Attractiontix Reviews 

Excellent post-sale service from Penny and Jennie. I bought tickets for Siam Park, Tenerife before Covid hit. 2 years later and a few days ago I asked if they would honour my original booking as they said they would at the time. Without any quibble they said they would send me replacement tickets which came through today. Great service and I will use this company again.

really sucks, paid and didn't get any ticket. i wanna call & cancel my booking, can't really reach the customer team via the number they provided. 03448730070

Bought tickets for Thorpe park for same day. No tickets arrived. Noone answering phones or emails. Had to pay full price at gate. Eventually got tickets 2 hours after leaving Thorpe. Company insist i booked them for 2 days later..im from Dublin and wouldn't even be in uk then. Refusing outright to issue a refund.

Honestly cannot recommend this company enough! Been dealing with Matthew who has gone above and beyond trying to get me last minute tickets for Thorpe park thursday, finished his shift yet is still working from home to try and help me get some, has rung me to let me know every step of the process and the kindest person I’ve ever dealt with, even if I don’t manage to get any tickets (through my own fault of waiting too late to book) I will never use any other company other than this one now!!

This company is fraudulently detaining our money and profiteering from the pandemic.

We purchased Disneyland Paris tickets from Attractiontix for July 2020, and like many, were forced to cancel our holiday due to the pandemic. We tried to reschedule for October, but then our flights got cancelled. On top of this, the UK Government have been advising against all but essential travel, so we have not had any option to use the tickets.

After initially refusing to refund us, after months of emailing, Attractiontix offered us 80% of our money back. We refused this, challenged their legal right to do this and asked them to point to where in their terms and conditions it said they could charge what they call an "admin fee." They were unable to answer this question. We repeatedly asked them to call us and under threat of a small claims action, eventually someone phoned us back. They offered that we could keep in credit and get our tickets for free in 2021, minus a small charge to cover any ticket price increase, likely to be a few pounds maximum. We agreed to this.

Months later, we suddenly got the 80% paid into our account. No phone call, no email, no explanation. Since then they have given us the silent treatment and have not answered our emails.

This company legally owes us over £130 and we will pursue them through whatever means available to us until the sum is returned to us. As far as I am concerned, this is simple theft. In fact it is worse than that; the company is flagrantly breaking the law to profit from the pandemic.

If anybody from Attractiontix is reading this, I would welcome a response and explanation for the terrible way in which we have been treated by your company. Until then my advice to anybody who might be considering purchasing anything from this company would be simple: don't.

They sent me a refund after 2 months. But the refund received.

Our Disney tickets were cancelled due to the pandemic and I requested a full refund along with all other attractions and travel arrangements.

Attractiontix is enforcing a cancellation charge on our tickets which was originally £400, but as a guesture of good will dropped to £250!!! If you contact Disney directly, they are reimbursing all tickets to 100% of the value, which begs the question as to why Attractiontix are still charging such a ludicrous amount!

After countless emails, also quoting their terms and conditions which clearly states they will refund in full if arrangements change and it is the providers / their fault (which in this case, Disney was closed at the time of our travel), yet they continue to reply with their cut and paste response and will not budge.

They have offered us to transfer the tickets to 2021, but that is not a possibility for us, nor is it convenient. Its one thing to rearrange a ticket for the UK and expect the customer to go, but it is another thing to expect us to hop on a plane to Florida to utilise the ticket!!!

No one was expecting this pandemic, and that is exactly why we did not take out the protection plan. We would have continued to travel in March if it wasn't for the boarders closing; our intentions were to go and have a holiday of a life time.

It seems very heartless to take money from people in these strained times, when their dream holiday has already been crushed and all other operators are adhering to their terms and conditions by refunding their loyal customers with the full amount.

Attractiontix should be ashamed of their selves for using this time as an opportunity to make money out of those who are already struggling.

Absolutely terrible service, refused me a refund on tickets I brought which couldn't be used due to coronavirus.
Now £418 down and will not be able to use the tickets I have.

