A to Z Cover Reviews 

70
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I recently traveled to Bali and unfortunately had to make two separate claims for medical treatment after the trip. I was pleasantly surprised by how smoothly everything went with the travel insurance... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Read the fine print and purchase another insurance. Total waste of time even having it (non medical related). As an example(we did not claim for cash)- £150 excess per person with a £200 cash limi... Toon meer

Beoordeeld met 4 van de 5 sterren

Spoke to a lovely lady who helped me very much about 2 weeks ago now.I would have given 5 stars but I requested a paper copy be sent to my address for upcoming cruise holiday ( as I dont have a printe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Highly Recommend. I found A to Z really easy to use and understand. The cover was explained simply so I had confidence that everything I needed was taken care off. Booked for myself, my niece and... Toon meer

Bedrijfsgegevens

  1. Reisverzekeringsmaatschappij

Geschreven door het bedrijf

Travel Insurance for your next big adventure! Get the cover you need with A to Z Cover. You can get travel cover for single trip or multiple trips. There’s also cover for family travelling plus backpacking, cruising and winter sports. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual, single trip & backpacker policies • Cover for winter sports, cruise, gadgets, golf, wedding & more A to Z Cover was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

70 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(70)

48 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great company

I recently traveled to Bali and unfortunately had to make two separate claims for medical treatment after the trip. I was pleasantly surprised by how smoothly everything went with the travel insurance company. The claims process was quick and straightforward, and I received the reimbursement promptly (minus the standard excess, which was expected). It's such a relief to know you're in good hands when things don’t go as planned. Great service and support — highly recommended!

3 maart 2025
Review zonder uitnodiging
Logo A to Z Cover

Antwoord van A to Z Cover

Hi Kamil,

Thank you for taking the time to provide us with feedback on our services. We're glad to see that you’re happy with our service, as this is what we aim to provide. We look forward to helping with your future travel needs!

Please take care and have a lovely weekend,

Thanks,

The A to Z Insurance team!

Beoordeeld met 3 van de 5 sterren

Not the greatest experience

I reached this company through a Medical Travel Insurance comparison site. It wasn't the cheapest but offered more than one type so thought I would try it. After purchase I couldn't open my attached documents as they were password protected and I didn't have a password. I emailed and got no reply. I telephoned and after listening to all the necessary info TWICE I was kept waiting for ever. I even tried the claims tel number but same result Hung up in the end. Eventually I did receive an email answer so did amend the review a little.

10 maart 2025
Review zonder uitnodiging
Logo A to Z Cover

Antwoord van A to Z Cover

We value your feedback and are sorry to hear that your experience did not meet your expectations. During peak times, our call centre aims to respond to emails within 2-3 days, although responses are typically provided on the same day. Mondays tend to be particularly busy, as our call centre is closed over the weekend, resulting in an increased volume of inquiries.

For individuals abroad facing a medical emergency, our emergency medical number is accessible 24/7. I sincerely apologise for the unsatisfactory experience you faced during this high-demand period. Our call centre statistics from the past quarter show that 77% of calls are answered within 30 seconds.

In the email confirmation, along with your policy documents, we include information regarding the password format required to access your documents. This initiative is designed to minimise the need for customers to seek assistance in opening their documents. In light of your feedback, we will ensure that this information is presented more clearly in future emails.

Once again, we apologise for any inconvenience this may have caused.

In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk

The A to Z Insurance Team.

Beoordeeld met 1 van de 5 sterren

DO NOT USE THIS COMPANY IF YOU WANT ANY CLAIM DEALT WITH QUICKLY AND EFFICIENTLY

My son took out a policy with this company for winter sports. He had a severe fall on the slopes and had to be airlifted to hospital with a broken back. He is now fit to fly but they will only allow him on a stretcher on a commercial flight. He was passed fit to fly on Friday and they have still not organised any flight or travel back. He is still in hospital in Innsbruck and looks like he will be there till the end of the week at best. They have been totally useless and obstructive arranging repatriation despite numerous phone calls. DO NOT USE THIS COMAPNY IF YOU WANT ANY SERIOUS CLAM TO BE DEALT WITH QUICKLY AND WITH COMPASSION.

11 februari 2025
Review zonder uitnodiging
Logo A to Z Cover

Antwoord van A to Z Cover

We are so sorry to hear about your son’s accident, this must be an awful time for you and your family, and this is exactly what your travel insurance is here for. Thank you for raising this to our attention.

We’ve investigated this with the team assisting you this morning. A lot has been going on behind the scenes to work through the logistics of repatriation, which is a huge operation to plan and manage, to ensure the safety and comfort your son deserves on the flight home. We apologise that the communication and compassion has fallen short of your expectation, but we promise behind the scenes the work has been going on to resolve this as quickly as possible and is continuing today.

We will strive to learn from your feedback to improve training internally to ensure better communication moving forward. We have passed your concerns on to our Customer Relations Team who have logged a formal complaint due to your expression of dissatisfaction. The customer care team will be in touch to help understand the issues to feed into improving the process in future and we wish your son a speedy recovery once home.

In the meantime, if you need anything further, please feel free to contact us on 0330 175 7858 or via travel.sales@atoz-insurance.co.uk

The A to Z Insurance Team.

Beoordeeld met 5 van de 5 sterren

I had never used this insurance company…

I had never used this insurance company before.on this holiday my son had a accident and was in hospital this company were brilliant sorted everything out quickly

14 november 2024
Review zonder uitnodiging
Logo A to Z Cover

Antwoord van A to Z Cover

Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.

Thanks
The A to Z Insurance Team!

Beoordeeld met 5 van de 5 sterren

Great Customer Service

I bought a great value annual multi-trip policy last year from AtoZ and when I started to look at options for a bigger trip this year, I visited AtoZ again. I had a few questions about cover for a longer trip and the responses I got for these questiosn were both quick and helpful. They seem to have customer service sorted as a priority.

5 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently used this company for travel…

I recently used this company for travel insurance for trip with my partner. The cover was just what we needed and most importantly very affordable. I highly recommend and wouldn’t use anyone else for future trips. Thank you!

31 oktober 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Read the fine print and purchase…

Read the fine print and purchase another insurance. Total waste of time even having it (non medical related).
As an example(we did not claim for cash)- £150 excess per person with a £200 cash limit. So if you lost all your cash you’d get £50 per person and you’d never be able to get enough information to even get near £50 payout.

Seriously, go elsewhere with your money or be a bright spark and read the T&C’s.

10 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Travel Insurance – Hassle-Free and Affordable!

I recently purchased travel insurance from AtoZInsurance.co.uk for a holiday I had booked with my friends, and I couldn’t be more satisfied with the service! The process was incredibly easy, and the policy options were both affordable and comprehensive. I appreciated the clear explanations of coverage, which made it simple to find the right plan for my trip.
Highly recommend AtoZInsurance.co.uk for anyone looking for reliable travel insurance!

2 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly Recommend

Highly Recommend.

I found A to Z really easy to use and understand. The cover was explained simply so I had confidence that everything I needed was taken care off. Booked for myself, my niece and nephew and the package offered excellent value for money. I would highly recommend using them as it was just one less thing to worry about. Understanding exactly what I was getting was much easier compared with companies I have used in the past where hidden extras seem to come as standard.

1 december 2023
Review zonder uitnodiging

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