Aritzia Reviews 

I ordered an item of clothing to the UK with free delivery. The item didn’t fit so I returned it. All seemed fine and well until I was quoted around $45 for the return, something which I was not made clearly aware of before my purchase. This charge was written in small print somewhere on the website and it could be made more obvious for buyers.

After agreeing to pay the return price, I thought this would be the end of Aritzia’s extortionate return prices. This was until I received a letter from FedEx asking for £109 in taxes (around 50% the cost of the item itself), alongside an absurd letter in the same envelope from Hungary demanding approximately €2000 euros for ‘premium insoles’ and other items which I did not buy. I asked the customer service about this second letter inside the FedEx envelope and neither they nor FedEx could pinpoint where it came from. I lost trust in both Aritzia and FedEx as companies.

I will never order from Aritzia again- this is the worst experience I have ever had with a clothing company.

awful awful experience shopping on their online store. hidden fees, disgusting return policy. Avoid shopping here at all cost. Was my first and last time shopping there.

Avoid purchasing from this store, especially sale items, as returns only qualify for store credits. If you want to place a special order for an out-of-stock item, you cannot use these store credits. I returned four items, received credits for only three, and am still waiting for a response about the fourth. One item in my large online order was out of stock, and I didn't receive a refund until I went to the store to ask for it. If you need to cancel or modify your order, you must call their "concierge" phone number, which only works at certain hours. Overall, it was a very bad experience; it feels like they try every possible way to avoid giving your money back once you hit the "Place Order" button. This was my first purchase but I highly doubt I will be returning....

Me and my friend just went to the Aritzia in Metrotown, because we work in construction and we went straight to the store after work, two girls in the fitting room, were talking disgust about us, and they even keep an eye on us like what we were doing, they shouldn’t judge a book by its cover!!! Due to that, me and my friend left whatever we wanted to buy, this was the reason. This store is not only for the high five expensive ladies but also for us!
I’m extremely sad right now, and they need to work on their customer service.

Buyer beware!!!! Aritzia does not take responsibility if your package is never delivered to you. Package sent through Aritzia for approximately $800 was sent through a fedex and delivered and signed for by another residence. Aritzia has stated the address of delivery was my own. However the package was not delivered to my household and the recipient who signed for it is a name unknown to me. They have requested that I go knocking on doors in my neighborhood to track down the package and they will not refund me the money nor will they resend the items until an internal investigation is complete. At which point I am unclear what their resolution will be. I will be opening an investigation with Visa as this is fraud. Any other seller such as Amazon or The Gap refunds the customer and proceeds with the investigation. I am on the hook for the cost of a package they delivered to someone else. Very concerning for a busy person who opts for the convenience of online shopping. Aritzia has really dropped the ball and shown that their customers come last.

I have bought from here a few times for bday gifts and always got good prices. Shipping is 5-7 days though but genuine good products.

Great customer service and pieces that last. I’ve been shopping at Aritzia for a long time and whenever I shop elsewhere I’m disappointed. The quality and customer service is top notch. Everyone is so helpful over the phone or in-person. The website is great and the return policy as well. Love it!

My daughters and I visited your store at Woodbury commons outlet .. I just want to say the experience we had with Sydney was OUT OF THIS WORLD.. This girl went above and beyond to help my daughters with certain styles that fit them best.. I never write reviews but I wanted to take the time and let you know this girl is certainly a great asset to your business… MAKE SURE SHES TAKEN CARE OF SINCE THERES FEW LIKE HER AROUND IN TODAYS AGE..

I don't usually write reviews, but this experience was so negative that I felt compelled to warn others. They mark the body suits as "Final Sale" but there is no discount or stock, just a random tag for full price and all pieces in stock. When I asked customer support for a refund they said I couldn't return it because it's final sale.
It's not written anywhere during the checkout process so I asked for evidence and they were so rude and not helpful and lying to me. I strongly advise against purchasing anything from them.

