I would like them to recall their Micro Brow Pen. I love Anastasia brow products until they came out with the micro pen, which I absolutely loved until all the paint on tube flaked off onto my h... Toon meer
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I ordered 5 make up pallettes for Christmas gifts. On Christmas morning we discovered 2 arrived very broken. Customer service said they would send replacements. Chelsea who also wrote a review below... Toon meer
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I absolutely love Anastasia Brow definer, but after little use the plastic started breaking down. The locking mechanism on the spolie side needs tweaking. I hate complaining or reaching out to complai... Toon meer
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Had an order Nov 2024, but the product after a few scattered uses throughout Dec and Jan fell apart. It was a brow duo sided brush and the glue holding the angled line brush side was old or not strong... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
If you’ve experienced makeup by Anastasia, you know it’s more than prestige makeup. It’s more than a trend or a look. And it’s more than getting your best eyebrows, lips or lashes yet. Every product Anastasia creates is made with extreme purpose, detail and design so you get gorgeous, pro-level results without being a pro. Every formula, every shade, every tool is powerful enough to be used by a master artist, yet effortless enough to be used by a beginner. With 25 years of innovation and experience, it’s no surprise that Anastasia has consistently disrupted the industry and re-defined prestige makeup.
Contactgegevens
Verenigde Staten
- info@anastasiabeverlyhills.com
- www.anastasiabeverlyhills.com
3,6
Gemiddeld
317 reviews
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Great products & service
Great products, great customer service! One of the palettes I ordered arrived damaged, I sent them a message with photos through their website contact form and within a day they'd ordered a replacement!
20 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
Damaged in transit
Ordered a palette for Christmas with expedited shipping, but it was unfortunately damaged in transit. Emailed customer service with pictures and within 2 hours the sent me a replacement palette with expedited shipping. Incredible experience and grateful for the fast response
20 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
I ordered some lipsticks with delivery…
I ordered some lipsticks with delivery to Mexico, I just got 4 of 10 unfortunately. But I wrote with the customer service and the did a great job sending me again what were missed. AB has a great service!
17 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
INCREDIBLE CUSTOMER SERVICE!
INCREDIBLE CUSTOMER SERVICE!
I ordered the Primrose palette which sadly had a couple shadows broken, even though it was packaged in bubble wrap. They quickly responded with an apology and are sending a new palette with no need to return the damaged. Love love love ABH 💕 it’s why I collect all the palettes. Thank you so much xx
17 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
Great customer service, refunded immediately
One of the eyeshadows I received didn't look like the image on the website. I let them know as I was a bit disappointed in the colour that arrived and they refunded me immediately and told me to keep the eyeshadow. Amazing customer service! Couldn't fault it, would definitely shop again
15 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays
Excellent Customer Service
I ordered quite a few items from Anastasia Beverly Hills. Everything was packaged neatly with bubble wrap. Everything was perfect, except two eyeshadows in the Primrose Palette were damaged.
I reached out to customer service who responded quickly and professionally. They were very accommodating and provided me with some options on how to remedy the problem. I'm very impressed with their customer service and the overall quality of the products I received.
15 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays
Wrong products delivered
I ordered two seperate packages, one of which had wrong items. The moment I received, sent them an email and within 24hrs they replied and to my surprise they not only placed correct but were sweet enough to ask me to keep the wrong products too. The best experience so far, love u guys ❤️❤️
14 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays
Great customer service
I reached out to the CS team because the palette I ordered came in damaged. They responded immediately and tended to my request swiftly.
14 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays
Amazing customer service
Amazing customer service! I bought the Nicole Guerrero Highlight Palette and upon receiving it via mail it was damaged. I emailed them and they sent me a new one so fast! Absolutely amazing! Thank you so much!
12 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your Glow Kit.
Best makeup
Best makeup. Best customer service, had an issue with missing /shipping items. Wrote email and got responded very quickly and they were able to fix the issue and ship my items fast and accordingly. Thank you Anastasia Beverly Hills !!!
12 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
Best service..!!
I had ordered this trio one was broken with the shipping, but customer service is just amazing!!!! Highly recommend to order ur make up here, get the best quality and the best service😍
11 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
I ordered a palette bundle and sadly…
I ordered a palette bundle and sadly one palette was damaged but I emailed Anastasia and they responded within minutes and apologized and also offered to send a new one!! They handled everything so nice and professionally!! 11/10 would order from again!
10 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Our customers are our number one priority. Enjoy your product. Happy Holidays
They are very nice and if your order…
They are very nice and if your order comes in broken or damaged they help you out asap i just love this brand ❤️❤️❤️❤️
10 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
Great customer service
Great customer service!
My package was missing. I contacted with them and they send me another one. Thank you!
9 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
Very happy
Very happy with how ABH dealt with my shipping issue. Not only were they kind and professional, they resolved the issue in an excellent, timely manner. I will for sure be shopping with ABH again. Customer service is incredibly important to me as a consumer and ABH checked all the boxes for me.
8 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays.
The best customer service ever
The best customer service ever, they answered on the email very quickly.and they help!
It won't be the last time I shop from the site!
8 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product
I’m in love with products and the…
I’m in love with products and the service of this firm. I had received the wrong good but right after connecting with the manager got a replacement for free.
8 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
Love Love ABH!
Love Love ABH!! In love with the products and the Service is super! 👌🏻 International shipping is also very swift, even during holidays! Highly recommended!!!
7 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays
Love ordering from ABH
I have ordered directly from ABH quite a few times. As it stands now I still have 1 order waiting to be delivered. However, the speed in which orders are processed, shipped and delivered to Australia from USA is excellent. Not only is the customer service excellent, I have never had any issues with damaged items, they are always packed so well. The quality & blendability of eyeshadows I have received is without a doubt the best and they are amongst my most favourites to use. I also love the highlight palettes, lipsticks, lip glosses and ABH have the best brow products. Worth the investment for such beautiful quality makeup that is a joy to wear.
7 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product!
They did a 30% discount and in less…
They did a 30% discount and in less than 6 hours bumped it to 40% off before my order was shipped but they would not price match my order and give me the 10% refund back
7 december 2021
Review zonder uitnodiging
Antwoord van Anastasia Beverly Hills
We apologize for any inconvenience. Please email our Team at info@anastasiabeverlyhills.com for assistance. Thank you
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