All Pond Solutions Limited Reviews 

Great repair on my PFC 50000 the UV light had stopped working and took a while find out that it is called the UV Ballast, my first email describing the fact that I had changed the uv light and it was not the uv light fell on deaf ears as you sent me the part number for a uv light so I had to google the problem then found the problem was the ballast, I wished that I could have spoken to a real person as the chat bot was also useless for this problem. once I got it from google I was able to find the part number but there was no picture and also no instructions and I almost put the new ballast on without the rubber seal which I had to take off the old ballast, it was a quick fix and use the old screws, once again I say as over the years the website for Allpondsolutions is not great and I really wish they would have a telephone number to help people describe the problem and get the right part quickly, even after investigating and finding that it might be the BALLAST there was no picture on the web page, Please can you include a customer service / support telephone number to help people trouble shoot the filter problems Thank you.

Ordered an expensive filter unit which never arrived. Communications dreadful - blaming Amazon the carrier Who did deliver the two cheap plastic connectors which were part of the order but not the expensive filter. Bad experience and i could not recommend these suppliers - there are many better and more reliable.

Worst customer services I’ve ever tried to contact. You can’t call them, have to email. They take at least 2 days to respond to first enquiry then another day to answer the next email. Stay clear buy from someone else. The warranty isn’t worth the paper it’s written on and they will wangle their way out of it somehow. You have been warned!!!

Amazing what more can i say! shipping was quick and my pond is now completely clean, i can see my fish!

i bough the Cup-129 and wish i had gone for something else its only been in 2 weeks and has been out 3 time to clean from tap water ! the filter not a simple job the clips are in the wrong place and not easy to unclip .the base has to be unscrewed the get it off as the clips are top and bottom not side to side ,the end filter ( pump is ok ) but the one the other end is impossible
i then tried to get replacement filters to have as spares for a quick change over OUT OF STOCK what a joke ,,would i recommend this pump no way i,m looking for something to replace it all ready

We have purchased the PF 20000 filter kit and SUV-36 steriliser previously and have had great support and advice.

I ordered a pond pump as my current one was failing so I needed it quickly! Delivery took longer than they quoted! On installing the pump I was dissatisfied with the build quality, particularly the hose tails! There was also insufficient room in the filter to add better quality filter media, and then I also noticed a cut in the cable! Concerned about I contacted customer service to be told I couldn’t exchange it so I’ve had to install it now as I don’t want my fish to suffer poor water quality as I now have to look for another pond filter

DO NOT BUY FROM this sellerhe promises things and does not send been waiting for a clip for over a month now i bought a filt er off them clip was broke when arrived filter does not do as expected they say you got to wait 6 week to develop i had to buy a Baital uv lamp to sort it out i dont know where they get all these good reviews frombut i wont deal with them again paid 64pound for nothing got reply all excuses as on all other reviews they have replied too this is why i say dont buy. the goods. are shocking and you dont get replacements as promised i should have sent it back paying that much money stick to fluval in future no compensation

Quality products with good delivery time

Great products, good price and fast delivery! Always use them for all my Koi pond needs.

Ordered the full 75000 ltr kit with pump and fittings etc, arrived Friday as we were going out, opened the box Saturday morning to start equipping the pond NO PUMP, NO HOSE, NO FITTINGS. Have you tried contacting this company it is a JOKE. So we are now at Sat morning and as it is a Bank Holiday weekend (Time to fit pump) I have nothing to do, the filter that cost me £849 is still in its box, I am so Cheesed off that they can have it back on Tuesday if they contact, total waste of a long weekend and you have no-one to contact or help, I wrote an email to the CEO see if that stirs anything, although I am not holding my breath, how can a company that blows its own trumpet so loudly be so INCOMPETENT.

UPDATE 27/08/2025
A member of the CSA team has been in contact, but is now stating there is nothing they can do too collect or refund at the moment until a full internal investigation has been made with the dispatch team, the saga goes on, all the while I have a large unit that they will not collect, and £849 short in the bank sitting in their account. I am about to contact PayPal to raise a dispute for full refund. Why should the customer be held responsible for a companies mistake, reading other customers reviews on TrustPilot I can see this is a company that revels in making the customer wait as long as they feel is needed.
UPDATE AND FINAL COMMENT 15/09/25
The unit was finally collected a week later, after Allpondsolutions finally admitted that someone in the dispatch unit had taken the pump and fittings, that is why it was not delivered, Not My Problem, its yours! Waited for a refund, did not come although they had their unit back in original box which had not be taken out. Days passed with excuses as to why I was not refunded, so I recontacted there CEO and copied him into my email to PayPal with evidence by way of full email disclosure. PayPal went into immediate action and copied myself on their communications, it is amazing how a bank can stir action from a tinpot firm of chancers who's one aim it appears is to make life as difficult for the customer as possible and withhold legitimate monies from returning to the customer.
IN CONCLUSION
By reading the amount of dissatisfied customers on this Trustpilot site there is a clear need for urgent re-organisation and customer focused direction from this company, and I say this as a director of two companies with 45 years of managerial experience, AllPondSolutions, you need to refocus while you still have something to refocus upon, the customer is your bread and butter, your mortgage, your future, if you do not gather support from your customers by way of giving an acceptable service and direct contact, then sadly your finished.
In the meantime, anyone thinking of a purchase from this company should heed the warning bells that many customers have rung.

