Alexander Wang Reviews 

Wish I’d checked the reviews! Bought a pair of £700 boots. Too small so returned them. Apparently everything is distributed out of Hong Kong. The boots were confirmed by tracking as received but I heard nothing about a refund. After multiple approaches they now say the boots are scuffed and will be disposed of unless I agree to take them back. I have asked for our dispute to be escalated to a complaint and a copy of their dispute resolution process with no response.

Why does he get away with SA male models?

I’ve never had a worse experience than this!

I bought a bag from the website last month, the order never arrived so I emailed them, the customer service just seem like a bot, he was back and forth with the same instructions asking me to check with neighbors etc, and I told him so many times I did, I even had to call the courier company to ask about my item.
So I try to explain I have checked with everyone and the courier doesn’t know where exactly they dropped off the item. But I just keep getting the same useless information from the customer service. So on the 13th of October they told me they will check with the courier and get back to me which took them a week, and last Friday when I asked for an update they sent me the same exact message saying they will check with the courier. The customer service team is extremely unprofessional and the company is just such a scam, I contacted my bank for dispute and today they got back to me saying Alexander wang has rejected my dispute by uploading a profile saying the order was delivered by DHL but there was no proof where the order was delivered to. Don’t ever buy from them online it is such a scam

No star worth. I was waiting for 1,5 months for a return confirmation and after 1,5 they are telling me that the item has been marked. The item is waiting for 1,5 month in a warehouse and they want me to believe that I returned a marked item. They are blaming me because they don’t want to give my money back. Such a shame for such a brand

The customer service is ridiculously awful, and I honestly don’t feel like coming back for Alexandra Wang because of this unreliable CS team.

I ordered a dress from alexander wang at £650 I then had to pay nearly another £100 to return it to Hong Kong my dress was refunded but not the shipping cost, this is disgraceful

Horrible costumer service, no phone number that you can call, no returning emails .
Ordered mini Attica funny bag I returned it next day it’s Have been 15 days since they received my return but still no refund or any email regarding my refund . I sent 3 email already no responds . I paid over $600 for the item now I don’t have the item or my money back . It’s the worse costumer service that I ever deal with. Don’t order online unless you 100% sure you not going to return it. I would never think that company like Alexander wang is such a scam .

My experience with the customer service serving New York was horrible. It’s a shame that a company that charges so expensive for its products treats their customers so poorly. I will not be purchasing anything from this label again. They originally offered me a 10% discount on the ball chain fanny bag which retailed for $695. Within a day the price of bag was increased to $795. I asked if they could honor the original price since I wasn’t advised that price was going up. Customer Service reps Bee & Kristin, as well as Vice President of Global Retail/Cole all refused to honor the discount and price they originally offered. I Hope I receive a phone call from anyone above these employees so that I can make an official complaint. The email wherein I am to review how they did was conveniently removed. The customer service provided by all three was horrible. When a company provides such poor customer service they don’t deserve my business. I won’t be purchasing from the brand.