I got the HAZLITT SWEATER VEST for the first time in January and after washing it with cold water in the washing machine it was damaged. so I went to the store again in March and got a new one. Washed on a bucket with cold water, and for my surprise, it ended up like the first one. After contacting the concierge team, they informed me they can only refund the last one as I don’t have the first one anymore - for obvious reasons 🤷🏻‍♀️. Their justification is that they need the products to analyze the issue. After reading this products reviews online? I also learned I was not the only client with the same issue with the same product ! I am. edu disappointed at Aritzia solution to a problem that clearly is not on me!

Have a silk blouse which not long after wearing got a run just under one arm. This blouse is $98 plus gst, Approx 3 months old as was a gift, they will not exchange or offer gift unless I provide proof of purchase. My Mother bought for me before she passed away,, shopped with a friend, used their account info, my Mother did not even know how to use a debit card and had no email. So much for guaranteeing their quality of clothing regardless of having proof. A run is proof enough that quality is poor

I love aritzia. They're fleece, parka, pants, casual wear, ofc wear, everything is a win win! It does give appearance to a women that doesn't have confident. The material are good quality it last forever! As Canadian product are amazing even other country brought product from aritzia! Staff are friendly even the call center they always assist you every step of the way, they are knowledgeable and very helpful! They won't turn you down. Highly recommended!

Crooks. Steal your money, deliver nothing.

Très déçu!
J’ai acheté un super puff et j’ai été obligé de le laver car une tasse de café était tombé dessus. J’ai suivi les consignes de lavage à la lettre et tout le Puff est parti!! Une horreur!
Il a perdu en même temps tout son pouvoir chauffant, bon à mettre à la poubelle!
Je suis très déçu du service à la clientèle qui me répond ne pouvoir rien faire. C’est un manteau qui a quand même coûté 400$ !!
Je ne recommande pas cette marque car on ne peut pas les laver.

I am trying to get my money back for an item for over 3 months and I have been sending emails to the company repeatedly as they refuse to give me my money back. This it the worse company that I have dealt with. Please don't buy anything from them. They will not refund your money back. They will come up with excuses and ask you to have more patience. I wish I had checked these reviews before purchasing. I guess I have learned my lesson.

They are just crooks who use valley girl voices. They won’t give full return money and take months of emailing and calling to get even partial return money (never send clothes in, they “lose” them and have to do months long “internal reviews” to see if they can find them and decide if you’ll get a refund), they also don’t give refunds for ANY sale items whatsoever~ which is so shady. The company is truly working to take money out of consumers hands unfairly and unethically~ they are straight up crooks. The customer service is just abusive to customers and it’s obvious they do that on purpose. I’ve sent 30 emails regarding one return and it’s still not handled properly~ new clothes with tags sent immediately back, non sale items. They won’t do it. I can’t order from them again for any reason.

I bought a coat waited two weeks they cancelled the order provided no reason why. I followed up and they just directed me to another more expensive coat I could get instead. Eh no thank you? First time ordering from UK and won’t bother looking again.

Ordered a sweatsuit online. That order never said out of stock so I continued and made that purchase. Consequently, a couple hours after I made the order I got a cancellation notification, because there was a discrepancy with the inventory. When I called customer service about this they didn’t do anything about it, they said it was cause there was a miscount with the stock. Furthermore, after verbalizing my complaint multiple times they finally did something about it and said that one of the items were in stock in a specific store, so they took my preferred method of payment and told me to head over to the store within a hour once I receive the ready email I could go pick it up within that hour. Unfortunately I waited an hour and never got the email so I called customer service again. Once again they had to cancel my order for the second time because of their mistake. They said that they have no note of taking my method of payment in the previous call. So now I’m thinking some random has my credit card info? Cause of their incompetency? I am furious as I shop at this store so much but their customer service lacks communication and false advertises. I will not continue to shop here.

Rude and unhelpful staff during an instore experience. They treat you like a potential shoplifter as soon as enter the store and very cold. Do not recommend.

I got a winter jacket that never shipped even though i ordered with priority shipping, I had to call two weeks later and they told me, "well i guess you were never going to receive the jacket!" They refused to return my payment on anything but a gift card when I need a winter jacket asap and the store was sold out in my size. They then gave me the option to drive to the original store 8 hours away to put the money back on the original card. They were completely unapologetic. I was also on and off the phone for 3 hours.