Avant Homes Reviews 

Ongoing water issues at Craigowl in Dundee. We have been plagued by poor water pressure, or the water going off entirely.

We’ve had another near 24 hours of little water coming out the taps and now no hot water.

Called customer service and there doesn’t seem to be any rush on this at all.

A new water pump was fitted on the estate last week ( no information provided that this work was taking place beforehand) and five days later the water pressure / supply is worse.

we contacted paul and he encouraged us to come down and have a chat, wow so glad we did. Paul at brompton mews was absolutely incredible, talked us through everything we needed to know and next steps in our house buying process. Was very comforting and will definitely be going back to him.

Paul at Brompton Mews was absolutely amazing we can’t fault him at all, so knowledgeable really put our minds at ease with the whole house buying process. Any questions we had he went through thoroughly. Absolutely credit to Avant Homes.

We bought our home on Trinity Fields for £329,995, and unfortunately our experience with Avant Homes has been nothing but frustrating from start to finish.
Before we reserved the property, we were told we couldn't view the house, so we were effectively committing nearly £330,000 without seeing what we were buying. We asked for photos of the garden because we had no idea of its size, and the pictures looked fine. It wasn't until we moved in that we discovered there was a manhole cover right in the middle of the garden. Conveniently, this had been covered with mud in the photos they sent us, so it wasn't visible at all.
We also specifically asked about the garden because we wanted as flat a plot as possible. We were told ours was one of the flattest plots on the entire development, with a gradient of 0.06. That was one of the reasons we chose this plot.
After moving in, it became obvious that this simply wasn't true. The garden slopes significantly. We contacted Avant Homes, who sent their groundworks team out to inspect it. They agreed that the garden wasn't level and explained that it could never be level as built because the garage sits lower than the garden. They told us we would need a retaining wall and approximately 15–20 tonnes of topsoil to make it level, and they said they would send a quotation to Avant Homes.
We weren't even expecting them to pay for everything. We would have been happy with a contribution towards the cost and we'd have arranged the work ourselves, which would almost certainly have been cheaper for them.
Instead, they came back and flatly refused to help, telling us that if we weren't happy we should submit a formal complaint. We did exactly that, only to receive another response saying they wouldn't be doing anything and that our only option was to take the matter to the Ombudsman.
Then, just a few days after closing the complaint, the groundworkers unexpectedly knocked on our door. They told us Avant had instructed them that morning to come back out and reassess the garden. Naturally, we thought Avant had reconsidered. Once again, they confirmed that we'd need 15–20 tonnes of topsoil (we've since paid to install the retaining wall ourselves) and told us to follow up in a few days regarding the quote.
When we did, we were told: "That was a mistake, they attended in error. As advised by myself and my manager, we would not be looking at actioning this further."
That response perfectly sums up our experience with Avant Homes.
The customer service has been appalling. Once they've got your money, don't expect any meaningful support. The only time they seem interested in contacting you is when they want you to complete a glowing NHBC customer satisfaction survey.
As if that wasn't enough, we've also had ongoing issues with our front door. We moved in in November and have already had three different door keys, all because they lost our spare key. Even now, the current key regularly gets stuck in the lock.
We also chose not to have Avant lay the turf because we'd heard from other homeowners that it often doesn't last beyond the first year. Looking back, that was probably one of the best decisions we made.
We weren't asking for the world. We simply wanted Avant Homes to stand by what we were told when we bought the property and help rectify an issue that arose because the plot was misrepresented. Instead, we've been passed from person to person, given false hope, and ultimately told they won't help.
For anyone considering buying from Avant Homes, I'd strongly recommend doing your research, asking for absolutely everything in writing, and not taking sales promises at face value. Based on our experience, once the sale is complete, customer care becomes virtually non-existent.

We bought our new home at Darach Fields 4 months ago and despite some issues during the sales process. Since moving in the site managers have been great at sorting issues. Andrew has been very helpful with our snagging issues and checks in regularly to ensure everything is on track. He is providing a great service to us which we are very grateful for.

Been a first time buyer our avant sales adviser paul has made us feel confident and happy with our experience from start to finish everything was explained perfectly and easy to understand.I was informed if there was any problems or changes that needed to be made to our home I was always made very welcoming in the office. We have now moved into our house and the support from paul still continues huge thanks.i would also say a big thankyou to the builders who have gone above and beyond helping me with jobs that have needed to be done after completion.i would highly recommend Avant homes

Abi, who was in the sales office was very professional, very knowledgeable and answered all the questions we had to date. She was very friendly and took our details with a promise to keep in touch as soon as the property we want to view becomes available.

Andy was very helpful today and went the extra mile! Great friendly guy!

Thistle meadows

Ruby & Louise from Seely fields and earls park sales advisors were both really efficient. Avant homes procedure also good however ended up not buying the property due to other reasons.

Keiran at Avant Homes, Hacket Grange, provided an exceptional level of service throughout our home buying journey.

Their knowledge, clear communication, and responsiveness made the entire process transparent and reassuring. As first time buyers, we particularly valued how informative and supportive they was at every stage.

Keiran also demonstrated real commitment by making additional efforts to improve the overall deal for us, which was very much appreciated.

We had a really positive experience and would highly recommend both Keiran and Avant Homes. Thank you for your great work and hopefully we’ll cross paths again in the future.

What a great team Mel and Rhianna are they were extremely friendly relaxed took the time to explain how it all worked , offered a part exchange- cut out the chain
Absolutely effortless the whole process
Can’t thank them and Avant enough
Role on completion

Excellent service

The sale advisor ''Katie'' took her time to explain the layout of the property we are purchasing, both internal and the external fixtures, this was a great opportunity to familiarise ourselves with the environment, she did highlight what to expect as in the time range by which the new built property will come to completion, and the legal aspect of exchanging the contract.
What an amazing chat.

