MONA UK Reviews 

Artigiano sell lovely clothes which are that bit different.

my mistake I ordered the wrong colour But it looked so good didn't want to exchange it thank you

Very polite on the phone, have not got my dress yet hope it is like the picture

I am not going to order from you again. Customer service people are incompetent and don't have a clue. It is a shamble.

I have been waiting two months for my refund and in spite of your reassurance. I still have not received it

Bad company and bad staff

The Choice of clothes and quality is excellent. I appreciate that they are good value but I wouldn't mind if they were a little cheaper!

Artigiano have become my first choice of mail order clothes shopping.

Wide choice of clothes and prompt service. So useful as we have no ladies clothes shops near us.

Trousers, in particular those with a wool mix, are well made and last for many years without showing any signs of wear and tear. It's particularly helpful that a short length is offered which fits perfectly.

I recently bought a longline cardigan and simple black top - both are amazing quality, really flattering and feel really soft and comfortable. I ordered online and the delivery arrived quickly as well. Would recommend!

My mother recently ordered a top and trousers from Artigiano and was thrilled with them. They fit perfectly, looked great and she really liked the fabrics. Even my dad liked the pattern on the top and commented on it favourably without prompting!!! The products came within the 5-8 day period mentioned on the site - I was a bit worried as I had seen the other reviews. She's only ordered over the phone before, not online so she will now use online again.

Klingel company was able to distroy such a lovely brand !! congratulations !!

Product ordered 5th may and confirmed ,waited usual slow delivery via Hermes .Checked after a week and their web site said unable to deliver . spoke to artigiano customer services and they advised that it would take 3days ,they did not respond and each time we contacted them we got the same answer ,3days,nothing, they said that it would take 28 days to refund any monies , I suspect that it lost forever .
i suggest that nobody need contact them as you get fobbed off

Very disappointing experience. Saw some trousers in Highlights catalogue - went online to order, was completely unable to find the same items, and when searching for 'cropped trousers' was taken to a page showing '7/8 trousers'. The colours did not match the catalogue either. I also tried to order some sandals, only to find that every colour except red was out of stock, expected in 3 weeks. Also, the website doesn't seem to be optimised for Android - Search line hidden behind page banner. Shan't be bothering again.

I posted a couple of days ago complaining about the problem I had had trying to place an order with Artigiano. I think it’s now only fair to say that I was contacted by Artigiano yesterday for my details and last evening received a message saying that my order has been shipped. Of course I haven’t yet received the item, but I am giving four stars for prompt action to deal with my complaint.

Artigiano was originally an upmarket clothing company, very easy to deal with. Since amalgamation/ take over, there is no uk contact, all calls go to Namibia, where there is no interest in customer service at all.
I have had 6 weeks of making numerous emails and calls, all to no avail. It is appalling! I will never deal with the again. I had an order reportedly delivered, and unfortunately for them I have cctv, so hard evidence of no delivery.
Prospective customers beware!

When I placed an order over the phone, for a winter jacket and jumper, all seemed as it should be, but after several hours I had not received any confirmation of my order. I rang back to be told we are very busy, you may not get your confirmation until late evening. This however did not materialise. Next day I looked on my account to see if the order showed there, it was not listed at all. Being a little annoyed I decided to order online, and received confirmation almost immediately, no problem there, except when the order finally arrived, I received two parcels with the same items inside both. I immediately decided to returns the items as the jacket was too large. and certainly did not want two jackets and two jumpers. Before I had even received the items the money had been taken from my bank account. As and when I may receive my refunds is another matter.
Absolutely disgusted with the service and company, and certainly will not be ordering from them again.

I thought Artigiano were an upmarket clothing company. I was expecting an order to be delivered to my place of work, so someone was there to sign for it. I was off work for the day and checked the Hermes tracking and it said it had been left in a safe place. I rang work and they said nothing had been left in reception, they checked the area around the entrance, nothing left there either. Our entrance is on a busy high street. So if it had been left in the porch, it was stupid as it was probably taken. I wanted the clothing for a holiday. The Hermes website said I had to contact the retailer. Besides that, Hermes left no telephone number to contact. I then rang the customer services, which had staff who didn't really grasp my problem. The call centres were in Germany, Sarajevo and Namibia. I asked if any of them could give me the number to contact Artigiano or Hermes number in the Uk to try to resolve, but they weren't allowed to give me a UK number. All bad customer service. I doubt the company is as High End as they portray as their customer services just aren't there. I'm hoping someone will get back to me over the next few days, to get a refund if the parcel doesn't eventually turn up, which can take a month. I'll never order from them again.

Ordered outfit for my sons wedding. Nothing had arrived after 2 weeks. Rang customer service who had no record of me or my order BUT THEY HAD TAKEN THE MONEY OUT OF MY ACCOUNT. Rang several times, spoke to supervisor, emailed, gave all my information over and over..still nothing. No return call, no money, no goods, no help. I am a pensioner on limited budget and can’t afford to lose money. When will this company get back to me and apologise and return the money they have taken from my account?

Despicable company. I advised them of my mother’s death and told them to stop sending catalogues as it was upsetting me, my mum being a previously regular customer. They obviously are too hung up on how much she used to spend with them. As despite multiple calls, they are still sending catalogues over a year later. Awful awful company

What has happened to Artigiano?

The last few seasons have offered up nothing but frumpy dated articles of clothing, so imagine my surprise when I actually found an item i actually liked and wanted to order. Upon logging into the site, I was unable to (a) enter the required mandatory DOB details (why is this information required) and (b) the promotional code. After three attempts to order the item online, I resorted to calling the Customer helpline. The operator struggled to even understand basic details and asked me to phonetically spell my name and address three times. When he finally grasped the details, the operator seemed to find locating the item a bit of a stretch and when he did, he proceeded to the next stage. When I asked for the promotional code to be added, he claimed that there was a problem and that he couldn't process the discount, When I insisted, he offered a reduction of £7, which was far lower than the advertised 20%, By this stage, I started to feel nervous and told the operator that his uncertainty and lack of knowledge did not inspire confidence and that I no longer wished to proceed with the order - he then abruptly hung up! I actually think I dodged a bullet and I have sent an email to the Customer Services team asking them to remove my details from its mailing list.