Antler Homes Reviews 56

Antler Homes left a fan heater switched ON in our loft for 2 months which they will label as a “thermostatic heater” but I have evidence it was not. When found the site manager could not even hold it as it was to Hot! The only reason it was found was because I kept raising concerns about our ridiculous electricity bills, which were initially brushed off.

It turns out the heater had been left there because of a leak that was never disclosed to us. To think this was left running unattended above our heads for months is absolutely shocking. It’s a miracle our house didn’t go up in flames.

After all of this, we were offered a £100 gift card, which frankly feels insulting considering their poor health and safety checks could have cost us far more than a high electricity bill.

The whole situation has been handled terribly from start to finish.

Avoid

In the period of time we lived in the new Antler Homes, there were some issues and we contacted the customer care team first, Danielle responds quickly and helped to figure out the issues. Happily there haven’t been many.
Overall, the customer care team has been a strong point of the Antler Homes experience, but I do think there is room for improvement in Antler Homes’ quality control checks before a property is handed over.

We moved into our new Antler home at the end of November and have been very impressed with the quality of the build, landscaping and contact from the after sales team. As with all new builds we have had a few ‘snags’ which Danielle and Phil have sorted for us quickly, efficiently and without any inconvenience to us. The quality of workmanship from Phil is incredible, and Danielle is easy to get hold of, responsive and kind and friendly. Overall our experience with Antler and the post sales team has been nothing short of positive and we highly recommend them. We love our new home and having nice people to contact and work with makes all the difference.

The Antler Homes development in Wokingham is beautifully designed and intended to be finished to a high standard. However, since moving in, we’ve had a number of snags to address. What made the experience far smoother was the way Danielle and Alison from the Customer Care team handled everything. They logged issues quickly, arranged appointments without delay, and have been consistently responsive and supportive as we settled into our new home. Their communication has been clear, friendly, and reassuring, especially when dealing with the inevitable snagging items that come with a new‑build property.

Overall, the customer care team has been a strong point of the Antler Homes experience. The house is amazing, but I do think there is room for improvement in Antler Homes’ quality control checks before a property is handed over.

I moved into my new Antler home 6 weeks ago and absolutely love it.

Danielle was brilliant at helping me figure everything out during the orientation visits and has been responsive with the inevitable snagging and queries I’ve had along the way. Happily there haven’t been many.

She responds quickly and is always happy to help. It’s so reassuring she’s on hand for the next 2 years, and that the aftercare is as positive as the purchase experience.

I moved into my new house at the beginning of April . I can truly say it has been a very smooth and easy operation from start to finish.
Having moved in Danielle and Alison have been ultra efficient and very friendly at answering any queries I’ve had and sorting a few snagging issues so far .
Thank you very much .
Kathy

Although we have had various snagging issues, including a leak from the main bathroom into the study below, the response from Danielle and the customer care team, and the way they have dealt with the issues has been exceptional.

The start was not great, promised dates before Christmas and then not moved in till February. Danielle has made up for the poor start to the experience. She really has gone above and beyond for me after giving them the snag list and getting the house nearly broken in to.

We recently bought our second home in Wokingham and that's with Antler Homes. Previous home we bought from other developer who claimed to be 5 star but my experience with Antler Homes is actual 5 star. The buying process, house build quality and the great services so far, especially by Shelly and Danielle Costin was amazing, True customer delight. Thank you so much....

Pleasantly surprised. First new build home. We were expecting to have a lot of issues. However, the issues so far have all been fairly minor. Danielle and the team have been very prompt with getting them resolved, sometimes on the same day! Thanks.

Danielle also picked up our case file very last minute after the departure of her predecessor, ensuring that we were not disadvantaged by this.

The site management team have also been friendly and helpful, especially as we had very limited services when we first moved in.

My only real complaint so far is the amount of dust. It would be a very nice good will gesture if Antler were to offer periodic window cleaning for the initial residents whilst a lot of building work is still occurring.

I moved into a new Antler home 2 months ago. Danielle Costin from Customer Care has been a delight to work with. She is very responsive, knowledgable and patient in providing information on the home. She comes across as a dedicated professional who takes customer care seriously.

