Aras Kargo Reviews 

Worst courier in Turkey.

They often do not deliver packages and call customer to pick them up from their offices.

When confronted, they lie and say the package will be delivered, their system is being updated and what not.

They also lie and say seller did not send with option to deliver to address or seller knew that the package won't be delivered to address. That is simply not true. I asked to multiple sellers.

Meanwhile UPS, PTT, YurticiKargo etc. couriers deliver to same adress without any problems.

How they have any score over 1 here is out of my understanding.

Gördüğüm kadarıyla art niyetli ya da değil bilemiyorum herkes olumsuz yorumlamış, benim ilk deneyimimdi ve gayet memnun kaldım. Ha hep mükemmel servis yapacaklarını düşünmüyorum, kimse mükemmel değildir, ben mükemmelim diyenden korkacaksın.

Şuan için tam puan! :) Ufak tefek aksamalar sorun olmaz ciddi sorun varsa kısa süre içerisinde çözülmesi ve müşteri mağduriyetinin giderilmesi gerekir.

Merhaba 2 gündür adrese kurye talebim için yapmadığım kalmadı. Twitter'da yazdım müşteri deneyimi ekibiniz dondu online alıp talebi oluşturuldu şubeyi arayın dediniz hepsini yaptım. Yarın kargo evden alınsın diye ayaklarınıza mı kapaniyim. İnsanlar evde sizin gelmenizi bekliyor aptal yerine koyuyor Beylikdüzü lavinya şubeniz. Yarın bu kargoyu almazsanız her yere her gün şikayetimi yazmaya devam edeceğim! Yettiniz artık

Aras Kargo Türkiye'nin en kötü kargo firması. Kargonuzu getirdik yoktunuz diyip yalan söylüyorlar ki gidip kendilerinde alasınız. Firma merkezini aradığınızda onlar da ayrı yalan söyleyip sistemde adresinize gelmişler diyor. Bu kadar sahtekar bir fir ma nasıl oluyor da hala çalışıyor anlamak çok zor. Bundan sonra Aras Kargo ile gelecek hiç bir ürünü internetten almayacağım. En iyi kargo firması Hepsiburda nın Kargo şirketi Hepsijet gerisi hep aynı ve yalan söylüyor.

We ordered from N11 and the kargo went through this pathetic company .
After weeks not receiving anything we kept calling them.
They were utterly useless and none helpful.
They didn't try to lift a finger until my husband threatened to take them to court.
Only then did they call us but even though the previous workers accepted that it was the kargo company at fault , they then turned the blame onto the seller and said that he came to take the parcel back ! I mean what in the hell? Yep whatever! Cover your own backs but look at your bad ratings and reviews.
Eventually you will be out of business and jobless .
Bye bye Aras! Make the most of what you have now before it's all gone.

Whoever I talk to curses at Aras Kargo. I was thinking that they were exaggerating the situation until I had an experience with this company. Trust me and my experience do not ever use that shipping company. They called me and told me that they went to my home but couldn't find anybody in the house while I'm home all day waiting for my package and they told me to go to their office to pick up my packages. When I told them to bring the package since I cannot carry it and I don't have a car they said they deliver it once, that's it. You get if you are home or not, we don't care'' in a rude manner. People told me that they even curse at you on the phone. I didn't experience this I think because of I hung up before that!

one of the worst delivery company ever they say package has been delivered and and i never received it and they return it and they say costumer did not accept the package.
They never came and they never call.
last but not least they do not answer your calls ever

This courier simply cannot be trusted. I finally received a callback after many unanswered calls and voicemails and they confirmed that the signature of receipt is of the driver. It then took almost 3 weeks for me to finally find out that my packages were being held at their office since they claimed they could not find the address. Instead of letting me know this they marked both my packages as "Delivered" and left it at that. I would never have gotten my packages if I hadn't been so persistent with them for almost 3 weeks. In my opinion this type of service is unacceptable. I don't know if this is due to insufficient infrastructure or just sheer incompetence. Either way, they've left a very bad first impression.

Horrible service. Tried to deliver a package to a business on a saturday, then returned it when no one was there, despite asking them to hold it at the facility. Customer service hung up on phone, emails never answered.

very bad service and staff, constantly lie!

Very bad experience. I'll never use this service.

I ordered some furniture from N11 and they shipped via Aras kargo and I must tell you how terrible they are. There is no such a thing customer service, you call them and no one answers. It has has 10 days and haven't gotten my merchandise so I cancel it out.

Its such a bad Turkish freight company and such a bad freight company i have ever seen. They took twice payment from my bank account more than 1 hour they did not refund me for this. I called them more than 9-10 times, today i recieved call from their Financial Department and customer representative close the phone after she used some bad words to me. I am quite sure they will not response this objection, but i do not suggest this company to people.

(Hasan Kalyoncu / 537 957 19 09)