AM Surveying & Block Management Reviews 

I had an ongoing problem which was dealt with promptly and efficiently giving me assurance that my problem will be solved. The companies prompt responses were a pleasant surprise.

I have dealt with Alicia Carroll on a transaction and she has been par excellence in her ability, her swift responses and her helpful manner. She is an asset to AM Surveying & Block Management and I hope she is recognised as such.

Dealt with Abbie Johnson - really friendly and helpful in helping resolve my query .

Jacqueline, Savannah and the rest of the AM Surveying Team are a pleasure to work with and are always on top of everything, ensuring they deliver an efficient, effective, helpful and responsive service to their clients.

Very helpful and prompt response to my query from Frank. Thank you!

I want to express my profound dissatisfaction with the substandard level of service we have repeatedly encountered with AMSBM. Despite numerous attempts to address these issues through standard communication channels, there has been an alarming lack of progress and professionalism.

Lack of Expertise: It has become increasingly apparent that your team lacks the necessary expertise in building surveying and property management. This deficiency is not only frustrating but also detrimental to the management and maintenance of our properties.

Possible Negligence or Understaffing: Your company's failure to address our concerns in a timely manner suggests a significant shortfall in your operational capabilities. Whether this is due to negligence or being severely understaffed, the result has been a consistent inability to manage our issues effectively.

Delayed Resolutions: We have endured extensive delays in resolving several pressing issues within our properties. These delays have required an unreasonable amount of follow-up on our part, including constant emails and calls, to merely advance towards a resolution.

The pattern of negligence and inefficiency has not only undermined our trust in your ability to manage our properties but has also caused us considerable inconvenience and financial strain.

AM Surveying and Block Management Limited manage the building, Colour House 2, SE1, where I own a flat. Since 2015, there has been critical leaking on the building's roof. ALL 13 flats in the building have suffered incessant, dreadful, material leaking. To date (2023 as of writing) AMS refuse to fix the issue, and repeatedly ask for photos or inspections with little to no follow up. We live with sodden walls, floors and mould. We are at our wits end and are taking legal action. In addition they purchased the free hold of the building (via a shell company) and have built 2 apartments on its roof. The ensuing damage caused and additional leaks through exposure of the roof took more than 2 years to fix. You have been warned.

After months of emailing and calling, we have not heard back regarding a critical issue. Extremely disappointed is an understatement.

If you are considering instructing this agent (despite c40% dissatisfaction on this site it seems)
I received a Without Prejudice offer from these people regards to a survey they instructed themselves to do that the freeholder had never heard of
A) check the reviews from candid reviewers (perhaps preclude reviewers who curiously have only ever made one positive review)
B) ensure your sinking fund and reserve fund are ring fenced from being spent on operating costs / or being spent by the Agent on anything other than S20 works authorised by you
C) remove from their contract the spending limit of £1000 without authority and ask to approve every spend
D) no change in contractors allowed without approval
E) confirm in writing the agent will only profit from the management fee
If any of the above cannot be agreed.......... you know what to do

Having dealt with Savannah cox from
AMS Management i must say she is very helpful with any queries and questions and finds a solution.
Kind regards
John ditchburn grand garages maintenance.....

I’ve worked with Savannah for nearly 2 years - she is the property manager at a building I provide cleaning/maintenance services for. She is enthusiastic and friendly, very prompt with emails/invoices and acts efficiently and professionally. It has been a pleasure to work with her. Mira

We are a 5 flat share of freehold - which is difficult to service cost effectively. Experience since onboarding has been excellent - particularly our attentive account manager Sarah Hope, and the Finance lead Lauren Jermy plus credit control. Good staff make a big difference - but the differentiator is that they are supported by investment in issue management software (FixFlo) which as a client is key to visibility of issues.
It's a relief to work with an organisation who are big enough to have specialist staff to handle the majority of issues, but not so large we can't build relationship.

Savannah is an outstanding employee of the firm
And is a great joy going to the office
Speaking with her and always has a lovely smile on her face
She does very well for Amsbm and sorts all my queries out as we do some of the electrical works for them
Savannah gets the job done
I’ve been involved with Amsbm for a number of years and they look after the blocks to the upmost care and is a enjoyment working along side them in maintaining there blocks
Case electrical contractors ltd

Ethan has been awesome! Incredible customer service and we are looking forward to our meeting in January. Thanks for being polite, professional, understanding, organised and reassuring. Many thanks
Amy

I have been providing cover for gardening team time to time to cover holidays. I must say I am impressed the way sites are kept. Worked with Sam and Liam, and impressed with their knowledge and skills. Also dealt with Lovejit on few occasions and he was very helpful.

I have always recieved friendly and helpful experience whilst working with AM, in particular Stefan Ford.
I do hope we can keep our business relationship strong moving forward.
Thanks again

I have worked with AMSBM for the past two years on their staff development programmes and have found AMSBM are very forward thinking in their approach. They look at the long-term benefits for staff and teh organisation through developing knowledge and skills not just within the staff roles but providing a wider scope of experience which supports the organisation as a whole. Anthony Allder and Nick Spalding are extremely driven and competent individuals, working hard to complete their L5 Operations Managers apprenticeship. Stefan Ford, their manager, is very supportive in ensuring staff have the opportunities to develop their knowledge and skills which in turn supports AMSBM in having a highly competent workforce thus providing an excellent service to their clients. I thoroughly enjoy working with Anthony, Nick and Stefan and look forward to working together as we go forward.

Fantastic service from Stefan ford, highly recommended! Thanks guys!

AM look after the development I live in and since they have taken over the general state of the development has improved. Whenever I have any queries, the guys in the office are always helpful, keep it up!

Recently had an issue within the building which was difficult to diagnose. The team at AM worked hard to identify and resolve and kept me in the loop throughout.