AO Reviews 182

I bought a freestanding dishwasher from AO with a package to deliver and connect and recycle old integral dishwasher. On arrival they said they could not take away old dishwasher. There was no mention in smallprint that I could see. I ended up cancelling order and feel it was all a waste of time and am very disappointed with their service.

Købte elleve projektører for kr 37.000.
Hørte intet, da den lovede leveringstid på to uger overskredet.
Kontaktede dem og fik besked om, at ordren var glemt.
Lamperne ikke bestilt hos leverandøren.
Måtte vente yderligere fjorten dage.
Ønsker at returnere to af de elleve lamper
i uåbnet/fejlfri emballage.
Ved bestilling oplyst, at no problem.
Det er det nu.
Kan kun måske returneres, og
AO beregner 40 % (!) af prisen i returneringsomk.

Appliance was delivered today. The lads were great. On time, tidy, quick and polite. A credit to AO

APP AND SITE ARE CRAP NO TRACKING NO ETA 🤬

We bought an oven from AO outlet - didn’t work, replacement also didn’t work. They are giving us a refund but that doesn’t cover the cost of non refundable installation charges x2. So to try and save £100 on an oven we wasted £240 in installation costs. Bought an oven from Hotpoint - it works fine. I know people who have been happy with appliances from AO outlet and you can save money; but in this case we were left out of pocket. It’s a risk to order from them. Be warned.

Just had a new Integrated fridge freezer in

I have just had a delivery from AO and although the delivery men were good they were unable to disconnect my old machine as they couldn’t turn the water off even although their installer who fitted my dishwasher a month ago had no problems. I am now left with no machine as their customer services are absolutely useless. They have my money and told me to wait 3/5 days which is ridiculous. Obviously never heard of faster payments. I think I will charge them 10% interest if the money is not in my account by Friday. I’m also a AO member but still had to pay additional on money. I will not be buying from them again.

Absolutely amazing service went above and beyond, great delivery service too, emptied old freezer as I'm disabled couldn't do enough amazing

Hi I bought a BEKO Fridge Freezer from AO, model number CNG4582VW, unfortunately after 14 months the plastic bracket on the bottom right side of the fridge has cracked off, which supports the bottom tray which normally holds our milk for a household of 2. I provided a letter to AO together with pictures of the fault as advised to do so by the Consumer Advice service. AO are not interested in my photos or letter describing the fault unless I pay for a report which may actually cost more than the repair itself and it must state that the problem is a inherent fault with the product. Obviously I don't want to pay out £100 for a report which they can easily say is not an inherent fault, thus leaving me with a £100 bill and a unrepaired fridge door, the Consumer Rights Act of 2015 states that the onus is on me to prove the product was faulty thus probably dissuading anyone from following up a claim for an item of this value if the report is dearer than the repair itself and no guarantee of the report being refunded. I am disappointed that AO couldn't just look at the photos, read my letter and determine themselves what the issue was in good faith. Very disappointed with their customer service and lack of understanding together with just a modicum of goodwill to at least look at the evidence provided.

I wrote a review yesterday and it wasnt very good. I was on hold or over 2 hours yesterday and was told to call at 7 AM and I would get a quick customer service rep, well I called at exactly 7 M and was told I was no 4 in the Q and it is after 8 and still no rep to talk to. I bought a $2000 hot water heater less than a year ago and it has quit working and to talk to a Rep is the only way to get a work order for repair but it is obvious that will never happen. I read all the other reviews, and not one was favorable. I would like to get a group and start a class action lawsuit.

Unprofessional and didnt meet expected service level. Follow up was disappointing and not customer focused

Har lige hentet værktøjskasse I pakkeshop købt igennem lavprisvvs som hører under dem og den var ikke engang pakket ind kun et stykke tape med stregkode på som konsekvens var der selvfølgelig ridser uder al kritik køber aldrig noget fra dem mere

De er altid så flinke og god service

I bought nearly £2K worth of electrical goods from AO,com, which was supposed to be delivered at a particular day and I paid extra for an early morning time slot. When I got a text message a hour after the start of the time slot, saying that the driver had tried and failed to deliver, I phoned the AO call centre immediately. The call centre was extremely unprofessional, with shouting and loud laughing going on in the background. They didnt seem at all bothered that the delivery had failed, and could only offer me a free delivery slots three weeks from the date of the delivery. On discussion with the operator, it appears that the driver went to the wrong address, which was confirmed by my Ring doorbell video footage. I asked for the entire £2K amount to be refunded, including their “5 star” membership. I have no idea whether or not this company ever even had my goods. No other delivery firm has got completely the wrong address before. Do not bother buying from AO.com, I think they are probably a scam company.

