Astraseal Reviews 

I have to say the team that fitted our windows and doors were BRILLIANT
Big thank you to Phil Adam and Ben who carried out the work these 3 guys were fantastic very very pleased top job definitely five stars ⭐️⭐️⭐️⭐️⭐️

I was very pleased with the conservatory built by Astraseal. It was built to a very good standard and the area around the conservatory was left tidy. It was built in a reasonable time period with only the weather causing a short delay.

We ordered Windows & doors at the start of June 2023. We were furnished with a written quote on company paper. We were informed the work could be completed by the end of August. We went ahead on the basis. of the quote and the completion (which we actually expected to be September 2023).

AstraSeal then:
- Repeatedly pushed back the start date for the work from late August until early October 2023, with no guarantee it would not have been pushed back even further had I not insisted it had to be completed by the start of October.
- Delivered a front door with incorrect door furnishings, locking mechanism and glazing. All of this was not fully corrected until March 2024 - and even then, it required the complete replacement of the front door due to a "manufacturing error" in order to have the glazing style we had originally ordered.
- Even now, we have no formal guarantee from AstraSeal that if the glazing in the door is accidentally broken (and for which we would obviously be liable for the cost of replacement), we would not potentially be charged for the complete replacement of the door on account the 2 glazing panels cannot be removed and replaced on their own.
- Failed to supply the back door at any point during the initial installation period (4 days) because (according to the fitters) "it had not arrived from the factory". Back door was not installed until one of several subsequent visits in October / November 2023 as the company attempted to complete the work and rectify problems.
- Incorrectly measured the kitchen window, such that the gap around it (25-35mm on a side) was well outside of the FENSA recommended 10mm, then attempted to cover it up through the use of expanding foam prior to adding the beading in the hope I would not notice.
- The above required a grudging re-visit by their surveyor who eventually agreed the window would have to be re-manufactured.
- Despite the salesman assuring us restrictors would be fitted to all upstairs windows (a specific request by my wife), these have only been fitted to the bathroom window openings.
- In December 2023, with work still outstanding, the company informed me that the overall cost for the work was some £630 above the original quote. When challenged on this, the company responded that they don't regard written quotes on company headed paper as "official", and that as the salesman in question was "no longer with the company", I was therefore required to pay what was recorded on their internal order form, not what was in the original quote.
- Refused to return telephone calls, dealing only via e-mail (bar one occasion, and even then nothing was resolved re: the front door, but rather resulted in a further delivery of the wrong glazing).

We are still in dispute with the company over the cost of the work, the manner in which it was carried out, the delays in completing it as a result of their own failures, and their overall attitude. But whatever the outcome of this, I would recommend that based on our experience, anyone considering replacement doors / windows not to engage this organisation either under their Astra-Seal or Win-Dor brands. They are simply not worth the stress.

Awful service and director "mark" was evasive and rude.. no customer skills and the communication was lacking. took over 4 cancellations and multiple delays. Supposed to be fitted in January but continually put off until June. After months of delays and last minute cancellations I was supplied the wrong spec door (colour) which had to be returned after they already removes the front wall and window from my porch which had to be boarded up in winter with no insulation. On the 2nd appearance the door was fitted to the wrong specification with a strip which was not included on the contract, despite me specifying no strips
trim or letterbox then multiple damages slabs Upon arrival which had to be returned forcing me to take atleast three days off work. Then further delays on multiple occasions with no contact via telephone, the door was eventually fitted in June (6 months late) no apology plus a rude evasive call from Mark the director and £75 compensation offered for stress and time taken off work... this company would not log an official complaint until payment was made under duress despite no reasonable resolution offered. Do not use this company for private residential.