And So To Bed Reviews 

Bought two Tempur Pillows £150 X 2, however when we took the first one out of the fancy carry bag it looked used (we have two already) and had a distinct yellowed side, our conclusion was is it was most likely ex display. The manager said this is how it arrived from for Tempur (showing wear and discoloration, really?), no apology and although we got a refund we will not be buying our next ViSpring bed for there...

Purchased Willow Bed with floating mattress on 21/11/25. The quality was poor for 2 reasons:

The 2 ‘hidden’ supports for the base are not attached to the bed base. So when the bed is moved the supports just fall over on the floor. The bed was delivered and fitted like this by ‘and so to bed’.

The second concern is where the head board is attached to the base it has been done with plastic not metal attachments I assume to save a small amount of money. The holes for the head board attachment have also been drilled too close to the screw heads for the bed platform. So the washers don’t fit flat on the surface but are wonky with the other screw heads trapped beneath.

I left this review and was informed by astb that customer services would contact but they have not done so. Also, I can no longer find my original review.

Once I have been contacted by customer services and these issues addressed I am happy to modify my review but until then I feel this review should remain available to be read.

We bought a very expensive mattress topper. We tried it for one night and it was so thick that it was basically unusable. We asked about some kind of refund but we were then told that it has been 'custom-made' and so we were entitled to £0 back. Extremely disappointed.

It has become clear that many companies offer a free trial on products like which And So To Bed do not - which I think is taken advantage of naive customers. Very poor.

What an amazing and outstanding customer service. They were absolutely comiitted to making sure we had the right bed. The delivery staff went above and beyond to get the new mattress in. we reallt wont go anywhere else for beds in the future

We purchased a bed and mattress (Manior/vispring equivalent) along with the matching side tables and chest of drawers way back in 2005. We left them with family when we relocated to Dubai 10 years ago.
We have just returned from our first visit back to the UK since, and had the utmost pleasure in sleeping in the bed for the first time in a decade, absolute decadence even after 20+ years !
My daughter now wants the bed for her London home after we raved about our experience, but I think we will just keep it for ourselves thank you very much !
This bed, I am sure will become a family heirloom that the children can argue over once we are gone !
Cannot recommend highly enough - from a very satisfied customer.

“UPDATE: December 25 - Ordered again from Dan Doherty and had an excellent repeat experience - would highly recommend brand / services to others” I recently ordered a VISPRING Bed from Dan Doherty based at the Nottingham Showroom. Order experience was first class and Dan provided excellent customer service to me from initial enquiry to arranging a suitable delivery date. Dan was happy to answer any questions I had before placing the order and was extremely helpful and attentive to my needs. I would have no hesitation in recommending AND SO TO BED LONDON…A+++ 😀😀😀

Bought a brass bed from the Harrogate branch, within a number of years the finish had deteriorated badly. The company would not offer any kind of solution to the problem.
Would you be satisfied and would you buy anything again from them.
Photos are available.

Amazing mattresses and pillow, but the delivery was the best both George and Richie were incredibly helpful. Not only did they have an amazing service bringing both mattresses upstairs and into the bed but they also offered and helped me assemble one of my beds, thank you!!!

I contacted ASTB regarding replacement bolts that I thought were lost for a beautiful bed i had in storage.
I contacted the company who were swift to attend to my enquiries.
I cannot say enough to praise the outstanding customer service and assistance they provided.
Well done ASTB.

My son purchased a wooden Diego bedstead, mattress and bedside cabinets. It wasn’t in their showroom but was on their website but we still purchased in store. When it arrived the bed-frame was 9cm larger than the mattress, it looks awful as you see cheap looking slates which we wasn’t expecting for the money he paid. we asked to return within the 14 day policy as we are not happy with the product but And so to bed have said we are unable to return as its not faulty. It’s not a bespoke product but they are saying that it’s not a stocked product so we are unable to return. They also said that Vi Spring mattresses can spread up to 5/10cm with use. It’s took them weeks and loads of emails for them to now tell me there is nothing wrong with the bed so we can’t return. Please be aware when purchasing from them as it’s unlikely they will accept a return. Just to make it clear the mattress is good and the bed frame is good on its own but together the mattress they offer doesn’t fit correctly which makes the products look awful.

The bed I ordered looks fantastic—exactly the style I was going for, and the design is definitely a strong point. It feels sturdy and well-made too, so no complaints on the product itself.
That said, the experience with the company wasn’t smooth. Communication was difficult, and getting clear answers or updates took more effort than it should have. It just felt like more hassle than necessary, which took away from the excitement of the purchase.
If you're set on their designs, it's probably worth it—but be prepared to be a bit patient with the process.

