Anaconda Stores Reviews 

I ordered a "The North Face" jacket on sale for $280 order # 925998720 on 18th May and paid in full online. 3 days later I received an email advising the item was out of stock and a refund was to be processed. That's fine, poor inventory management system but no big deal. I was then online on the 31st May and saw the item being advertised again so I reordered it and paid in full again, order # 926026404. I then thought I would call the customer care number after I ordered it to confirm it was in stock this time and the order would be filled. She confirmed there was 15 items in stock. The next day I received another email advising it was out of stock and a refund was to be processed again. I then called the customer care number, reiterated everything including that I had called to confirmed the item was in stock after I ordered it and they basically said to bad, no goodwill gesture, no "we will fill it on back order for you at the sale price", NOTHING! So there are only 2 conclusions to draw from this. Either they are prioritising the fulfilment of east coast orders because the delivery costs are less for them ( I am in Perth and for orders over $100 they said delivery costs are free ). This is actually illegal to place one customers order ahead of another customer if payment has already be taken. The other alternative is they are trying to inflate their sales for the month by selling items they don't have and then processing refunds that they will run through their financials under a different accounting treatment perhaps in order to hit some internal targets for the month or hit some volume targets with the manufacturer. Also VERY ILLEGAL. Needless to say I will not be shopping at Anaconda again and I would be very careful about buying any of their online sales items.

Please report deceptive/misleading conduct to the ACCC.
I tried to buy a sale jacket and they tried to charge me triple price even after I joined their club. Then I contacted the company and they sent an apology email with a new link to the product which was still being sold at a higher than sale price…

They actively alter prices and try to trick people into paying more, luckily I noticed the price discrepancy before I bought the item.

Please report your experience to the ACCC. If enough of us report they will prosecute Anaconda for false claims.

I recently bought a pair of Keen sandals on line from Anaconda - I thought I'd pick a larger size (11) but, they were too tight... I went into Townsville Anaconda and the fellows there bent over backwards to help - trying on a larger size (12) to no avail - yet, I was allowed to swap those sandals for a pair that were fully adjustable. They were flat out, yet they still helped me - Good Show! Willy A.

I'd say that made me very satisfied with their Efforts.

I got double-charged for a bed due to an Anaconda website glitch. When I reached out to their help desk, they accused me of lying and denied the second order. It took me at least 3 hours and numerous emails to get nowhere. Despite countless calls and lengthy emails, they offered no assistance. Avoid shopping at Anaconda; try another camping store instead—they're much more reliable.

I would like to share my incredible experience today when I shop for my first fishing rod & reel setup and other small components, I am truly shocked and very satisfied at the same time with assistance provided by Mr. Noor in Anaconda store Bagot rd, Darwin branch, fishing aisle, because he assisted me with such a great assistance from the beginning until the equipment setup, and l am extremely satisfied with the customer service. Surely I will become the permanent customer of Anaconda for future purchases. Thank you. Also I am recommending everyone who are looking for fishing equipments or need help with fishing in Darwin to come to this store and look for Mr. Noor, he’ll help you with everything you need. The best to be honest👍🏽🤝🏼

Staff are incredibly rude and unprofessional.

Only interested in making sales.

Very reluctant after sales service.

Staff hung up on me after being put on hold for 20+ minutes.

Never answer the phones ... called 20+ times to ask a question about a $3,000 product I purchased, and when they do finally pick up they make you feel like they are doing you a favour!

Anaconda has a LOT to learn about customer service!

They have lost my business, and I wouldn't recommend the store to anyone anymore!

IM DONE WITH ANACONDA.

When purchasing a bike from this store, make sure you double/triple/quadruple check what the warranty might and might not cover. Being actually 'serviced' is not 100% certain, I guess it's up to personal luck and/or decision of who's there which day.
Very disappointing.

Anaconda won't let you leave negative reviews after purchase. Left a negative review calling them incompetent and they said the review has been moderated.

Shocking click and collect at Box Hill store. I paid online and drove down to the store. There was no click and collect area so I was told to cue for the counters. Finally when I got to the front they said, sorry we could not find that fishing rod. That was it. No apology, no alternative solution. So I said "What do you want me to do". Oh, we'll call it a short pick. "What does that mean?". Oh you'll get s refund not sure when that will be. That was it, the drip of a staff member just moved on to the next person. What an absolute joke. First don't offer click and collect of you don't have live stock on hand. Second, teach you staff some basic customer service - like how to say sorry. Hopeless. Don't bother.

Advertising what they don't have. Even specifically showing stock in individual shops, take the sale and your money, then you get told they can't fulfill. Huge waste of time. Never again

I ordered online and received the wrong item (Smaller and cheaper version of what I did order). I immediately contacted them with a photo of the wrong item. 3 days later they responded asking how I would like to return the incorrect item with no mention of when/if they would send out the correct order. Went with the option for a courier to pick up the wrong order but 3 weeks later it's still sitting in my garage and the product I paid for is nowhere to be seen.

