Atkin and Thyme Reviews 

The product is wonderful and I cannot wait to relax in it either this year if we get more sun or future summers. The delivery company were great communicators, delivered on time and with care. Value for money wise, 50% sale on a superior quality product, I could not be happier.

Great communication. Awesome product. Great quality. Will buy from them again

Excellent price, quality of product and speed of delivery. Very happy.

Great products at a good price. Swift delivery & good communications.

Excellent all round service from purchase to delivery , and lovely product

Love my outside lamp- well packaged and fast delivery

Quick delivery. Great product for money. Super easy to assemble and with very thoughtful tool included, along with touch up paint, in case.!

Excellent quality and service

Such great products and equally amazing customer service going above and beyond to assist with all queries big and small and so responsive and quick. I bought my superb bbq and outdoor furniture over two years ago and they have just provided two replacements items free of charge after I lost and damaged them. Thanks
For brilliant service.

The delivery people were fantastic! Helpful and friendly and communicated well. The sofa itself was easy to assemble and looks great and is very comfortable

There was an issue with the delivery which Atkin and Thyme resolved quickly. The best measure of good service is when things go wrong and you see how the company respond. Which they in a timely and effective manner. The products are very good.

Efficient well planned delivery. Contact made as expected with time of delivery and follow up call 30 minutes before arrival. Exellent end to end service. Cant fault it. Highly recommended.

I recently bought the aviator loveseat and sadly within a few days faults appeared and stitching became loose leaving some gaping. I contacted customer service and they gave some tips on moving the fabric to improve the look as well as assuring that this fixable. They kindly offered a discount or exchange option. However as the loveseat is currently sold out I opted for the discount. have had the loveseat less than 4 months and it has sadly continued to deteriorate. Loose studs, fabric unstitching and seams coming undone. I had high hopes for this loveseat it was a present to myself and has left me feeling disappointed with the quality, especially considering the price.

Prompt delivery, well packed plus a small paint sample for any scratches ( which hopefully will not happen) the bistro set not only looks good quality the chairs are very comfortable. I wanted comfortable all weather reasonably lightweight chairs without being too big. Win win

Item was damaged on arrival. Have contacted twice and had no response

Amazing team

We purchased a bistro set recently & its been a great purchase. Firstly, it came sooner than expected, was brilliantly wrapped (enough to keep it from being damaged, but not so much to make it a battle to unwrap it). and then it is so well made & now its on the decking we are really enjoying it - comfy and a perfect size & very easy to move around as its really light (but still sturdy). I cant recall the last time we had such a great experience when buying something online/unseen. I dont hesitate to recommend the company to others... many thx, Liz

Where to even start? Please do not buy from here - ever!

I have bought several items from Atkin and Thyme over the years and always been impressed until now.

I ordered the Westbourne Forest Green Marble Dining Table and 4 x Layla Dining chairs on June 24th 2026. As of today (22nd July) I've sent over 20 emails, made 15 odd phone calls and am still left without what I paid £2k for. Please avoid and check other reviews with the same issues. I wish I had

Here is a timeline of events:

Delivery booked for 3rd July.

Delivery company calls 2nd July, asks if they can deliver 4th. No problem

Delivery drivers unsure of where to park (ever heard of a pavement?) so don't deliver. They said their manager would call. This didn't happen. Bear in mind, not one word from Atkin and Thyme.

6th July - I have to chase (this becomes a theme). And ask where my products are?

7th July - after FIFTEEN emails, finally get confirmation that they're going to rescheudle. Spoke to 1st person, who was useless, then someone very rude at Atkin & Thyme (2nd person) who, after I expressed my disappointment at spending £2000 two weeks ago, effectively said "do you want them or not" like a child.

13th July - delivery happens. Firstly, the drivers forget the table top in the van and i have to point out to them that its very unlikely I would have bought a table...without the table. And oh - did they have a time putting it together. All the sides of the marble table were marked with black tire marks as if it has been wheeled in black stain. Then, someone tried to 'buff' the marble but looks like they did so with some kind of steel brush. Scratches. Dull marks.

I asked the drivers to take back but they couldn.t.

I tried calling Atkin + Thyme about 8 times that day. No response. 14th July, no response. I'd sent several emails including the pictures and, mind you, on the 13th, the drivers were waiting to hear from A+T so they knew what to do.

Finally I get through to 1st person again, on the 15th. She advises me to check the chairs and she'll be back in touch BY END OF DAY TOMORROW (16th) with a delivery time for a new table and chairs if needed. Well, I checked the chairs, every one of them poor quality. Threads lose, poor craftmanship; genuinely suprised this left their warehouse.

Of course 1st person DOES NOT get back in touch next day so I, once again managing my own customer service, email on Friday 17th.

"I apologise for not getting back to you yesterday.
We've arranged an exchange for all the items for you. Alternatively, if you'd prefer to keep the furniture as it is, we can look at offering you a partial refund instead.
Please let us know which option you would prefer, and we'll be happy to arrange it for you."

I say - I do not want a refund, I want new products asap.
No response.

July 20th, 3rd person (whoever this person is). Says "Please note if we replace your items no further compensation will be offered. We are willing to do any of the following: Issue a partial refund of £186.57 for you to keep the existing items as is Replace the marble top and four Layla dining chairs. Collect both the table and chairs and issue a full refund"

I'd said on the 13th, 15th and 17th I do not want a refund, here they are with me having my dining area full of boxes and a table that is a mess, for a whole week and they're asking me if I want a refund AGAIN. I mean, what have they been doing for a whole week?

So again, I say no, I don't want a refund now just like I said a week ago. I chase and chase. No response on 20th or 21st. Now I get a bland email on 22nd saying they've sent the order through.

I have no idea why they didn't do this on the 13th, as I asked, now we're a week and a half later and they're now just ordering the replacement.

I'm genuinely shocked at this experience. I have a bookshelf, TV stand and coffee table from Atkin & Thyme as my go to for new furniture but this experiecne is baffling to me. The number of times I had to chase, the number of times they didn't answer the phone, the number of times they sat back and did nothing.

Since July 3rd (the original delivery day), my family have had no table or chairs to eat at. I would have expected a fast turnaround but it may have been quicker for me to return these and just buy again. Never ever will I shop from here again.

I will come back to update this when I (finally, if ever!) receive a table and chairs and IF they are the quality I expect. But as of this moment, I have low hope.

A month from when I placed the order, almost a month since delivery was scheduled and I have 4 huge boxes and an unused table in my dining area.

Update 1: 24th July still no furniture
Update 2: Aug 5th - new table delivered but even delivery driver knew was poor quality and said not to bother even bringing it in. Replacement chairs poor quality
Update 3: Aug 12th - returned table and 2 chairs replaced. Got refund, bought table from Graham & Green.

Never again