I experienced a minor issue with my order, which the team resolved very quickly. I was thoroughly impressed by the responsiveness of the customer service team. The item is perfect, and delivery was ne... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very personal service from start to end - frequent communication by email and phone. My expectations were well managed with regards to delivery times throughout. Delivery costs were much cheaper than... Toon meer
Great customer service from start to finish. Holly contacted me shortly after I placed my order to let me know there would be a delay and immediately looked into alternative options that might be... Toon meer
Bedrijf heeft geantwoord
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contactgegevens
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Verenigd Koninkrijk
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Uitstekend
496 reviews
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The sales team went out of their way
The sales team went out of their way to dispatch the monitor I urgently needed, and it was delivered the next day. Thank you!
1 oktober 2026
Review zonder uitnodiging
Very personal service from start to end…
Very personal service from start to end - frequent communication by email and phone. My expectations were well managed with regards to delivery times throughout. Delivery costs were much cheaper than elsewhere too 👌. Highly recommend
19 september 2026
Review zonder uitnodiging
Nice and quick delivery
Nice and quick delivery. Easy service
16 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon IT Support Ash Manor School
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was generally positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I WOULD SHOP HERE AGAIN!
I experienced a minor issue with my order, which the team resolved very quickly. I was thoroughly impressed by the responsiveness of the customer service team. The item is perfect, and delivery was next day. I would highly recommend this service and will certainly use it again.
29 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Raymond,
Many thanks for taking the time to leave us a five-star review on Trustpilot.
We’re pleased to hear that you had a positive experience with us despite the minor issues with your order. We really appreciate your feedback as we continue working to provide excellent service to every customer.
Your kind words mean a great deal to our team, who take pride in supporting our customers throughout their experience with AV Parts Master.
We look forward to serving you again.
Kind regards,
The AV Parts Master Team
Great customer service from start to…
Great customer service from start to finish. Holly contacted me shortly after I placed my order to let me know there would be a delay and immediately looked into alternative options that might be available sooner.
They also refunded my next-day delivery charge without any hassle, and the communication throughout has been excellent. It’s been really refreshing to receive such proactive and helpful customer service.
I’d definitely recommend them and wouldn’t hesitate to order from them again.
18 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great experience from start to finish
Great experience from start to finish, Easy to order with detailed product descriptions online, follow up email and call to say order received and dispatched and speedy delivery! Great service.
11 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Holly was very helpful
Holly was very helpful. Item was originally out of stock but was sent an equivalent. All sorted out very quickly and professinally
18 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon PJ Johnson Timber
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Jess was extremely helpful
Jess was extremely helpful. She reached out and was very personable when she helped me with my order.
17 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Samuel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Cat 5 lead
Did not have part in stock and suggested an alternative part which I was very pleased with was same price but better quality very pleased with service and quick delivery would buy again
14 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon David
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would definitely recommend
Great customer service and communication. Ordered with no issues and received a follow up to check everything was working fine. Would recommend!
7 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Joel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Got exactly what I ordered
Got exactly what I ordered. Arrived quickly. Reasonable price.
24 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Jim
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Create customer service
Create customer service. Would definitely use again in the future.
4 september 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Dave Neaves
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service
Excellent customer service. I would definitely buy from this supplier in the future.
12 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Jeff
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great selection of products at…
Great selection of products at competitive prices. Speedy delivery and communication gives a great sense of support however this was not required this time. Will certainly use again
5 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Craig Westwood
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and price for PTZ camera
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask whether all is OK - not something you'd get from some very large companies I can think of! I don't expect to be in the market for anything similar in the near future, but if so would happily shop here again.
7 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Good experience buying monitor online
Had monitor I wanted and at good price. Ordering was easy. Delivery was quick and I was kept informed along the way.
6 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Colin T
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Good pricing and quick delivery
Good pricing and quick delivery with regular updates
7 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Nicholas Browning
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service from AV Parts Master
Excellent service from AV Parts Master! Great prices, quick delivery, and the part arrived exactly as described. Very helpful and professional throughout the whole process. I’d definitely recommend AV Parts Master and will happily use them again.
28 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Afternoon Liv Bowles
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I am extremely disappointed with both…
I am extremely disappointed with both the delivery service and the customer support I received.
I specifically ordered a ViewSonic projector on Tuesday because the company's website clearly advertised a guaranteed next working day delivery, meaning I expected to receive the item on Wednesday. This delivery promise was the main reason I chose to purchase from them.
After placing my order, I was informed that delivery would be delayed until Thursday or Friday. When Thursday arrived, I received another update advising that delivery had been pushed back yet again, this time until Monday the following week.
What makes this particularly frustrating is that I explained to customer service that I urgently needed the projector for a large event we were hosting over the weekend, with an audience of approximately 700 people. The projector was a critical piece of equipment for the event, and the delivery guarantee was the deciding factor in my purchase.
Unfortunately, rather than taking ownership of the issue or offering any practical solution, the company simply blamed Royal Mail for the delay. No alternative options, compensation, or genuine attempt to help were offered despite the significant inconvenience caused.
As a result, we were forced to urgently source another projector at short notice to ensure the event could go ahead. This created unnecessary stress, additional work, and considerable inconvenience.
I understand that delivery delays can happen, but if a company advertises a guaranteed delivery service, customers should be able to rely on it. More importantly, when things go wrong, customer service should be willing to help rather than passing the blame elsewhere.
Based on this experience, I cannot recommend this company and would be hesitant to purchase from them again.
4 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning John
We’re sorry your projector did not arrive when expected, particularly given its importance to your weekend event. We appreciate the stress and inconvenience of having to source an alternative at short notice.
We understand that the delivery information on our website influenced your decision to order. While courier delays can occur outside our direct control, we recognise our responsibility to provide clear updates and support throughout the delivery process.
Our intention in explaining the courier delay was to keep you informed, rather than to pass responsibility elsewhere. However, we’re sorry that the updates and assistance provided did not give you the reassurance or practical help you needed.
We take your comments seriously and will use this feedback to review how we communicate delivery expectations and handle urgent delivery concerns.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
Home cinema in garden chalet shed
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite.
Knowing my budget he advised what was available for the money, without up selling me something I did not require. I ordered directly from him . Within a few minutes I had an email confirming the order. He also sent me the technical specification's and instructions for both products in another email. It was a pleasure to deal with a company that has employed staff that care and knows their products well.
21 augustus 2026
Review zonder uitnodiging
Antwoord van AV Parts Master
Morning Stephen Curnow
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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