Autoglass Ireland Reviews 64

I had the misfortune of getting a cracked windscreen yesterday, I have windscreen cover so my insurance company AXA sent the details to Autoglass and told me I would get a call within 3hrs. I did get a prompt call but all the advise did was demand payment of my 25€ excess. Having made payment yesterday I have heard nothing. I have no idea when the screen will be repaired, this is disgusting customer service.

I’m very happy with autoglass they were fast friendly and did a great job 👍

Augoglass Longford replaced my front windscreen yesterday at 7am. I was extremely pleased with the service. Just took an hour. Everything was put back on the new windscreen exactly as they were on the old one e.g service sticker, sat nav holder and a new disc holder left on the passenger seat. Staff were pleasant. Would highly recommend.

The booking system was good which is why I'm not leaving one star.
I booked Autoglass to replace a smashed rear windscreen on my elderly parents car.
They left glass everywhere leaving the back of the car and the boot unusable.
I complained,asking them to finish the job and included photos of the many tiny shards of glass, and just got the response that they do their best to clean up the glass as a "courtesy".
Buyer beware.

Waited over 1 hour and 50 minutes on the phone last night for someone to confirm a price they quoted.

That wait time is a joke.

I would write more but I'm still waiting on the phone.

Finally got a call back this morning regarding the quote but had to request a call back.

Don't wait over 2 hours on the phone like I did , request a call back by pressing 1

Easy booking system . Polite customer service when I realised I had a problem with the appointment I had booked. No hassle in changing original appointment. Very accommodating and friendly team.. Windscreen replaced took about 2 hours. So near the Square Tallaght so easy to go shop or grab a coffee.

I found Autoglass Cork excellent and they went out of their way to help me with an issue with the internal mirror

Can't say enough praise for Autoglas Sligo - sorted out the windscreen and did a great job. All seamless from excellent website interface to messaging along the way. Very happy with the service - will use again

This company is a joke. We are waiting for someone get back to us to schedule an appointment now for 3 weeks. When followed up we are told everytime someone will call back straight away and they never do

Thank you Autoglass Longford for the quick and perfectly done your work. No hassle! No talks, no questions, no paperwork. Keys handled over -keys handled back. One an hour walking around for shopping and that's it

Very quick and nice employees

I had an appointment for 1pm for a windscreen replacement due to a large crack in it. I arrived at exactly 1 pm to be told that there is 2 cars ahead of me for the technician and it will be 5pm before my car will be ready. I then proceeded to be told it is a first come service, so after all that I am not sure what sort of buisness they are running. I would look at you insurance and choose an alternative company

Excellent service got a windshield replacement the guy that done it was an absolute gent and got it done in 30 mins highly recommended

Auto glass in navan,excellent service ,had two cars broken into on a tueaday night and by friday both glasses had been sorted .great service and fast turn around and the two lads are great I woukd highly recommend .

I recently contacted Autoglass because I have a stone chip on my windscreen,the website says "we will updateallways try to repair a windscreen before we replac it" but when I booked my car into Autoglass in Castlebar, co mayo, they told me, "that we only replace the windscreen because it doesn't pay us to repair them so who Is miss leading the customer?update, a very nice man from autoglass called Kevin has resolved my problem, and my windscreen will be replaced after I took his very professional advice, I have given him 5 star's, well done Kevin, u are the top man.

Very bad communication, staff are rude and not helpful

Online application form ✅
Waiting for someone to contact me ❌
Ringing to remind them about my claim🔅
Arranging availability in my area 🔅
Appointment time and place ✅
Fitter(Paul) was a gentleman and very courteous & friendly ✅

Very disappointing experience.

I booked a windscreen replacement with Autoglass in December 2025, and over the course of almost a month my appointment was repeatedly rescheduled. I was given a variety of reasons including being too busy, system errors where my booking supposedly didn’t exist, and last-minute cancellations on the day of the appointment.

On one occasion no technician arrived at all. On another, I was informed shortly before 9am that no technician was available. The next available date offered was almost four weeks after the original booking, which is completely unacceptable for a straightforward windscreen replacement.

Communication was poor, scheduling was unreliable, and I had no confidence that the appointment would ever take place. I eventually cancelled the claim and moved to another provider, who handled everything quickly and professionally.

Based on my experience, I would not recommend Autoglass.

Very accommodating,very pleasant staff and very efficient.overall very good and would recommend autoglass to everyone.

Had two technicians from Longford come out to replace my windscreen only to find that my headliner was falling down which it wasn’t before although they said it was. I asked for a before photo to prove it but was never given one and was told to ‘fix it myself’ I am disgusted with this behaviour.