Allianz Assistance Reviews 

My experience with this company (AWP P&C SA, AWP Assistance, Allianz Assistance)) has been extremely disappointing. I would strongly encourage anyone considering this insurance policy to carefully review the policy wording before relying on it.

I received this cover through my Halifax premium current account and previously had positive experiences when the policy was provided by AXA. Since the provider changed, my experience has been very different.

My claim was straightforward. My airline cancelled a flight, which caused me to miss a separate connecting flight. There were no reasonable alternative travel options available, and I was seeking reimbursement for the cost of the unused flight that was not covered by the airline. Despite this, my claim was declined.

The reasons provided were difficult to understand and appeared to rely on policy wording that was neither clear nor intuitive. As a result, I was left significantly out of pocket despite believing I had appropriate travel insurance cover in place.

Based on my experience, I would advise others not to assume they are covered simply because they hold this policy. Read the terms carefully and make sure you fully understand what is and is not covered before you travel

If I could give a zero I would.

Worst customer experience ever and still not resolved. I booked my ticket insurance through Ticketmaster when I booked my tickets back in Feb 2026. I then had to have a surgery the day before the concert so obviously could not attend the concert.

As I had bought the insurance I did not bother to resell my tickets (this would have been easier) As i was told I would be covered - I called Ticketmaster 'customer service' line to check this.

So once it was the day after the concert I contacted Ticketmaster about not being able to attend the concert on the 1st July to then be told they could not help and I would need to go to allianz directly - which I did, I was given an email address and a phone number, the phone number did not work so then I had to email and got through to a very unhelpful team who said they could not see evidence of my insurance booking, even though I sent my booking reference and screenshot of booking with insurance showing. I then emailed Ticketmaster about this who said they can see the booking (money had been taken for this) basically their two systems did not talk to each other and neither of them seemed to care about how this is resolved and was just pushing back to me each time saying you have to talk to the other one. we are 2 months on and I am still waiting for this to be resolved... DO NOT RECOMMEND IT HAS PUT ME OFF EVER BUYING ANY TICKETS FROM TICKETMASTER AGAIN, LET ALONE GETTING THE INSURANCE. JUST A WASTE OF TIME AND A CON!

Très mauvaise assistante
Un attente insupportable
Vive ia
Et une étoile c'est de trop!

I bought missed event insurance 2 weeks ago via Ticketmaster to go alongside some tickets I bought for a show next year and didn’t get sent the policy details.

I have emailed asking for them and they can’t even find my policy!

I’ve spoken to 3 different people via email and 1 person on the phone. I’ve sent proof I’ve paid for it and yet nobody is able to help me. I’ve just been asked via email what my email address is….really?!

Dreadful company to deal with so avoid!

Would give a 0 if i could. No contact, sent money to a strangers bank account and now stating we have to wait AGAIN. No response to emails, waiting to get through to someone for over an hour. Disgusting service, staff, policy and customer service. No option to speak to manager, no response to my complaint. Awful awful awful

I havethis "service" via santander account...total waste of money ...When I broke down they never responded ...i complained and after 3 months git a very apologetic response accepting their service was dreadful and offered me compensation and cost of the breakdown cover I had bought they are useless ...6 weeks later nothing paid and usual we will get back to you emails ..Santander who have presumably purchased this service totally don't accept any responsibility or any interest ...i will be closing my santander account...

Missed Event Insurance via Ticketmaster.
We missed an event due to a family member being hospitalised. The process of submitting a claim via the portal was extremely poor, as the portal crashed on each of the three times that I uploaded the supporting documents, which meant that you had to go back through the whole process again. Emailed them directly, no communication. So then called them Allianz two weeks later after not receiving a response. At this stage Allianz processed the claim and I resubmitted supporting evidence and since then I received an email to state that Allianz were waiting for Ticketmaster to confirm that the tickets had not been used at the event, then a few days later another email to request further information, but no information on what information. I then emailed them to ask, with no response. I have then called Allianz a couple of times and been told that Ticketmaster has confirmed that the tickets were not used and that I would receive a payment letter within 48 hours, then 72 hours, followed by the re-payment. But still after 10 days since the first and 5 days since the second telephone call, I have received no emails and no payment. The whole process has taken over ten weeks.
I would never recommend using Allianz for this insurance, but when you buy your tickets from Ticketmaster, you are not told who the insurer is.
Really poor customer service

Allianz travel insurance is terrible
I must congratulate their medical team
but if you have to make a claim for expenses or anything on the travel side do not expect anything in the form of customer service or promptness, you will be told you can collect your receipts and put in a claim for expenses but more than two weeks later since putting in a claim and the credit card bill looming and we are still waiting for information, every time i call in I am told to wait and that it takes 5-7 business days but nothing ever comes through.
I do not get any answers to questions i do not get any service and I have not gotten my re-imbursement, this is completely disgusting way to handle people in financial difficulties and you never get any sort of reason or understanding from the people on the switchboard which seems to be located in india

Just awful. They seem to be competing for the award of the worst customer service ever. They promise return calls, and do not call. I am in a different country and they do not care how much it costs me to call them. Their e mail updates are late and often in error, missing critical and essential pieces of information. Meanwhile, I an injured in bed in a foreign country.

