What a fantastic company to deal with - product delivered the next day from ordering - Fitted and in use later that same day. - Impossible to beat that I’m sure. Would heartily recommend agai... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliab... Toon meer
Bedrijf heeft geantwoord
They have a very responsive customer service. I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as so... Toon meer
Bedrijf heeft geantwoord
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arcanu is the one-stop solution for all your plumbing, heating and home improvement needs! Whether you're facing chilly winter nights or dreaming of transforming your living space. We specialise in supplying heating & plumbing parts such as immersion heaters, expansion vessels, multiblocs, and thermostats. We also offer a range of electrical fittings, sockets & switches. Arcanu supply a series of fires and stoves as well as cylinders, showers and water heaters.
Contactgegevens
Athal Group - Unit A, 82 James Carter Road, IP28 7DE, Mildenhall, Verenigd Koninkrijk
- support@arcanu.com
- www.arcanu.com
4,9
Uitstekend
92 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Very good company
8 juni 2026
Antwoord van Arcanu
Thank you for your great review! We're delighted to hear that you had a positive shopping experience with us. We strive to provide excellent service, from placing your order to receiving your parcel through our trusted delivery partners. It's great to know that we were able to meet your expectations and provide the service you needed. We appreciate your feedback and look forward to serving you again in the future.
What a fantastic company to deal with
What a fantastic company to deal with - product delivered the next day from ordering - Fitted and in use later that same day. - Impossible to beat that I’m sure. Would heartily recommend again !!
10 juni 2026
Antwoord van Arcanu
Thank you for the fantastic review! We're delighted to hear that your order was delivered next day and you had everything fitted and working the same day! We strive to provide high-quality, great-value products along with excellent service and quick delivery, so it’s wonderful to know we delivered a positive experience. Thank you for your recommendation and taking the time to share your experience. We hope to welcome you back for any future plumbing and heating needs!
Great choice of products and great…
Great choice of products and great value. Prompt delivery. Thank you.
9 juni 2026
Antwoord van Arcanu
Thank you for your positive review! We're pleased to know that our range of products, competitive pricing, and the speed of delivery met your expectations. It's always great to know our efforts are appreciated. Thank you for choosing us, and we hope to assist you again soon!
Excellent service and very competitive pricing.
Excellent service and very competitive pricing. Good communications and fast delivery.
Highly recommend
9 juni 2026
Antwoord van Arcanu
Thank you for the great review! We're delighted to hear that you were happy with both our service and pricing. We strive to keep our customers informed throughout the whole shopping experience and ensure orders are delivered as quickly as possible, so it's wonderful to know we met your expectations. We appreciate your support and look forward to helping you again in the future!
Good price, communications and delivery
Good price, communications, and delivery within the UK.
Would recommend.
3 juni 2026
Antwoord van Arcanu
Thank you for the great feedback! Our aim is to provide a high level of customer satisfaction, so we're glad to hear that our order updates have been helpful and well received. We are constantly looking for ways to improve the customer experience, so we're glad to know that our pricing and communication have met your expectations. We appreciate your feedback and hope to assist with any future plumbing and heating needs.
Antwoord van Arcanu
Thank you for taking the time to share your experience with us! We’re glad to hear that our commitment to providing excellent customer service and competitive pricing made a positive impression. It’s great to know that our efforts are recognized and appreciated. We value your feedback and look forward to serving you again in the future.
Great service delivered on time in…
Great service delivered on time in contact with me with reminders
22 april 2026
Antwoord van Arcanu
Thank you for the great review! We strive to provide excellent customer service throughout the whole shopping experience from order placement to dispatch and delivery and we are glad that this was reflected in your experience! We hope to welcome you back for any future plumbing and heating needs.
Quick delivery and decent pricing…
Quick delivery and decent pricing compared to else where.
29 mei 2026
Antwoord van Arcanu
Thank you for the great feedback! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide competitive prices while maintaining a dependable and efficient delivery service through our trusted courier partners. We are glad to hear that our commitment to affordability and reliability was reflected in your experience. We truly appreciate your support and look forward to serving you again in the future.