Bought a filter and expected the two year warranty too cover the filter as a whole. Uv bulb blew after a month , absolute rubbish products, rubbish customer care.

I ordered 4 replacement filters on Monday, before 09.00 am, and paid for next day courier delivery. The order didn't arrive the next day and it subsequently transpired that they had despatched it as Royal Mail Tracked 48 hours, a service which states delivery within 2 to 3 days. I therefore couldn't carry out my pump and filter service on Tuesday, the day I had set aside. I queried this with APS and they refunded the delivery charge.
However when the package finally arrived late Thursday afternoon there was only half of it there. This company has gone down hill fast, not only was the delivery incorrectly despatched but is half missing. I'm now having to query the delivery yet again and still can't carry out the job I planned to do on Tuesday.
Will look elsewhere for my next pond purchases.

The website is easy to use, and the quality of the items I have received from All pond solutions are perfect, well packaged and well made, great price and look great, and as described by the seller

Well - I wish I’d read these one star reviews before we paid over £250 for a filter and pump from this company. Bought through Amazon, and it was a month or so before our gardener could come and help us install. Our water was completely clear before installation (using our old filtration system) and the allpond filter and pump were installed.correctly. Shortly after this we had to go away for a couple of weeks. The fish should have been safe. When we returned the water was green. You couldn’t see through it. Three quarters of our fish died including all our koi. We contacted all pond solutions. There is no phone number (you will soon find out why) so many emails have been sent. Over 2 weeks later we are no nearer a solution and each time we are having to provide video evidence. We are now at the stage where we are being told:
‘Please note that the checks we’re requesting are standard steps outlined in the user manual as part of the routine maintenance procedure. These checks are completely safe to carry out, and we kindly ask for evidence of their completion in order to begin the warranty process. As part of this process, we typically issue any necessary replacement parts first, as this often resolves the issue.

In many cases, replacing the UV bulb can solve the problem. We recommend replacing UV bulbs annually, but as with all perishable components—particularly light bulbs—they can fail earlier. To help determine if this is the case, we ask that you perform the safety override test.

To carry out this test, press and hold the safety switch using a screwdriver. If the bulb lights up while the switch is held down and turns off when it’s released, the unit is functioning correctly. When fully assembled, the casing of the unit presses on this switch to keep it engaged, meaning the bulb will remain illuminated during normal use. If we can see the bulb illuminate during this test, we can confirm the unit is working as intended.

Please note that UV bulbs are covered under a 6-week warranty. As this period has now passed, we’re unable to offer a free replacement. We apologise for any inconvenience this may cause.’

So despite the fact that this unit was only used for way less than 6 weeks prior to failure (if it is the bulb) if we find it is faulty we have to replace it! So spend more money and then trust that the system won’t let us down again!

If it’s not the bulb I can guarantee there’ll be something else to enable them to wriggle out of a full replacement system and no doubt IF any replacement parts ( other than bulb) are deemed necessary we will be given second hand / reconditioned ones. We are appalled! Don’t buy from these sharks!

Communication is so slow. 6 days passed still can’t return faulty and used items they sent me. Sent one prepaid Royal Mail label for two huge boxes which doesn’t fit as Royal Mail as they are bigger than Royal Mail max measurements. And stoped replying.
Avoid if possible or will end with second hand filters and return problems .

AVOID POOR QUALITY PRODUCTS. Bought from them through Amazon auto cleaning pressured koi fish pond filter with uv light. Lasted 3 weeks sent before broke again lasted another few months before broke again. They refused refund as out of 30 days return but has a 1 year warranty. Will not offer refund poor quality items avoid at all cost.

Purchased a pfc 5000 automatic pond filtration system with built in UV. After 7 weeks the uv failed. After many emails sent and many ai generated responses I am being told in the small print the bulb is not covered under warranty. They could just have said that at the beginning instead of wasting my time. Customer service is rubbish. Product is ok. However I would recommend another brand based on the way they deal with issues.

I found it easy to order and prices good

Excellent company, great products, great aftersales.