It was seamless. Backstage has been an excellent source of gigs for me. Casting is casting, so you win some and you lose some, but when it fits it works! The payment process is simple. You have to be... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I did not get paid, Backstage got paid and is holding my money for two days. Production paid Backstage yesterday, but Backstage tells me the money will not be available until tomorrow. So I’m not sure... Toon meer
Bedrijf heeft geantwoord
If I could put no stars I would. They took money from my account for an entire year despite my contacting to say I didn’t want a subscription with them after a free trial. I didn’t use their services... Toon meer
Bedrijf heeft geantwoord
Very poor service for the amount they are asking p/an. The recent `merger` with Mandy/ Star Now has done no-one any favours. The `jobs` advertised tend to be very low paid: student films; music videos... Toon meer
Bedrijfsgegevens
Info over Backstage
Geschreven door het bedrijf
Backstage is a job platform for actors, models, voice artists, and content creators. It's more than gigs—it's your path to a thriving career. Find jobs, get expert guidance, and access the tools you need to succeed!
Backstage was founded 1960 as a weekly trade newspaper for actors; since 2011, Backstage has been a digital career platform and two-sided marketplace that retains its focus on award-winning editorial news, educational content, and interviews from industry experts.
Backstage Empowers Talent
Backstage hosts tens of thousands of verified opportunities annually, spanning film, television, theater, commercials, modeling, voiceover, and UGC. As a hub for the growing creator economy, Backstage is committed to connecting content creators with brands and production opportunities. Users can use the platform to help manage their professional identity, showcase their reels, and apply to projects with confidence.
Backstage is a Gateway for Casting and Recruitment
For directors, producers, and brands, Backstage offers a best-in-class casting suite. Our employer tools allow creators to source high-quality talent quickly and efficiently. By maintaining a vibrant community of diverse professionals, Backstage can help every project find the right talent.
Backstage Offers Expert Insights and Educational Content
Backstage’s commitment to industry education is showcased through its editorial content, which includes deep-dive interviews with A-list actors, instructional guides from industry experts, and the latest news on casting trends.
Backstage does more than help you find work—Backstage can help you build a career. Whether you want to land one of the tens of thousands of creative jobs posted on our platform each year, or you want access to an exceptional talent pool to cast your project, Backstage is here to bring your vision to life.
Contactgegevens
Verenigde Staten
- customers@backstage.com
- www.backstage.com
Join Backstage today, get a job tomorrow
2,1
Slecht
94 reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Payment goes smoothly to me
Payment goes smoothly to me. It has small charges for using platform how I understand
9 april 2026
Antwoord van Backstage
Hi Diana, we're glad to hear the payment process was smooth! If you have any questions, please feel free to email our support team at customers@backstage.com at any time.
Antwoord van Backstage
Hi Nani, thank you for taking the time to leave us this kind review! Please don't hesitate to reach out to our support team if you have any questions.
It was seamless!
It was seamless. Backstage has been an excellent source of gigs for me. Casting is casting, so you win some and you lose some, but when it fits it works! The payment process is simple. You have to be ready for impromptu opportunities, but it has been a great experience, working with and meeting great people, and getting paid for it! Backstage works.
8 april 2026
Antwoord van Backstage
Hi Derick! We're thrilled to hear you've had success booking jobs and accepting payments through Backstage. We're always open to any feedback about how to improve our service. Thank you for taking the time to leave us this kind review!
I did not get paid
I did not get paid, Backstage got paid and is holding my money for two days. Production paid Backstage yesterday, but Backstage tells me the money will not be available until tomorrow. So I’m not sure who got told I got paid, because I just checked, and I have not gotten paid.
7 april 2026
Antwoord van Backstage
Hi there, please note that it takes approximately 7 days for the payment to be processed and appear in your account after you accept a payment. Please contact our support team directly at customers@backstage.com if you are still not seeing the payment in your account after a week has passed.
If I could put no stars I would
If I could put no stars I would. They took money from my account for an entire year despite my contacting to say I didn’t want a subscription with them after a free trial. I didn’t use their services as I didn’t know the subscription had continued after no notifications or emails what so ever I did not know it would continue to take money from my account, they refused to cancel it despite my saying I couldn’t find the button to end the subscription on the website and I lost money for an entire year. They refused to refund me for this membership I did not use. They are fraudulent and they are theives - any decent company would just cancel the subscription and refund you the month you didn’t know you had it,
6 mei 2025
Review zonder uitnodiging
Antwoord van Backstage
Hello,
As we discussed privately via email regarding your 2024 Trustpilot review, unfortunately, you are not eligible for a refund.