Bought tickets for march couldnt go cause of covid 19 couldnt get through on the phone was fumming as I spent 800 pound I phoned them up last month they said I can use them till march next year but as I'm going in october the lady said I had to phone disneyland paris to make sure I can get in the park as the covid 19 only allows so many into the park she was a great help as I wrote a bad review before as I panicked I phoned disneyland paris and the lovely lady had to do the days separate she never rushed on the phone now it's all sorted as I was quick to judge attrationtix as I couldnt get through then emailed them no answer it's all turned out good in the end to many bad reviews on attrationtix think it's by people who panicked like myself thank you to attrationtix and the lady at disneyland paris park itself

Absolute scam of a company, refused to refund me the cost of my tickets I couldn’t use due to Coronavirus closing the park I had tickets for. Luckily for me I paid with PayPal, raised a dispute and won the case so I got it all back!

Customer service is an absolute joke.

Really unprofessional replies, poor spelling, and grammar, no hellos or thanks for your email.

Absolutely no flexibility during COVID. Booked Disney park tickets for a certain day but they refuse a refund because the tickets are valid for 6 months despite the fact my accommodation and train has been cancelled. They also refuse to change the names on the tickets so I can't even give them away to my friends.

I was told I would get back my refund in 60 days. Which still hasnt came. Also took 20% of my bill because it was part of their cancellation policy even though it's in the middle of a pandemic?
Do not book with this company you will never get a response. It took me several times to even get one email back

These are (or at least were on 9th April) the terms of cancellation with attractiontix when I made my booking:

Alterations and Cancellations by us In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for your arrangements. The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.

I have contacted attactiontix twice and had no response for over four weeks. From reading the reviews I hear people have been offered a reduced refund or opportunity to delay their visit. To me, this is a breach of their own t&cs. Because attractiontix are cancelling the booking (whether they are an agent or not, they are not fulfilling their legal role) then they must adhere to their policy.

Attractiontix are suggesting that they are doing all they can but they are not even keeping their website up to date about alternative arrangements. For instance, can someone who purchased a mini ticket visit at a magic or super magic at a later time without paying extra because it is not their mistake. This is exceptionally poor customer service and seemingly illegal to not adhere to there own polcies.

I notice from the response comments on here made by attractiontix that they keep referring to how their 20% charge is better than other organisations. This is completely irrelevant; do not use worst case examples as your benchmark. Follow your own policies.

Emailed on the 16th of May to get my covid 19 related refunds for events booked in Tenerife.

Not even a single reply

Shocking company, shocking service

I 100% DO NOT RECCOMEND this awful company.

EDIT: They have replied and below and said they have "assured" me its now been resolved. I Assure you it has NOT! Until it has I cannot recommend thus company or indeed the sister company floridatix.

Terrible customer service after they have your money. Please book direct with Disneyland for any rights regarding your tickets.

I’ve been trying to get in touch about a booking for May for Disneyland Paris. No reply a week later just feel ripped off

I purchased Universal Hollywood and Disney Land California tickets for part of my West Coast Road trip due to happen next month which as been cancelled by British Airways due to COVID 19 travel ban. Even with the global crisis going on this company have the cheek to take 20% admin fee for the refund. I have used another company for the other excursions on my planned road trip and a used a events ticket website for a pool party in Vegas and both companies have issued full refunds. DO NOT USE THIS COMPANY THEY ARE JUST RIPPING PEOPLE OFF IN THE GLOBAL CRISIS!!!!

So I purchased 3 day park tickets to take my family to disneyland paris this month I emailed asking them what my options were given the park was closed. Their response much like everyone else on this page is sorry you have till june to use them....what a total joke this companys reputation is in tatters and definitely wouldn't use or recommend them to anyone. If my tickets dont get extended or I get a full refund I fully expect to meet them face to face in county court as should everyone else here. Dont be fobbed off they are in breach of contract. They should sack their PR person this really is the worst way to manage something like this Covid isnt their fault but its their choice to do the right thing for its customers.

I purchased 4 2 day 2 park tickets for Disneyland Paris for Easter holidays. I emailed and asked for refund, and was told my tickets can be can extended for 6 months, the problem is it is very unlikely I will be able to travel then, as covid19 has no definite end date, and I haven't received refund from flights or hotel yet so do not have funds to travel anytime soon.

I asked for refund and they said they can cancel and I could claim from insurance, I think that is a joke! I emailed to say contract was with them and I want refund from them, surprisingly have not had a response!!!!

I

Absolutely spot on couldn’t be happier with service, was so easy to use and was the best price on the market by far.