AmiAmi English Reviews 280

AmiAmi is a great website to order pre-orders from, I have never ever had a bad experience.

Probably one of the best Japanese figure outlets out there. Taking into account that the website is a little outdated, I've never had a more punctual service. Seriously, I've had sellers take OVER A MONTH to ship one figure. I've never waited over a week for my (nonpreorder) orders from amiami. Prices are pretty great too, where it gets steep is when it comes to the shipping and import costs, which can't be helped.

Their packaging is extremely high quality and your products will almost never arrived in anything but mint condition, sometimes to the point that its just ridiculous, if you buy a small, durable figurine the packaging is just overkill, and its NOT cheap, the shipping will always be a significant portion of the price unless you choose to literally ship your product on a ship, and wait for months for it to arrive. If you want a high quality anime merch product shipped in mint condition, this is the company you want.

The website needs a LOT of quality of life, the UI is a bit of a mess, the photos are too small, they don't define figurines that you need to assemble clearly, and you have to spend time on it, and rival sites, to learn how certain things work.

Due to abuse by weebs, they have strict cancellation policies on pre-orders, which is extremely restrictive if you wind up not wanting the product in question, and 'trading' the preorder for something you DO want doesn't exist as a feature. You should be allowed to cancel a pre-order without penalty if its over 3+ months from release. Otherwise a great website with a unique range of products you can't find elsewhere, except by resellers.

I specifically collect anime game figures, and Amiami is usually the online store where I buy my scale figures. I think I’ve already bought over 10 figures from them (preorders and preowned). The prices are good, shipping to Europe is relatively fast, and the packaging is secure. Service is also good. I love Amiami!

Never had a bad experience so far with Amiami - Ordered scale figures and they always came in sturdy packaging & perfect. A pre-owned scale fig from Amiami was also in a flawless condition which was great
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The invoice system with payment for shipping etc. is really confusing, wish it was better explained that you can still change methods even after selection, and that the final choice is when you get your invoice emailed to you.

Overall, reliable store with all authentic figures, shipping prices not too terrible, but I've heard that you should be careful about actually paying for all your orders haha ~

I was banned for making a second account. I didn't know this wasn't allowed. I had no chance to appeal, nor did they explain why I was banned, I had to research it myself. Absolutely ridiculous company. They definitely lose a significant amount of money this way, so its so stupid.

Got my package in barely 3 days where I picked EMS shipping as the method, a total of 8 days starting from when I placed the order. Boxes were perfectly packaged, no damage or indents. Overall an outstanding and everlasting first impression of the amiami website! Most of these negative reviews generally stem from personal experiences, such as account bans and figure/ item malfunction - 99% of the time that issue is out of amiami's reach and can possibly be rectifiable with customer support. Overall, I recommend this site for curious first-time buyers, since this site provides items that are down to 50%(or more) less of their prices than they'd be in the west. Obviously, my review may be looked down upon since I've only gotten from here once compared to others, but I don't mind !! ^⁠_⁠^

My figure arrived very fast after it was available I did preorder her.
The package was in a good condition and my figure arrived with no issues!

Cross posting this review here from Jan. 16th

Recently finally received the Berserk Skull Knight DX Figma I had preordered (from Amiami) over a year ago that got stuck in release date extension and shipping/tariff hell and I’m quite disappointed. The horse Skull Knight came with came with a broken head that couldn’t attach to the horses neck so I had to super glue it. Plus the pegs that hook together some of the accessories and detail pieces don’t fit together well and Skull Knight has so many absolutely pointy sharp pieces on him that it makes it difficult to grip him to try to snap the pieces back together. These issues coupled with the fact that the stand can’t support both the weight of the horse + Skull Knight on its back riding him has made me decide not to get another figma in the future.

So many people say amiami is a scam, it’s not a scam at all!! My parcel came within a week my items all In there! Shipping was cheap!

Amazing place to pre order new figurines from! I've bought a lot from AmiAmi over the past 5 years and never had any issues. I always pay for DHL shipping so my order arrives safely and quick but other postage options are available if it's too expensive for you. It's easy to cancel pre orders too if you change your mind, as long as you do it before it's ready to be shipped it won't affect your account status. Overall, I truly love using AmiAmi and highly recommend it for buying/pre ordering newly released figurines.

Another resource for anime-related goods. They are reliable and I do not have any issues ordering their products online. Highly recommend!

Amazing Website
The prices you get on this website are unlike any English figure website you'll see. Ordered 3 figures from them around 1 week ago, one of them used. All of them were perfect quality, and the shipping came much faster than I expected it to come, considering it's coming from Japan. Definitely recommend if you're looking for a cheaper alternative to buying figures. Just be careful, if the sum of your order (not including shipping fees) is over £135, you will have to pay customs.

I'm a more recent customer for AmiAmi as I always prefer ordering from local anime stores due to shipping costs, so I'm usually only using this for goods that don't end up there.

The pricing tends to be cheaper due to it all being JPY, but shipping cost tends to null that anyways. Unless you are buying smaller merchandise, expect minimum 30-50 bucks paid to ship something out unless its surface. This cost can get more extreme and rack up to the hundreds, especially once taxes get factored into it. Don't order from here if you don't want to pay that much.