You purchased a monthly subscription in November 2023 and did not self-cancel or contact our support team until 4 months after your subscription renewed in February 2024. Monthly subscriptions are nonrefundable per our Terms of Service. As we discussed privately, you agreed to these Terms of Service when you initially subscribed. We also sent you an email shortly after you subscribed, which detailed which type of subscription you purchased, along with information about your next renewal date and the amount you would be billed, and detailed instructions on how to cancel if you do not wish to continue using your subscription. You were not billed for an entire year, and you did not purchase a free trial.
While we understand it is frustrating when you are denied a refund after forgetting to cancel a subscription service, it is also not fair to inaccurately represent your experience with our service as retaliation. All customers have the option to self-cancel via their Account Settings at any time during their subscription period, and if you are experiencing a technical glitch attempting to cancel, you are able to contact our support team for direct assistance.
Unfortunately, our decision is final. We wish you the best of luck with your acting career and hope this clarifies any remaining confusion regarding our decision.
Still waiting for customer service to get in touch
Still waiting for customer service to get back to me after 4 days trying to get in contact with them. No phone numbers or emails available hence can't reach out directly. I want to cancel my annual subscription within the 30 day period and no one is helping me out.
2 maart 2026
Review zonder uitnodiging
Antwoord van Backstage
Hi there, we're sorry to hear that you were having trouble reaching our support team. Earlier this month, we had a much higher volume of emails than usual, which unfortunately also impacted our ability to respond to emails in a timely manner.
Were you able to get in touch with a representative? If not, please try emailing us again at customers@backstage.com with the subject line "Trustpilot Review". I'd be happy to personally investigate this matter for you.
Costumer service is non existing
Costumer service is non existing. They say i will talk to an ai service, then the ai service tells me someboy will answer. And then nothing happens, when i ask for an email or phone number, there is no answer. It is a scam.
3 maart 2026
Review zonder uitnodiging
Antwoord van Backstage
Hi Pedro, we're sorry to hear that you had a dissatisfactory experience with our Customer Support Team. Earlier this month, we had a much higher volume of emails than usual, which unfortunately also impacted our ability to respond to emails in a timely manner. I see that one of our representatives processed your refund and resolved this matter for you. We apologize again for the delay in our response and hope you don't hesitate to reach out to our support team in the future!
Banned from posting a job and got our…
Banned from posting a job and got our account closed without any explanation. Was looking to cast a host for our commercial, followed all the rules and paid for the listing. They took our money and stopped replying. Very sketchy company, will not be returning.
26 februari 2026
Review zonder uitnodiging
Scam website
Scam website, doesn't notify you when charging and then charged me for an annual membership and now is completely airing. I've been trying desperately to get in touch with CS because it's money I do not have, and they are not responding.
10 februari 2026
Review zonder uitnodiging
Antwoord van Backstage
Hi there. We send renewal reminders for all of our long term subscriptions. It sounds like you are stating you are an annual subscriber, but did not receive your renewal reminder email. We're sorry to hear you were having trouble reaching our support team. Did you receive a response from our team? If not, please try emailing us again at customers@backstage.com so we can investigate further. Thanks in advance!
Customer service sucks PERIOD
Customer service sucks PERIOD. I told them about 2 casting agents 1 who wanted money for you to be considered, the other asking you to sign a waiver before any job is given or pay, I gave them screen shoots, amd got nothing but a blane game saying I didn't send her aka LANZ customer service enough info, and balmed me. Dont waste your money, amd if you are mic race good luck very small amount of jobs for you, and casting agents really only want to cast people in there own state or city. I even offered to fly myself out and put myself up in a hotel, just so I can get more experience and build my resume.. NOPE . GOOD LUCK. Find an agent
11 februari 2026
Review zonder uitnodiging
Antwoord van Backstage
Hi Sean, unfortunately, I am unable to locate your conversation with Lanz. You are welcome to request to speak to a different representative if you still feel dissatisfied with one team member's response. In any case, we appreciate you taking the time to leave us this candid feedback and sharing your experience with our support team.
Not worth the money.
I used to actually like Backstage, but they've really become a crap company.
In 2020, I wanted to pursue a career in professional voice acting. Backstage had tons of options that were good for an at-home studio like my own. But the jobs were never many, if any at all. And then jobs started posting for you to sell your voice for AI properties. Which is a SUPER RED FLAG.
Like a lot of folks have said, it's only a good platform if you live in L.A. Period. There is little to no jobs for people who work remote or in other states. You could be the best actor in all of Kansas, but they will not hire you because you can't bus in for the audition.
Plus, their customer service reps are shit. I'm in the midst of trying to get my money back from them because 1) they did not notify me of the renewal fee and 2) I haven't been active on the site in like 2 years.
Don't use Backstage.
10 januari 2026
Review zonder uitnodiging
Antwoord van Backstage
Hi Maggie, we're sorry to hear that you've been dissatisfied with the job opportunities on Backstage lately. Please rest assured that any AI-related jobs are strictly monitored by our Casting Team, and we do not condone any listing that uses your voice to train AI or anything of that nature. If you encounter a listing that violates our Terms of Service, please report it to our support team for further investigation.
