Alphacarhire Reviews 

Extremely fast check in and check out process at Tullamarine. Friendly and helpful staff. Only issue was waiting a long time for the shuttle bus from airport as the signage wasn’t clear on shuttle bus.

Easy booking, pick up and drop off process. The front desk staff talk to you in a friendly mannor and not just as a paying customer. The only waiting was for the shuttle bus having to negociate the traffic and road works at Melbourne airport. The overall cost for a 10 day hire with full insurance meeted my budget very well. Have used Alpha Melbourne several times over the years and am yet to encounter an issue. Go Team Alphacarhire Melbourne and thanks, you make my holidays that much easier.

Nice and good service.
The car is in good condition.

The staff made sure that no extra cost was charged. I thought the side mirror cover was missing, but he showed me in the records that it was already missing when I picked up the car.
Overall, it was a very nice experience.

No hassle or long pick up or drop off process. No need for form filling or waiting for the car to be checked over on drop off - very smooth.

Customer service sells the place , prices are best around & well kept fleet of vehicles

Rental as well as booking process was quick, cheap, intuitive and hassle free. Truck was almost new and in excellent condition. Have rented moving trucks from Alpha Car Hire multiple times and each time have had the same 5 star rental experience. Will definitely use them again in future.

Pick up and drop off was smooth. Staff was helpful and courteous. Condition of the car was not that great, could hear gear shifting noise on low speeds as well as bearing or tire noise on the highway. Overall happy with the rental as we did not run into any problems and managed our trip safely.

Jasmine and the team in the day were fantastic
Very helpful and great communication

Very quick and easy process

Great customer service, pickup/drop off service was a breeze! Location to the airport was great

Amazing value for money. Great service - no issues. Highly recommend.

After hours drop off on weekend was important and short walk from airport.

Great customer service staff. I was able to book very last minute and collect the car a few hours later. Great value for money with an easy pick up and drop off experience. Highly recommend.

Would never recommend this company for a car hire it’s a scam not trustworthy what so ever I lost $890 cause they cancelled it without telling me

Someone hit the car I was driving. I had insurance with a third party. I missed out on my insurance because I had one month to do my claim. They wouldn't come back to me, wouldn't return the money nothing. Terrible communication.

An absolute joke of a company, do not use them, they offer you the lowest price ls for a reason but then when you return the vehicle they try and find as much fault as possible to charge you $150 cleaning fee for a little bit of rubbish which would’ve took them two minutes to clean up

I had to leave the car in a rush because the shuttle bus was there

Stay well away

Very good sehr freundliche Mitarbeiter gutes Auto

Once we arrived at the collection point from the shuttle everything went super-fast and very easy. The initial collection shuttle point from the airport could have been described better but all in all we were in the general area so not that big a deal. I had done the pre collect online upload information request which they sent me, I absolutely recommend doing this as it makes it way smoother. We were handed the keys quickly and the host took us to our vehicle and retreated back into the office. I would be a little wary as we didn't have a walk around the vehicle and photos taken of current damage or paint scrapings etc that could have potentially been a factor once we returned the vehicle. We had no issue when we dropped the vehicle off and everything went well, so it is more of a safety net for the consumer to document things prior to leaving the pickup lot. Make sure you fill it up before you return it! I paid $1.69 a litre but they charge $4.40 so be smart and do it yourself. I get that they have to send someone out specifically to do this because you were too lazy to do it! So fair and reasonable!

All in all, I would highly recommend using Alpha again as I will also look at using them as well!

Prices are always something to look at as there are a lot of other options.

Easy pick up and drop off, and shuttle was great.

Great Service