ABD.co.uk Reviews 

330
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The LED bulbs work exactly as described and seem to be very well made. They are much brighter than the OEM halogen bulbs. If I don’t post an update, you can assume they’re still working.

Beoordeeld met 1 van de 5 sterren

Avoid Autobulbs Direct (ABD.co.uk) at all costs! I ordered "brand new" OSRAM bulbs, but they arrived previously opened with tampered seals. I had them installed at a certified auto center, and the p... Toon meer

Beoordeeld met 5 van de 5 sterren

I've fully kitted out two of my own cars and my best friends car from these guys and they've been brilliant. For the first time I had to claim on warranty for replacement LED's last week and I've spok... Toon meer

Beoordeeld met 5 van de 5 sterren

Been a customer for years and they are still my go to for car bulbs. Such an easy way to find out what bulbs you need by entering your reg number, so helpful. Plenty of purchase options, brands and st... Toon meer

Bedrijfsgegevens

  1. Lampenwinkel
  2. Autosloperij

Geschreven door het bedrijf

Car Lights, Car Bulbs, Headlights, Wiper Blades and Xenon Bulbs available for any manufacturer. Find yours today on Autobulbs Direct Ltd


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

330 reviews

5 sterren
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3 sterren
2 sterren
1 ster

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Heeft 72% van zijn negatieve reviews beantwoord

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3,7

Alle reviews

(330)

34 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Bad Service Bad product

Requirememt to upload documents should be part of checkout, you get an email confirming order so you thi k your good. Some time later you get an email asking for documents which you may not notice. Plates were insufficiently packaged and the adhesive fixing you pay extra for was woefully inadequate... I guess if plate falls off you buy more right... customer service was unhelpful and patronizing.

8 april 2023
Review zonder uitnodiging
Logo ABD.co.uk

Antwoord van ABD.co.uk

Hi Brett

I'm very sorry to hear you were not happy with your order. I understand there were some issues that we resolved as quickly as possible for you.

The documents are required by law by the DVLA which we have no choice but to follow. We don't have it as part of the checkout process as many customers don't have them to hand at the time they place the order. Emailing instructions on how to send the documents in your own time is something we feel is fair to all customers. We do also state the requirement for the documents on the product description itself. However we will take your feedback on board and see if we can improve this further.

The number plates are sent out in purpose made padded number plate packaging. Looking at your communication with us, I can see they did arrive with you safely and undamaged. We have been using that for years and have not once had any issues. We are not entirely sure what you are referring to with "insufficiently packed". Please feel free to contact us if there is anything specific we can work on here.

The fixing pads are again purpose made number plate fixing pads. We supply 5 strips per plate unlike most other suppliers who only supply 3 per plate. We have not had any customer issue with the use of this, but please do let us know if you experience any problems and we will of course resolve it as quickly as possible for you. We certainly wouldn't expect you to buy new plates if the fixings failed.

As always, we are here to help. If there is anything we can assist you with, please do get back in touch.

Kind regards
ABD Team

Beoordeeld met 5 van de 5 sterren

ABD is a fantastic company and I would…

ABD is a fantastic company and I would highly recommend them and have already done so to friends and family

I've had headlight bulbs from ABD in the last 4 of my cars, and I've been using ABD since 2015.

I've had headlight bulbs for a Ford Galaxy (2012), another Ford Galaxy (2012), a Seat Alhambra (2016) and a Ford Galaxy (2017).

I normally end up dealing with Kim on the phone, who is fantastic, she is super efficient, pleasant and professional .

The bulbs from ABD are of great quality and the ones I have bought have come with a reassuring 2 to 3 year guarantee and if they do go wrong, ABD replacement service is super smooth, quick and efficient.

They will even send you out a free pre-paid envelope and the return procedure is painless and I've always found it to be really quick.

Kim in particularly fantastic as I recently had to get a replacement bulb for my 2017 Ford Galaxy.

However as ABD is NOT some dodgy company on eBay, the Bulbs I bought came with a 3 year warranty.

To replace the bulb on the Galaxy is a bit of a nightmare and I normally get my mechanic to do it, but he will charge me to take it out and charge me again to replace it (which is fair enough)

However Kim came up with the idea that I could buy a replacement bulb, and then when I return the faulty bulb that they would be able to refund me the money (with free postage on both sides !)

This was a great idea and one which I would not have thought of.

It meant that I only had to pay my mechanic ONCE to take the old bulb out and replace it with a new one.

Also the second Ford Galaxy that I owned unfortunately had to have a number of replacement bulbs BUT this was down to the car itself and nothing to do with the bULBS from ABD bulbs.

As those bulbs were under a two year guarantee, ABD did not make ANY fuss or quibble about the replacement bulbs, and were super efficient in getting new ones sent to me and were amazing in just replacing them.

Pricewise, I have found ABD to be very competitive and you have the peace of mind of knowing that they are of really good quality and also come with a 2 to 3 year warranty, depending on which type of bulb you buy.

As mentioned previously, I've been using them since 2015, so for 8 years and I have been very extremely happy with the service and will continue to use them.

I would say to keep up the good work, but I think that's just the way that they are at ABD and are just very professional and super efficient !