Also they can be rather strict. Do not cancel excessively or try to cancel an order they invoiced (if you cannot pay you likely will receive a ban anyways), if you believe you cannot pay for an order ask for a cancellation asap before you get invoiced. You can explain the reason is money issues and they will have more lenience. If you're prone to impulse spending I wouldn't recommend using this site just because of this.

Overall its a good site to use but can be pricier if you're primarily here for figures. Just make sure you can afford it and are aware of your orders, if you can't pay for something just be aware ahead of time before its released so you can cancel without any major issue. If you have more payments compared to cancellations I wouldn't worry about any repercussions, but you should still be aware of the cost.

I have ordered two figurines and badges. Both packages arrived in perfect shape, they are very well packaged - figurines are in a big box surrounded by plastic from both sides and the box is packaged in tons of paper. There were surprisingly absolutely no flaws. I have shipped to Europe, I chose surface mail shipping method and it both arrived in about exactly 4 months. HOWEVER!!! One figurine, with a 1 year pre-order wait, has been postponed 2x, delaying it by 3 months, and another one that is still in pre-order is being delayed by 2 months already, though I assume that is not amiami's fault but the fault of the makers of the figurines. Because of that, one of my orders has been split in two, where only 1 item was postponed, and because I didn't want them to ship the 1 item order by itself, I had to cancel the order of that item, which unfortunately worsens your "customer credibility", where if you cancel enough orders, they will shut down your account and you won't be able to have things delivered from them, but that hasn't happened to me yet. But I asked them if the one item could be shipped with another pre-order I had coming, but it wasn't possible. Other than that, I am very satisfied with my purchases and will be ordering more from them.

J'ai passé ma première commande sur le site en 2017, je n'ai jamais eu aucun soucis avec la livraison de mes commandes et le service client à toujours été réactif et à l'écoute.
Je n'avais plus commandé chez eux depuis 2022, mais je suis toujours aussi contente et satisfaite des services proposés.

Avec les modes de livraison "AIR Small Packet" ou "AIR Parcel", les colis sont livrés en moins de 2 semaines. J'en ai reçu 4 en même temps (envoyés du Japon le 5 janvier reçus le 13 janvier)
Certes il y a des frais de douanes à payer, mais ça reste toujours moins cher (même en comptant les frais de port) que sur certains sites Français où les prix de certaines figurines sont parfois affichés le double voire plus.

Très bon site, de confiance. Je recommande !

Where do I even start… I purchased a preowned figure from AmiAmi rated B+, which means it was unpacked and displayed but nothing was missing or damaged. The shipping and customs fees were incredibly expensive, and only DHL was available. I bought it anyway because it was supposed to be a gift.

When the figure arrived… well, a part was missing, and it’s a part needed to properly assemble another part of the figure. I contacted customer support and sent what felt like 50 photos, only to be told that the only option is to return the figure. I would, however, only be refunded the price of the figure not the expensive shipping and customs fees.

Thanks for a mistake that wasn’t even my fault. Why can’t you check your figures for completeness before sending them?

Also, shipping has become expensive lately only DHL is offered now, while other Japanese shops still ship the same figures via EMS or Airmail.

I’m just really disappointed and will be avoiding AmiAmi from now on. Fortunately, there are plenty of other Japanese figure sellers.

They respond with great delay to questions or emails..
I've lost one order until the response (order closed).

I today recieved my 2nd delivery from AmiAmi in a short amount of time (about 3 weeks). The packaging was solid and secure and all paper except for the tape. Which is better for the enviroment.

These were both pre order items. I didnt have too pay up front and the informed me before putting in the pre order that shipping would be expensive. That not something AmiAmi controls and it was nice they inform you on the website before the purchase is made. Everybody who says the where surprised. Please read the notice before you confirm the order.

The payment was only requested when they had taken delivery of the item. This came with the calculation of the shipping cost at that point. Again shipping is pricey but not something AmiAmi can control. Sadly shippimg is just an expensive proposition. Nevertheless the package arrived swiftly and due to the solid packaging is was in perfect condition even if it had to travel almost 10000 miles. Arigato AmiAmi.

Truffa! NON COMPRATE DA QUESTO SITO, VI TRUFFERANNO. VI FANNO PAGARE COSTI ALTISSIMI PER LA CONSEGNA E LO FANNO APPOSTA PERCHÉ LORO NON PAGANO LE TASSE DI SDOGANAMENTO E VI RICATTANO. O PAGATE IL DOPPIO DI QUELLO CHE AVETE GIÀ PAGATO, OPPURE VI RESTITUISCONO SOLO I SOLDI DELL' OGGETTO, CHE DI SOLITO È UNA MISERIA. QUINDI QUANDO VEDETE UN PREZZO SAPPIATE CHE IN REALTÀ PAGHERETE IL TRIPLO PER AVERLO.
Stiamo cercando di farli sanzionare a livello internazionale e di fargli chiudere i battenti. Ripeto, è una truffa!