Bought a house at the Wokingham development. Significant number in our snagging list, which was unexpected from a premium brand developer. HOWEVER, despite working under huge company constraints, customer care staff, Danielle and Alison, have been wonderful. They have been caring and professional. It’s important to distinguish between staff and Antler homes. Care staff good but Antler homes scope for improvement.

Almost a year ago, I bought my first home on the Regal Chase site in Alderholt, Dorset.
The whole experience has been extremely pleasant.
I wasn't sure what to expect moving onto an active site that is being built around me, but Antler homes have ensured that we've had minimal disruption. The site is well cared for and the workers have all been really courteous.
The aftercare has been great. Danielle has been a delight to deal with if I've needed any snags sorting (only ever been minor).
Would highly recommend Antler Homes to anyone looking to buy a new build.

I am in the process of buying my dream home in Alderholt with Antler homes.
Ian Ray has been amazing whilst we have a had a blip in our chain. His helpfulness, knowledge and positivity has been 2nd to none.
We can’t wait for the day we move in.
Thank you so much

I work as a New Homes Sales Advisor for Antler Homes at their development in Alderholt, Dorset, so I see the homes and the build quality every day.

What has stood out to me is the level of finish and attention to detail in the properties. The layouts are well thought out and the homes feel solid, modern, and well built.

In fact, I’ve been so impressed that I’m actually buying one of the homes myself on the same development. That probably says everything about how confident I am in the quality of what Antler Homes are building.

We moved into our new home three months ago and Danielle Costin at Antler has been absolutely fantastic throughout the process. She has consistently supported us with anything that needed fixing or following up, always keeping us updated with clear and timely communication.

Danielle has been professional, approachable, and genuinely helpful, which made a big difference during what can be a stressful settling-in period. We’ve built a really lovely, friendly relationship with her, and it’s reassuring to know we have someone reliable looking after things behind the scenes.

Thank you, Danielle, for all your help and continued support!

I have been very impressed with our Antler appointed customer care manager in particular.
In what I am sure is a very demanding role Danielle Costin has been unfailingly courteous, attentive and professional at all times. A credit to the company.

The work was performed online and required the deposit of significant funds to cover commissions related to negative reviews. I paid a total of $40,000, followed by an additional $15,000 in fees due to a six-month completion period.
After full payment, my account was frozen, on the grounds that their credits had decreased because of the delay.

Purchased a new build home from Antler Homes less than a year ago. We wanted to go with a smaller/more bespoke house builder like Antler rather than a high volume, usual race to bottom  kind of house builder that is coming more and more the norm. 

However ‘high specification homes’ they market themselves as isn’t quite what we feel we invested into.

They were OK at putting the initial same old snags right (as would have been within the retention period of their sub contractors- so not at Antlers own cost)

But anything that is of big ticket cost/effort for them to put right they are not interested.

So yes unfortunately  they appear to churn out the typical race to the bottom rubbish you see more and more these days from the larger nationwide outfits in our opinion.

Joint & taped finish rather than plastered ceilings- quality is amateur at best.
They tell you it’s only classed as a defect if it shows in natural lights (knowing full well if you shine any light on the ceilings…you will not know whether to laugh or cry at the state of it.
(Yes joint & tape can be done to a good standard- but this was just not the case and Antler failed or just didn’t care when in came to their own internal quality control- before it reaches post sale- then who wants their NEW home re-plastered once they just moved all their belongings in.

Air vents below external ground levels ‘thats just how we do it’-seems smart.

Poor drainage to garden/ puddles just sit on garden patios (no fall)
Our garden is flooded- Antler just says take it up with Premier Gurentee (who doesn’t cover gardens) ….pride in customer satisfaction…zero.

Would we buy Antler again- no
Would we recommend an Antler Home- unfortunately not.

Moving into my new Antler home earlier this year has been a genuinely positive experience. From the very beginning, the process was smooth and well-organised, and I’ve been impressed with the quality and finish of the property.
A special mention must go to Sue, the site agent, who has been consistently helpful, professional, and approachable throughout. No matter the question—big or small—Sue has always responded promptly and with care, making the transition into my new home feel supported and stress-free.
I’m delighted to be part of the Antler community and would happily recommend them to anyone looking for a well-built home backed by excellent customer service.