Allen Ford UK Reviews 375

Allen ford Northampton. Terrible customer service after the sale is completed.any issues with your vehicle and they'll just keep fobbing you off until the right to return window is closed. Roof liner hanging down at rear of vehicle wire coming from rear hatch clearly installed incorrectly after numerous emails still no further forward. I would recommend buying elsewhere.

I bought my new Ford Transit Custom Nugget Plus from Allen Ford in Swindon, and whilst there was the odd mark to touch up, Jamie in commercial sales, did an amazing job of committing to getting things sorted and ensuring I was 100% happy. Far to often folks are quick to complain, but give Jamie and his team the dues, they kept to the timeframes and provided my partner and myself a vehicle we can build some real memories in. Thanks

Found scratches on my car door, after a MOT and free car wash. This was at the Romford Branch - Justus Lane. Wouldn't recommend them, period.

Delighted with experience at Allen Ford Northampton in March when I purchased my new Ford Puma. Syd was fantastic from start to finish and made the whole process very easy. Would definitely recommend.

Been dealing with my local branch in Stoke and the service levels were dire. Organised a new Mach e via this company and from price to delivery the communication was fantastic.

Allen Ford charged me £150 to give my Ford Ranger a quick wash. I took it in with engine maintenance light on and an intermittent problem with adblue. I wasn't expecting a repair but was hoping for some sort of indication as to what would need to be done. They didn't even bother with diagnostic report. Suppose I should feel lucky that they at least gave it a quick wash.

Fantastic service beginning to end. Could not have been more helpful and a great truck just delivered. Will definitely use again

Allen Ford had my car from 09/02/2024 at Kettering, they never had a high voltage technician qualified to fix it, the car was then moved to Coventry. They also informed me that their two HVT's had left, this was obviously rectified as I received the car back on the 08/04/2024. During this time I received two phone call's from Allen Ford, one was to suggest going through the insurance, the other was to ask me to fill out this survey, communication from Allen Ford was abysmal at best. I had to phone up at least 6 times for progress. I also had to arrange collection as I live near Kettering and no where near Coventry. No not great service.
Please don't buy electric cars.

The service from Allen ford Nuneaton has be outstanding, shoot out to Holly, Grace and Kate who have been fantastic. The delivery of my car was amazing. Kyle was great and the little red carpet walk was an extra special experience. Will be a returning customer.

My wife purchased the car from the leasing dealership team and from day one had issues with it. Once the deal has been done, the dealership did not want to know. She has had issues from day one and still has the issue ongoing over two weeks after owning the brand new vehicle. Messages not being returned emails being ignored and just the general unwillingness to help in any situation whatsoever. There is a fault with a car and I am told that I have to take it to a dealer and for me to sort out. After having done that and them having the car for nearly a week, the dealer still doesn’t know what’s wrong with it and no further forward.

It was a pleasure to purchase a car from Allen Ford Northampton, especially the help and guidance from their sales person Francesca who made great efforts to ensure we had the right car and arranging all the paper work with a trade in. She carried out all the services, paper work and delivery details with a friendly and professional attitude. Francesca is a good asset to the Sales team.
Angela and Jim Ashwood

Oli has been very helpful with my car trade, from my first query to choosing the car that I like up to the delivery. His assistance as well as Laura’s has been amazing. Such a wonderful experience. Keep it up! 😊

I visited Allen Ford Romford to look at second hand cars and met with Jamal M who was extremely friendly & helpful and found me a lovely Ford Focus, exactly what I was looking for. I would recommend Jamal & Allen Ford as they made the whole experience so easy. Thank you Jamal

I spoke to Olí whilst searching for my next vehicle. He was responsive, knowledgeable, honest and friendly. Ultimately I didn't buy a vehicle through Allen Ford but Oli took the time to speak about alternatives and refunded my deposit with no quibbles. Refreshing experience with a sales person!

I had to get a car on finance. I had Paul Thompson deal with me, he found me a Ford focus St line within my budget and helped me with every little bit I needed help with.
I would highly recommend going to Allen Ford Coventry.

 Had the Great pleasure of dealing with Oli from the online sales team when looking to order and buy a New Focus ST TRACK PACK Wonderful and brilliant Sales person. Top class information regarding the updates on vehicle. Also purchased the Gen 3 ceramic coating. Cannot wait for Car to be delivered..
Present from my late Uncle..but prefer he was still here..But car will be named Peter.
Thanks so much Oli and the Allen Group..

I had the pleasure of dealing with Oli from the online team when looking to purchase a new vehicle. What I found so refreshing was how proactive he was at following up and staying in touch and it really felt he did everything he could to get me the best possible deal in terms of finance and options. Top service, I'll definitely be in touch next time I'm looking for a new car.

Terrible customer service from Allen Ford Rugby when I took my vehicle in for a recent service. When asked whether I wanted something additional done as part of a service and I tell you yes, don’t then not do it and also not bother to tell me when I collect my vehicle. When I question it, please don’t start your response with ‘there’s a disclaimer which says we may not get all of the work done’ and follow this up with ‘we’re stacked out with work and say it will be several days before we can fit you in’ along with ‘I’ll have to do you a quote for the work’ despite me showing you on my phone how much I was quoted. Own your mistake, apologise to the customer and try and remedy it as quickly as possible to avoid further inconvenience to them. Really shoddy and appalling customer service from Ranvir. I don’t blame him, it’s no doubt his training which is defective!

Bought my new car from Allen Ford and Oli was very professional, helpful and went that extra mile to make sure our trade in and sale went through smoothly.

My new Puma has been delivered and I am very happy with the car & the fabulous service from Allen Ford....
Dylan & James helped me to find the perfect car for me...
So easy to purchase online and delivered too!

Very pleased with the service Allen Ford provide..... Thank you