I broke my leg in early July, while abroad. Unfortunately i had to have an operation to fix it; I was discharged from the local hospital and paid the full bill which was very substantial, assuming that Allianz would reimburse swiftly. it is now two months later; they have all the required paperwork, but still no sign of any reimbursement.....

My new Volvo xc60 broke down and had to call Volvo Assist (Allianz). They had a technician quickly on scene who was unable to fix the issues and removed the rear wheels to release the brake calliper’s and upload the vehicle on recovery vehicle. Later, at the garage, the mechanics found the callipers had been wind back too far and were broken. Allianz refused to cover the cost. Complaint submitted. Allianz didn’t engage, then wrote a letter denying liability. The Volvo garage gave further evidence which was passed back to Allianz who have so far declined any response. No communication. No engagement. Shocking customer service - from both Allianz and it has to be said Volvo too 👎

Because of prior medical conditions I was required to phone the company but impossible to get through : immediately cut off as soon as the connection was made. Made a complaint and was told that the phone line was working properly. Made contact eventually having gone through the bank who put me through direct. After going through their questions I was offered cover and the premium quoted and payment made. Upon review of the emailed terms and conditions and other formal information I phoned to say that 2 items were incorrect. I had answered all questions fully and honestly. Because of their mistake they said they could not offer cover. I have stated that they accepted cover and that there is a contract in place. They have not returned the premium paid and do not respond in any meaningful way to any email of mine. Hugely frustrating and stressful. Appalling service.

Wouldn’t even rate them a 1. Had to cancel a holiday due to a DEATH!!! Was told it would be fine, had to send all relevant paperwork including the death certificate 6 separate times as they kept ‘loosing’ the emails even after being told they had the emails! Was then asked several very personal questions relating to the death and then was told they’re cancelling the claim as a terminal death is not covered as we knew the family member was dying and we shouldn’t have booked a holiday. Absolutely awful, disgusting and disgraceful service! Not like we’ve been through enough! A terminal illness can last anywhere from a day to several years, who knows when someone will pass away?! To be told we shouldn’t have booked a holiday until the family member has died?! Absolutely disgusting! You should be ashamed! Our poor family member deteriorated rapidly within 72 hours, NO ONE predicted this. DO NOT GO WITH THIS CON COMPANY!!

Car insurance claim. Claim submitted nack in May. Deemed no fault now after paying out. Constant extensions given for 3rd party to pay out. Now being told another 14 day extensions to decide next steps. Where as previous email stated they will get legal involved if no progress. Disgusting service.

Used missed event insurance & had to claim due to deteriorating health. Provided Dr’s letter & prescription evidence and received a no quibble full reimbursement within 12 working days. Excellent service and prompt - totally unexpected given the experience of other reviews.

l’hôtesse téléphonique gère très mal sont boulot , prends les clients pour des débile et raccroche quand une phrase ne lui plaît pas.

Absolutely disgusting company. Never again. A full year still under review and nobody wants to know. You would think a death would be good enough evidence for a claim. Useless. Can't get through on phone lines. Email customers services and they say to keep ringing and stop emailing

I got my cover via RBS, I can confidently say it’s absolutely terrible, they purposely drip feed you questions with a week between responses so it’s almost impossible to complete a claim. My tiny claim for a missed holiday has been over 6 months so good luck if you have a major claim. Avoid at all costs.

Ticketmaster changed our seats from balcony to the stalls - one year after they were booked. My wife and I have eyesight probs and the TM bot assured us we had grounds for a claim with Allianz. Two ackowledgements of receipt of our case by email came (following pressure) from Allianz. Rang up after 3 weeks to enquire as to progress, evidently no claim even registered by them, although all our case details were provided on first contact. Told on the phone that our claim would have been rejected anyway even if properly submitted! Hopeless.

I have road side assistance with my car, had problems with the electric boot and parcel shelf meaning i couldnt put cases in and then couldnt close the boot whilst being 130 mile from home.
Rang them to be told as the car can drive they would not help.
Asked to raise a complaint which has been completely ignored.