Aveneusa Reviews 5

Very inefficient customer service! Emailed before the order was shipped on the 14th and they still sent it off on the 16th... Also, trying to cancel my subscriptions and the website is not working ... even though everything else works... Will have to call I assume and am dreading it, unfortunately.

Shipping and delivery time took more than 14 business days. The company's warehouse is located in New Jersey, and the order was shipped to Virginia. When I called customer service they said there was nothing they could do, even one of the customer service person told me to call UPS and rush my order. Really? Guys, did I order from UPS or your website? Their website says "shipped within 1 – 2 business days", "delivered within 3-5 business days from the order’s ship date", "delivery to some locations in Alaska and Hawaii may take up to 14 business days".
The company does not fulfill its requirements and does not care about its customers.
I'm very sorry, but I won't buy Avene again, the experience is worse. I'll buy another brand.

I ordered four products from Avene USA. When the package arrived, there was one product. It has now been two weeks and I have not received the other three products.

I have reached out to Avene via email and on the website without any response from the company.

The product may be amazing but it doesn’t do any good if you don’t receive it.

Spent 30 min of my life jumping thru hoops. Website clearly states 15% off for signing up for sms but then gives only 10%. Waisted another 5 min with “Chat” who told me to call customer service. Waisted another 6 min on hold and was auto told no one to talk with and goodbye.
Goodbye to you Avene! Beware the bait and switch!

I have ordered two creams, and they arrived frozen due to low temperate during a winter storm week. Avene used UPS Surepost as its delivery method. When UPS arrived in my town, it will transfer the package to USPS, and USPS will make the final delivery the next day. I guess the package was placing outside somewhere before USPS accepted it in the early morning. USPS delivered my package without knocking on the door, ringing my bell, or updating their tracking status. I don't know how long did the package wait outside, but the products were frozen. I placed the products in warm water for a while. Once I open the product and squeezed it, the cream burst out. Thus, I contacted Avene's customer service for a refund. The lady was not friendly and said I needed to provide evidence to PROVE that the cream content was separated and frozen before arranging any refund. Otherwise, I could return, but I need to follow avene.com's return policy, which states that the product has to be unopened and able to resell. At the same time, I need to ship the package back myself (they don't offer free returns). The lady also noted that Avene ships 100k packages countrywide per day, and my situation was not likely. I interpret this sentence as accusing me of lying. I did not take pictures when the product was in the frozen stage, and the cream was not separated after it was defrosted. However, I am super unsatisfied with my purchase and their customer service. I do not believe that it is my fault that the winter storm arrived during the shipping period, and I do not believe that it is my fault Avene choose to partner with UPS and USPS for an extra delivery day. what the service lady suggested contains elements of racism against minorities, accusing me of lying based on my last name. Otherwise, once you paid your money, Avene simply does not care.