Antwoord van Arcanu
Thank you for the review! It's great to know that you were happy with both the speed of our service and delivery and value we offer. Providing an easy and reliable service is always our top priority, so you feedback helps us to continue!
You had exactly what I needed for a…
You had exactly what I needed for a fair price, and it was delivered the next day. All good.
7 april 2026
Antwoord van Arcanu
We thank you for taking time to share your experience! We're happy to hear that you found exactly what you were looking for at a competitive price & that it arrived next day, as advertised. We aim to provide customers with a simple and efficient shopping experience from start to finish, so it's great to hear that you received this. We look forward to helping you again in the future!
Antwoord van Arcanu
Thank you for the great review! Providing excellent service from order placement to dispatch and delivery is our top priority. We are glad to hear that this has been received during your experience.
Good price and quick delivery.
23 januari 2026
Antwoord van Arcanu
Thank you for sharing your great experience! As we work continuously to maintain competitive prices and quick, reliable delivery, we are thrilled to hear that this was reflected in your experience. Your feedback is appreciated and we hope to welcome you back again in the future for any plumbing and heating needs.
Antwoord van Arcanu
Thank you for the great review! We are so happy that the service you received met your expectations. Our team is committed to providing excellent customer service, competitive pricing and efficient delivery. Feedback like yours helps us to continue to provide this high level of service. We hope to welcome you back in the future for any plumbing and heating needs.
Great company
Great company, purchased wrong part, so easy to return and great delivery on replacement
5 februari 2026
Antwoord van Arcanu
Thankyou for your kind words! We're pleased to hear that your replacement order arrived on time & as expected. We appreciate you choosing us and hope to provide you with another great experience in the future.
Tip top and delivered fast
9 januari 2026
Antwoord van Arcanu
Thank you for the great review! We are so pleased to hear that you order was received in efficient time. While recent severe weather has caused unavoidable delays, it has also reinforced our confidence in our delivery couriers. Their continued commitment allows us to maintain the reliable service that we strive to provide to all our customers.
Speedy customer service
They have a very responsive customer service.
I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as soon as I opened the box and realised it was not the same as the picture on their website, and I received a reply the morning after. They apologised about the picture that was supplied to them by the manufacturer, corrected the picture and sent me instructions for generating the returns label. No further questions, and no arguing. This gives me confidence in purchasing products from them on the future.
5 januari 2026
Antwoord van Arcanu
Thank you for sharing your experience with us. We apologise that the model of handwash you received did not match the one you ordered, and we truly appreciate your understanding in this matter. We are pleased however, to hear that our return process was seamless and did not cause any inconvenience. Thank you for your continued support, and we look forward to assisting you with any future orders. Please do not hesitate to contact us before placing an order to confirm any queries that you may have.
Antwoord van Arcanu
Thank you for your great review! We're pleased to hear that your order arrived on time as expected and that you were happy with the value of our products. We appreciate you choosing us and hope to provide you with another great experience in the future.
Very Promt dispatch
Very Promt dispatch, received goods within 24 hours from ordering also extremely competitive prices 👍👍
6 januari 2026
Antwoord van Arcanu
Thank you for sharing your feedback. We're glad to hear that your order reached you quickly and that you were happy with our competitive pricing! Providing this level of efficient service is very important to us, so it's great to know that this was reflected in your experience. We hope to assist you again with any future plumbing and heating needs.
Reliable partner for repair parts
Prompt despatch and delivery - just what's needed for repairs to hot water systems :-)
5 januari 2026
Antwoord van Arcanu
Thank you for taking the time to share your experience! It's great to hear that our values are reflected in the service that you have received and the issues with your hot water system have been successfully resolved. We thank you for your support and hope to welcome you back again in the future.
Good to deal with fast delivery
11 december 2025
Antwoord van Arcanu
Thank you for your wonderful review! We’re delighted to hear that your experience with us was smooth and easy to manage. Our team is committed to delivering excellent customer service and ensuring our couriers arrive as expected. We’re happy to have been able to assist you.
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