After several construction delays, we were finally able to move into our family home. However, less than three weeks later, we experienced a serious escape of water. On returning home, we found water running down the stairs and through the ceilings, causing significant damage throughout the property. The downstairs flooring and upstairs carpets were ruined, along with our 11-month-old son’s bedroom and furniture.
As a result, we were left without a home. Although Avant arranged alternative accommodation for us in an Airbnb, we repeatedly had to chase for payment to ensure our booking was not cancelled, which added unnecessary stress and uncertainty about where we would stay.
Thirty-six days after the incident, we were able to move back into the property. Even at that stage, the home had not been fully repaired and a number of snagging issues remained outstanding. We chose to return so that we could celebrate our son’s first birthday and Christmas in our own home.
From January to the present day (10 July 2026), the repairs still have not been fully completed. In addition, we continue to have unresolved snagging issues that were identified prior to completion in September 2025.
We escalated our concerns to the Regional Director West Midlands , in the hope that this would lead to accountability and progress. Unfortunately, we were met with further empty promises, which reflected our wider experience with the West Midlands team.
We have only ever wanted our home to be restored to the standard it was in when we first moved in. I work in customer care myself and have remained understanding throughout this process, but that goodwill has not been reciprocated. There has been a significant lack of any goodwill gestures throughout this ordeal. The level of stress this situation has caused our family has been unacceptable, and we have not experienced the level of support or commitment we would reasonably expect from Avant. I would never buy an Avant Homes house ever again based on this experience.
What should have been one of the happiest periods for our family has instead been overshadowed by stress, uncertainty, and an ongoing effort to have our home completed to the standard originally promised.

15/07/2026- zero communication after providing details requested.

11/08/2026 - still very limited communication and empty promises

Andrew, the Site Manager at Avant Homes Darrach Fields, is a genuinely kind and helpful person. He is always available to listen, resolve issues, and support homeowners whenever they need assistance.

When we first moved into our home, we experienced several issues, but Andrew worked hard to get everything sorted and made sure we felt comfortable throughout the process. If it hadn't been for Andrew, we would probably still be dealing with many of those problems today.

A huge thank you to Andrew for his dedication, professionalism, and willingness to help at all times. He truly goes above and beyond for homeowners, and we really appreciate everything he has done for us.

Moved in Hackett Grange this June! Kieran was super helpful in getting the move pushed through and giving weekly update on the process!!!

We’ve had a great experience so far at Darach Fields (in our new home five weeks). All the Avant staff have been really helpful. In particular our Site Manager, Andrew has been amazing - so friendly and no job is to big an ask! Hugely appreciate all his help.

Marked down one star as we had a fairly big water leak through our fire alarm on our fourth day in the house which wasn’t ideal. Avant out of hours were super quick to send a plumber to assess within a couple of hours and then site staff came a made good any damage the following day. Really appreciate the quick response so would have been 5 stars if we hadn’t had that issue.

Otherwise we’re so impressed with the quality and build of our new house! Thank you so much Avant!

We can’t thank Janice and Caroline based in the current Dundee site enough for all their help and support these past few months. They’ve went out their way to make things as easy as possible for me and my mother and we are beyond grateful. The company as a whole appear to have a very family-focused ethos and adjust their business style to fit the needs of each customer. Very appreciative- we are so happy in our new home :)

Thank you to Rhiann at the Acklam Site, who was so helpful, knowledgeable and friendly to us today, when we visited to view the show house and to find out information on the site and available properties - nothing was too much trouble 😊

Our experience with Avant Homes has been incredibly disappointing from the moment I collected the keys on 26th June at Odette Point.

Buying a new home should be an exciting experience, but instead it has been stressful, exhausting and completely overshadowed by issues that should never have existed on a brand-new property.

When we completed, the house was not in a satisfactory condition. There were numerous defects and safety concerns, including protruding nails from the flooring, screws sticking out of external grates, a broke front door and back gate that would not lock, missing items, damaged finishes, incorrectly installed tiles, missing shower components, poor workmanship throughout and even rubbish left in drawers, chewing gum in the sink and an upstairs toilet that someone had left human feces in. We also discovered that the drainage channel at the threshold was only cosmetic rather than functional.

To make matters worse, work still had to continue after legal completion, meaning we have not yet been able to move into the property. I have three young children, aged 2, 4 and 7, and I work remotely, so the disruption to our family life was significant. What should have been a fresh start has become weeks of appointments, tradespeople, chasing updates and rearranging our lives.

One of my biggest concerns has been the rear garden. I paid extra for this plot but i was disappointed to discover just how steep it is. Avant's response was that I should have understood the gradients before purchasing. However, they themselves later had to install four to five additional steps at the front of the property because of the steepness of the plot. If experienced builders could not fully anticipate the finished gradients, it seems unreasonable to expect purchasers to do so. We were only told of this change days before we were due to complete, so had no option but to accept it.

Communication has also been frustrating. While individual members of staff have been polite and have worked hard to resolve defects, we have often felt that our concerns have been minimised rather than genuinely understood. We appreciate the efforts of the site team to rectify issues, but many of these problems should never have reached completion in the first place.

We understand that new-build homes may have minor snagging items. What we experienced went far beyond normal snagging and fell well below the standard we expected when purchasing a brand-new home.

A home is one of the biggest purchases a family will ever make, and we expected far better quality control, preparation before handover and customer care from Avant Homes. I have raised a complaint with Avant and they have proposed an insulting ‘£300 as a gesture of goodwill’. I will be taking my complaint to the Ombudsman, as they need to be held accountable, for making one of the biggest moments in your life an absolute nightmare.