We have had an extremely disappointing experience with this company/shop. We came to the branch in person and the salesman sold us 2 expensive pillows. We bought them on the spot. It was only AFTER he informed us they were not in stock in the shop and had to be ordered. We were promised they would be dispatched and delivered by courier the following week - guaranteed. We heard nothing by the end of the week and called Mike the salesman. He then told us that although the website said the product was available that it was not in stock. He had not bothered calling us to let us know. Next was the saga of cancelling the order and getting a refund. After numerous calls, emails and confirmations with Bentley, we have not yet received our refund. Throughout this process no one has done what they said they would do. We have had to do all the chasing.Will not use this company again.

First problem, the bed arrived damaged. Scratches on the brass bedstead, which were very visible.
Second problem, the packaging was damaged and the instructions were missing. Beds are not that difficult to assemble in general, but this one seems to have some unusual options and it wasn’t clear whether they were required or not.
Third problem, customer services refused to respond to every request for a copy of the assembly instructions. Three emails later and I still haven’t heard back from them.
Their beds are not cheap. The quality and customer service is poor, however. Hard for me to recommend them.

Derelict building. No staff. No sign of life. Buzzer unanswered. Locked doors. Sta Albans outlet centre. DON’T BOTHER! Bad enough website says closed at weekends, travelled today, Monday 2.50pm 16th June, 2025, and locked out! Furious as travelled from Milton Keynes. Have they gone into administration?

A later email reply from the St Albans branch ‘apologised’ and stated that a staff member was there until 4pm . The website states open until 5pm. Come on ASTB! Do better. We will be shopping elsewhere. Not good enough. You are clearly understaffed if that is the case.

I sent email to purchase particular Brinkhaus pillow and received quick respond. Thank you Bethan for your professional support. It was pleasure to deal with you. The transaction thanks to Bethan was transparent and easy.
I can highly Recommend And So To Bed Solihull for purchasing bed, mattress or bedding.

Reading negative reviews here made me want to share our positive experience of this company, which we have used before and returned to because we had a good experience first time round. We bought a Vispring traditional bedstead mattress earlier this year, and went to And So To Bed because we know they deal in unusual sizes (we needed a Small SuperKing). Joel in the Harrogate store was attentive and professional and laid out all of the various options and prices clearly for us. Once our order was placed the product was delivered, competently and carefully, with even less lead time than we were told to expect. It meets our expectations entirely. We have no experience of the post-sales customer service which others complain is so bad: but we are happy with the product so hopefully won't need to call on it.

No instructions…. Poor when you spend so much on a quality product, but the fall at the last hurdle.

Head office couldn’t even email them through.

Over 46% 1 star reviews says it all. Utterly dreadful company. Bought £11,000 bed frame 10 years ago and had problems immediately. Had continuing problems with the upright stands under the bed. Incredibly they are made of plywood and screwed into the frame so they split. The material is also discolouring despite being covered from new. Totally disinterested customer support including lying. Vastly overpriced. Appalling quality. None existant customer service. Never again. Note Disingenuous reply only makes the situation worse. They offered nothing free and lied.

We recently visited And So To Bed in Harrogate. We were warmly greeted by Joel. He took the time to listen to our requirements and was very knowledgeable of all the products. There was no pressure at all as we tested lots of different mattresses. We were very satisfied with the service received and I’d have no hesitation in recommending this store.

IGNORE their FAKE PROMISE of a 25-year mattress guarantee.

We had been ‘liaising’ with their ‘Customer Care’ team for months after trying to initiate their original promise to us 22 years ago after spending around £12,000.

After about 16-17 years of use, the Super King zipped-together mattresses started to noticeably lose their lives. We began to look for alternatives and then came lockdown. (We had totally forgotten about the 25-year guarantee, as is their OBVIOUS hope!)

Because this was such an expensive and important purchase we decided, post lock-down to make do with a new topper whilst we trawle around the now hugely expanded mattress market. THEN…. We somehow remembered we had a 25 yr guarantee! Yippee!

Can you imagine how happy we were at this point? Can you imagine what happened when we contacted And So To Bed?

‘THEY’ don't keep their customers records 🤔

We were unable to find our own household records from 22 yrs ago ourselves but imagined that because of the large sum we’d spent 22 yrs ago (£12k) would be proof enough of our luxury purchase.

They asked for photos from each mattress label - bed itself blah blah blah and wriggled so much to the extent that they suggested we hadn't in fact bought this mattress ourselves but had bought it second hand!!!

We built our own home 22 yrs ago and for the first time in our lives bought everything brand new after years of family cast offs. We worked hard to create our beautiful home and were deeply offended by their ‘care’ and mishandling.

The case was closed when they somehow pulled out of the bag some phoney ‘proof’ all of a sudden, that we had bought a mattress with a 5 year guarantee - £12k? HEY HO!! Live and learn - THEY ARE LIARS - BE WARNED