Bestiller airtox sko og forklare det haster den 01.12.25 og fik skoene leveret kl.02.38 om morgenen den 05.12.25.med DAO.
Tusind tak for hurtigt levering
Mvh. Jan.

de snyder folk. PAS PÅ DEM
ALDRIG KØB NOGET FRA DEM.

Hej Jonas,

Tak for din besked. Jeg har skrevet min anmeldelse, fordi jeg har modtaget en inkassosag på en faktura, som jeg aldrig har modtaget – hverken selve fakturaen eller nogen form for rykker, før sagen blev sendt videre. Det er præcis derfor, jeg advarer andre om min oplevelse.

I påstår, at I har sendt noget til mig uden at kunne dokumentere det. Det ser jeg som alvorligt, og jeg overvejer at politianmelde sagen, hvis der ikke kan fremvises konkret dokumentation for afsendelsen.

Risskov afdelingen i Århus
Ankommer kl 15.52 står i kø for at få rådgivning til en el artikel mens jeg overhører ekspedienten og en El installatør snakke privat, mens de taler bliver ringet op af min EL fagmand, som jeg er i butikken for at hente materialer til, som sikrer sig at jeg har stumperne.
I samme afslutter de to samtalen! klokken tæt på lukketid. Han går nu hen og lukker den låge til ekspeditionområdet og begynder med hævet stemme at fortælle mig at de har lukket og han skal hente hans kone,
Jeg står åben og tænker dette må være for sjov. Jeg siger jeg var jo i butikken for allerede 10 minutter siden og afventer jeres samtale. Han svarer, du stod jo og talte telefon, jeg forklarer hvorfor. Han begynder nu at råbe at han skal han hendes kone og jeg skal forlovet forlade butikken. En anden ekspedient kommer til undsætning og forsøger at hjælpe. Vi går ned for at finde min ønskede varer, da han er VVS ekspedient, er vi lidt på herrens mark. Jeg står og fortæller at jeg er rystet over oplevelsen. Og pludselig dukker han op og kaster en rulleledninger på gulvet og fortsætter med at råbe ad mig. Jeg kørte chokeret fra butikken.
Det er ikke en kritik af alle medarbejdere, men ledelsesmæssigt er under alt kritik.
Jeg er kun blevet i imødekommet af en nonchalant ledelse. (Gældende t.o.m i dag)
Aldrig et goddag eller velkommen. Med mindre man smider 1 million.

Nice delivery guys but left waste pipe loose at both ends!
This then leaked all over the plug causing a dangerous short circuit and trip switch failure.
Cost us an emergency electrician call out

Absolutely terrible.Dont even think of buying through AO.Dont even know what day it is or how to send an email Send an electrician to disconnect a gas cooker.Dont know where there emails have gone.Cooker going to be delivered Weds,then Tues,oh no! Weds.An absolute joke!!!!

I’ve always rated AO highly — I’m a long-time 5-star AO customer — but this recent experience has been shocking.

I purchased a Haier XF 4A4M4PDA-80 dishwasher (Invoice AOL219108478, December 2024) for £809, and it hasn’t worked for nine months. AO referred me to Haier for repairs, but we’ve now been without a working dishwasher for over a month, waiting for an engineer who was cancelled last minute and can’t come until next month.

AO advertises great customer service, but when things actually go wrong, they disappear and push you back to the manufacturer. That’s not customer service — that’s passing the problem.

I’m now demanding a full refund and will be taking this to small claims court if it isn’t resolved. I’ll also be sharing this experience publicly to warn others.

Extremely disappointed. What happened to AO’s service standards?