Appeal Shading Reviews 

Fantastic Company to do business with. Very helpful and informative staff on initial telephone contact followed up by excellent Paul C who surveyed the property and then carried out a brilliant installation. The screen is virtually invisible and such a clever design. Not cheap but well worth the money.

Had an insect screen fitted by Alan R. Great service throughout from the whole team and a great product. Can also recommend their electric pergola/awning as recently had one fitted. Very substantial/sturdy product

All well done by Mr Robinson. Clean. On time, as we wanted.

I cannot recommend Appeal Shading based on my experience.

I ordered powered roller blinds for 3 rooms and paid my deposit in advance, expecting a professional installation service.

A survey was carried out before installation, yet when the installation team arrived on 11 June 2026 they did not have the necessary equipment to work safely at the required height. As a result, the blinds were not installed. This was entirely avoidable and resulted in my wife and me wasting an entire morning dealing with the situation.

To make matters worse, the earliest replacement appointment offered was 21 July 2026, almost six weeks later. During this period we have been unable to benefit from the blinds, which were purchased in part to reduce solar gain in our home. The delay has been particularly frustrating during the recent spell of very hot and sunny weather.

To Appeal’s credit, they have acknowledged that the failed installation resulted from an internal error following the departure of the original surveyor and that the working at height requirements were not recorded properly. However, despite accepting responsibility, they have not taken any meaningful steps to expedite installation or offered any gesture of goodwill to recognise the wasted appointment, the inconvenience caused or the lengthy delay in completing the installation due to their error. We were left feeling that we had been put to the back of the installation queue due Appeal’s poor organisation and planning and that we had no choice but to accept this and put up with it.

Mistakes can happen, but how a company responds to them is what really matters. Unfortunately, in my experience, Appeal Shading’s customer service has fallen well below the standard I expected for a premium product and installation service.

We were referred to Appeal Shading by our neighbour and are very pleased with the finished product. It has only been installed for a day, but it looks excellent, feels sturdy and appears to be very good quality.

A special mention must go to Paul C., who carried out the measuring and installation. He was a thorough professional from start to finish. He was knowledgeable, efficient, quick and extremely tidy, as well as patient and genuinely pleasant to have in our home. I honestly cannot speak highly enough of him.

The only area that could be improved is communication during the process. We sometimes had to chase for updates, and it felt as though the different teams were not always fully coordinated. However, when I eventually spoke to someone in the accounts team, she was lovely and made a real effort to help.

Overall, we are very happy with the product and would recommend Appeal Shading, particularly based on the excellent service provided by Paul C.

Professional and friendly service. Paul showed up on time. Very happy with blinds fitted and insect screen service. Highly recommend.

We used Appeal Shading to provide shades for every single window in a large house. This was a number of years ago, and we've had no problems with them at all. When we purchased our new house, we did the same there. We extended it to cover every window. It included electric blinds in our lounge. And under a year, one of the blinds started to misbehave. It seems that it is slightly too wide for the window and is touching the wall - it billowed out. Upon contacting customer services, we sent them images, and they demanded a video. Because of its size, we had to send it via a service that provides the link so you can download it. We explain this in the emails. They simply refused to download the video. After a number of exchanges of increasing frustration trying to get them to understand, all they had to do was click on the link. Contacted the salesmen. He has always been excellent with us. After that, when he sent them the video, they reacted. Today they told us, “Bad luck,” even though it is under guarantee. It must have been you that did it, because you must have put something in the way of the blind to cause it to tangle, which we did not do. I'm left with no alternative now, but I've issued a 14-day notice of proceedings in the County Court. I will take this company to County Court. I am that angry with the after-sales service. They are petty and arrogant. I have to say, for completeness, every other blind in the house has worked completely, and we have spent many tens of thousands of pounds with this company. It comes to a simple one-window, one-blind problem. Forget it, they run away. Inform the follow-up of what happens in County Court.
After the issue of notice for a County Court summons, they backed down and sent a technician. Technician confirmed it was a manufacturing fault. Taking it back to fix it. However, there was no way this would have happened without the very good salesmen who dealt with us actually leaning on them. I do not believe for one second they have learnt a lesson from this. Yes, on the main excellent products, but when it comes to after-sales, they have a brick wall that you can't penetrate unless you use extreme pressure. With regards to crossing in the post remark in the reply to this, it is only crossed in the post because we were going to court. He told us that we must have caused the fault. It's the only way: we must have put something on the shelf to stop the blind coming down. We did not do this, and we knew we did not do this. Now, of course, we have it confirmed that it was a manufacturing fault. No apology, though, and nothing. I feel sorry for the salesman, who has always been excellent with us.

Dan was great arrived on time efficient and professional Very pleased with product

Paul C is always prompt and does a fantastic job. He is very considerate and conscientious.

Steve Crampton, A lovely chatty guy, did a great job, very tidy and neat. the blinds look amazing in our new kitchen.

Great customer service from office to fitting. Very pleased with finished product. The fitters Leon and Glen were very pleasant and professional.

Professional and great service from Paul C

I filled out the online form for a quote and chose the 3 dates available within the week. I received an email saying someone would get in touch however, 3 days later no one called to confirm.
I spoke to someone in the team who said they are busy and gave me a date 3 weeks away.
I only booked as the review and turn around time seemed good. However that is not the case as it seems. Very disappointed with the customer service.

Excellent customer service. Highly recommend to anyone looking for first class products and service

Rachel did the initial survey and quote, Charles and Tom fitted the awning. Cannot fault any of them, so far the quality of the product and installation seems excellent. The back office staff let me down a couple of times with promised callbacks that didn't happen, and it was sometimes impossible to get through to anyone at all, hence 4/5 overall. But the survey and fitters were really helpful, communicative, and tidy. Thank you!

Paul was a incredibly skilled and diligent operator when fitting our new blinds.
Excellent work.

We had our fly screen installed by Colin. The installation took the whole day and it was quite a warm day but Colin had no complaint at all. Colin was courteous and helpful and answered our questions on aftercare. We are happy with the installation and would recommend.

The whole process was very professional and thorough. Lynn helped us design the awning that met our needs. The follow up survey suggested minor improvements which we can now see were necessary.

We were updated on our order and expected fitting date.

Matty and Andy who fitted the awning, were great. They arrived on schedule, completed the work with the minimum of disruption to ourselves and our neighbours. They made sure we understood and agreed different aspects of the fitting. They explained the mechanism and ran through tips for getting the best use of the awning.

We would not hesitate to recommend the product and the team to others.

Efficient. Took care of the property. Got it right. Explained everything well. Great work really!

Good quality product, which, when fitted, looks integral to our existing bifold door. Paul C our surveyor and fitter was very friendly and helpful.