14 maart 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered my bulbs 1 was faulty returned…

Ordered my bulbs 1 was faulty returned with no issues and a replacement was sent. Put the bulbs in the van and within a few days both bulbs went extremely dim.
I've contacted them over a wk ago with no reply. Use Amazon cheaper and more reliable lesson learned

20 maart 2023
Review zonder uitnodiging
Logo ABD.co.uk

Antwoord van ABD.co.uk

We're very sorry to hear of your issues. As we've recently discussed, we did not receive any emails or contacts from you following your initial replacement. We always respond to every customer service enquiry and hopefully our recent discussions have reassured you that we are not that type of company. Customer service is of the upmost importance to us.

As discussed, we will take the bulbs back for testing (at no cost to you) and see if there is an underlying issue there. We can replace/exchange/refund as necessary to get the best solution for you.

Thank you for your kind understanding and we hope to resolve this once and for all very soon :-)

Kind regards
ABD Team

Beoordeeld met 5 van de 5 sterren

Great selection of products at very…

Great selection of products at very good prices. Delivery company lost the pack (shocker!), and these guys got straight on it. All sorted in a couple of days.

Great communication from the team. Have used this company several times now.

16 december 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DONT BE SCAMMED! Order from Amazon - cheaper, quicker, no lies about price promise crap!

I ordered a pair of bulbs for my car in Dec 2022. Because i had not ordered for a while, i forgot to change my address. So, the order was sent to my old address (which we sold). I went their and was told he has refused it, photo or no photo! The Yodel delivery claimed 'delivered' with a photo. So, someone is lying. ABD claim they raised a ticket with Yodel, a lie, as i have no proof. Text on an email to me is NO PROOF OF ANYTHING! They dont have quality anything - zero customer service riddled with lies, extortionate prices compared to Amazon. everyone I meet I will tell them to go to Amazon always, cheaper, quicker, free deliver! Why get screwed ABD lies.

29 december 2022
Review zonder uitnodiging
Logo ABD.co.uk

Antwoord van ABD.co.uk

Unfortunately this review is reflective of the level of communication we received from this customer from the word go. Abusive, rude and unwilling to listen to anything we have said.

This customer put the wrong address on their order. The order was sent to the address he put on and there is photo and GPS proof of the order being delivered to that address.

The order was not refused delivery which has been confirmed by the courier and the evidence provided. Therefore the order has been successfully shipped and delivered to the address provided.

It's disappointing that the customer feels abusing us and leaving a 1 star review is a fair response to his own error of putting the wrong address on the order.

Beoordeeld met 1 van de 5 sterren

Absolute nightmare

Absolute nightmare, ordered two sets of bults H4 & H7, Jiffy bag arrived crushed and broken. Opened the H4 and parcel tape had been put across plastic container to prevent them falling out in transit, however due to the state of the jiffy bag, the tape had ripped and one bulb had fallen out into jiffy bag. The H7 were worse, the plastic container was shattered and one of the stem of the bulb snapped, contacted seller and they advised I had bought "opened" H7, I was not aware of this, but even opened you do not expect the container shattered and bulb broken, there had been no effort to protect the bulbs such as bubble wrap and the only protection was the cases they were in and the jiffy bag they were "chucked" in, which was as thin as four sheets of paper.
What a nightmare as sent them photos of damaged packaging and plastic cases then they wanted pictures of bulbs, it was quicker and surprisingly cheaper and easier to get them locally.
Thank you for your reply, had it been possible I would have put pictures of the "THIN" jiffy bag and the case you say that is classed as "opened" that was in seven pieces when it arrived, Rather than sending further messages back and forth and more pictures I would rather let you keep the money and I got them locally and quickly, it is my licence that would get points, when my lights are not working, whilst you messaged back and forth and requested more pictures. As I said cheaper and quicker locally and easier to take back when "BROKEN"

24 december 2022
Review zonder uitnodiging
Logo ABD.co.uk

Antwoord van ABD.co.uk

EDIT: Taking and emailing a photo of a bulb can be done in a matter of minutes, once the photo is received, we can dispatch replacements out that same day. I'm sorry if you feel this is too much time to resolve the issue.

You can't get points on a license if your bulb is out, they would just ask you to get it fixed.

We really are here to help and will always resolve any issues ... if allowed to do so ;-)

***********

I'm sorry to hear you are not happy with your purchase. The product you purchased was significantly reduced in price due to it being opened/damaged packaging (as stated on the website at time of order).

The order is sent in a bubble lined padded jiffy bag, not "as thin as four sheets of paper".

The images you sent of the packaging showed exactly what the packaging looked like when it left us (cracked, not shattered!). This is why we asked for images of the broken bulb as you had not provided this.

With image confirmation of the broken bulb, we of course could simply send you replacements. It is certainly never our policy to leave you with broken products.

Unfortunately for some reason, despite sending photos of the packaging, you have decided not to send photos of the bulbs themselves. Therefore as the images you sent just show the product as described on the website and as left us here, we cannot issue any replacements.

We're still of course here and happy to help resolve the issue.

Beoordeeld met 5 van de 5 sterren

H7 Twenty20 Daylight +200% 12V 55W 477…

H7 Twenty20 Daylight +200% 12V 55W 477 Halogen Bulbs for Audi A4 2012 reg. First impressions dipped lights look brighter although haven’t been on dark enough road to verify any real improvement.Comminicstion delivery and packaging excellent - cost seems reasonable.Quick update - light pattern is fine and I would say improvement is significant over old bulbs and does make night driving less stressful. Overall happy with the new bulbs.

11 november 2022
Review zonder uitnodiging

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