Online shopping. Eventually my parcel arrived (15 days) and it was the wrong item. I rang and was advised to send email with order number and photos of incorrect item. I sent details and was asked if I wanted to return it to a local store (I shop on line as I DON’T have a local store) or get a return postage slip. Opted for postal slip to return to local post office. Just received another email asking for order number??? Don’t they even read emails??? Terrible experience!

Terrible customer service! i bought a stove that had a promotion of 'free fuel pack' with purchase. when it arrived there was no fuel pack, so i emailed them, they responded saying "as i didnt manually add the fuel pack to my order they will not honour it"! ive spent $1000s with this shop and safe to safe i will now be taking all business else where

Anaconda Ashmore bought a fishing line on line to be click and collect have tried calling there store since Friday the 22nd it is not the 27th no answer from the store did not receive an email from the store re my purchase money has come out of my account. This was a christmas present for a child thanks Anaconda for your helpl.

I needed a valve adapter for my inflatable sup and went to the Melville store in WA to buy one for $20. They have a price matching policy and I showed them that BCF had the same valve for $12 and the assistant got me the store manager who said they could not match the price because the item was slightly different to look at. I argued the valve was the same colour, shape dimension and did the same thing and was designed for the same purpose.
The manager rejected the price match which I thought was pathetic and nit picky. I ended up paying the extra and when I got home I tested it out and imagine my surprise when I found the part was poorly crafted and defective. I wish I’d never set foot in the store, they charged me more for less and now I have to return the defective part. What a waste of my time.

WARNING BEFORE BUYING FROM ANACONDA - I purchase a tent from them, I paid $1.4K for it as I bought it to go camping with my Family and I wanted to get the best quality I could. The tent broke on the second trip and now Anaconda is not taking any responsibility for it, they just push it to the manufacturer. However, they will happily take your money when it comes to sell you overpriced products.
Buy at your own risk, if you have issues with your product, you are on your own. They truly don’t care about their customers.

Is there an option to give 0 stars. Anaconda chullora- the most atrocious service I’ve had. 30 mins in queue at register. Staff member went to look out the back for a product for us - never returned.

If I could give 0 stars I would. I ordered an item from Anaconda and their selection of freight partner that is inexperienced resulted in my parcel being stolen. All Anaconda did was say: “We regret to inform you that our website mentions that once your order has been delivered, Anaconda accepts no responsibility for any damage to or loss of your items.
We apologize for the inconvenience caused.”
I had no choice in freight partner and with the bad reviews online for this freight company I feel like Anaconda should take responsibility for this. You can’t allocate online deliveries to a freight company that leave good in the street when EVERY OTHER freight company that have delivered parcels to my home have left it in the OBVIOUS safe place. Shocking service and accountability Anaconda. Will never shop from you online or in store again.

Bad experience. Bought a reid boost e scooter from there, the stem of the scooter snapped! while i was riding it so i could have been badly injured. Dropped it in about a month ago and this is the start of the long wait. Manager called me and said he doesn't think it would be repaired under warranty due to the tyre being broken (called them previously about this) but i hadn't got the chance to bring it down. So apparently this is grounds for the scooter not being repaired under warranty. I contact reid and they say they haven't received any contact from anaconda kawana waters about this issue. I then call anaconda again because they won't call me back and they said it would need to be repaired. I say ok and its been 2 weeks since then. No call back! Very bad customer service and this is my last avenue. Had a friend who i encouraged to by the scooter snap aswell. And looking through the reviews on anacondas website this has happened to other people!! Stay far far away.

Double bad by Anaconda; customer service failure compounded by their lack of accountability and integrity by refusing to publish an honest review because it highlighted their unprofessional business practices!

Censorship of valid reviews is DISHONEST and says everything about the way a business operates!

So to be very clear, I did buy, that is PAY for a kayak from Anaconda so my review does indeed meet their criteria that I am a paying customer who bought the reviewed item as confirmed by Anaconda emailing me an invitation to review the kayak.

The fact that I never received the kayak, that I bought and paid for, is on Anaconda.

Here is the review that Anaconda refused to publish preceded by feedback from an "anonmous" Anaconda censor:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

"Bye Bye Anaconda

I can't tell you about this kayak because Anaconda did not suoply it, yet they have sent me a request for a review so here it is ... I phoned Anaconda Albany twice to confirm they could hold the kayak for two weeks as a click and collect. Both times I was told yes and if there were any issues the store would phone me. Why two weeks? Because I wanted to secure the kayak at the discounted sale price so I needed to buy it before the sale ended but my appointment to have roof racks fitted so I could take it home was two weeks after the sale end date. One week after my purchase, Anaconda emailed me issuing 24 hours notice that the kayak payment would be refunded unless I collected the kayak next day. There was no phone call from the Albany store to alert me there was an issue. The payment was refunded before I had seen the email. So, what is the Seaflo kayak like? No idea. But the replacement kayak I bought through Baysports is excellent, as was Baysports' customer service."