I see that you received a refund, as you were within our grace period for a refund. Please note that we sent you a reminder email a month prior to your renewal. If you have any other concerns or complaints about our service, please don't hesitate to reach out to us directly at customers@backstage.com. Thank you!
Email harassment 101
I am not sure how I ended up on their mailing list. However, I have chosen unsubscribe 20 times and they still keep sending me, what appears to be, crappy jobs.
31 december 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi there, we're sorry to hear you're having trouble unsubscribing to our emails. If you are still receiving emails and haven't already, please email our support team directly at customers@backstage.com for assistance with turning off all of your notifications.
Subscription scamming
They automatically renewed your membership amd don't allow to cancel its renewal! It then put me through to an ai chatbot which didn't help at all, there no email listed on the site. I had to go deep diving through forums to find an email. Aswell my plan was a 60 aud plan and they renewed it for 175 aud. And again once they refunded it they only returned 170 aud. Absolute scammers
11 november 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi Jude, I see that you located our self-cancellation button via your Account Settings and received an email response from our support team about your refund shortly after you emailed us.
Please note that you were refunded your full payment of £84.99 (billed in GBP, not AUD). I am not seeing that you contacted our team stating any discrepancy with your refund. In the future, please email our support team directly at customers@backstage.com if there is any confusion about your account.
The “verification specialist” Kevin…
The “verification specialist” Kevin just suspended my account for a normal UGC campaign. Got no refund for the job listing OR the subscription I got wrongfully tricked in.
Talent is not bad, but the support is a joke.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi John, we apologize for the confusion! It appears the Casting editor who assisted you forgot to process the refunds for you. We've processed them for you now. In the future, please don't hesitate to email our support team directly at customers@backstage.com if you're having trouble receiving your refund.
They'll Charge You To Browse Jobs
They advertised jobs, but you have to sign up to pay for access to even get to the listings. I'm not playing a game of 'I wonder if that job is real' while I pay $15/month. I tried to unsubscribe, but I keep getting emails and notices. This company has SCAM written all over it.
8 september 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi John, please note that you do not need to sign up to view job opportunities on our site. You only need to purchase a subscription when you are actively applying to jobs. Please email our support team directly at customers@backstage.com if you are still having trouble turning off your email notifications!
I recently signed up with backstage on…
I recently signed up with backstage on behalf of my granddaughter. I received a text from a gentleman who claims he was from a famous photography company and they were doing a huge photo shoot for six models for Puma / Amazon. He said he was going to mail a check for me to cover the cost for the hair stylist and other things. He stated that he got my information from backstage. Two days later, I got a check in the mail that was for 5,000. He claims he was only going to send a small amount to cover the above charges. I knew this was a scam. However, I am very naive in this business. I called backstage and gave them the circumstances. I received an email from Stephanie who not only said this was a scam but also gave me some really excellent pointers on what to watch out for with photographers who right now are big in the scamming business. Especially for models. I'm sure a lot of you are not naive in this business but I wanted to reach out to backstage and especially to Stephanie, not only for the quick response but for an in-depth email on some pointers on what to look out for. Stephanie thank you, on behalf of my 5-year-old granddaughter. Stephanie is definitely a keeper.
3 september 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi Roberta, thank you for taking the time to leave us this heartwarming review! We appreciate you reaching out to us to report this email. We're glad to hear our tips and suggestions were helpful! Please don't hesitate to reach out to our support team if you need help with anything else.
Hit and miss...
Honestly there are positives and negatives. They're easy to use, don't cost the inordinate amount like VDC of V123 but the last year that has gone by they post a lot less work for voice actors and actors. They should vet more.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Backstage
Thank you for your feedback! Yes, there has been a slight dip in the number of voiceover opportunities (as well as of other gigs) due to the current state of the industry. However, we believe things are starting to pick back up. If you encounter any suspicious listings on Backstage, please don't hesitate to report them to our support team at customers@backstage.com. We'd be happy to investigate further!
Lifetime of harassment
Once you give them your email address, you will never get off of it. They continously send you junk mail, even after repeated requests that they stop.
11 juli 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi Andre, we're sorry to hear you're having trouble unsubscribing to our emails. I am unable to locate any emails from you. If you haven't already, can you reach out to our support team at customers@backstage.com so we can troubleshoot this for you? Thanks in advance!
Actors are reliable and always…
Actors are reliable and always professional.
28 juni 2025
Review zonder uitnodiging
Antwoord van Backstage
Hi Thea, we're thrilled to hear you've been able to hire reliable and professional actors via Backstage. Please don't hesitate to reach out to our support team at customers@backstage.com if you have any questions!
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