My young family and I needed six checked bags taken from our home in southeast London to LHR - and I couldn’t recommend BagBudy more. Their website is easy to use, they currently offer a 15% welcome d... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amazing service with my luggage from SE London flat to Heathrow airport. Very professional and clear communication throughout. Ahmed was so helpful with holding our luggage until our check-in time wit... Toon meer
Bedrijf heeft geantwoord
The team from the initial point of contact to delivery of the luggage were extremely professional. I hope that this continues as their business grows as it is a lovely model and I recommend them with... Toon meer
Bedrijf heeft geantwoord
Really easy and stress-free experience. The team were super friendly and communication was great from start to finish. My luggage was collected on time and waiting for me at Heathrow later that day. M... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Introducing BagBudy, your ultimate solution to baggage hassles while travelling! Say goodbye to the stress of dragging luggage to and from London Heathrow Airport. Travel lighter, smarter, and stress-free – let BagBudy be your trusted partner for smooth airport journeys!
Contactgegevens
Verenigd Koninkrijk
- support@bagbudy.com
- www.bagbudy.com
4,5
Uitstekend
29 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recently used this service and was…
I recently used this service and was really impressed with how smooth the service was.
Saved me and my family from having the hassle of carrying our luggage.
27 augustus 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Gia,
Thank you for your review!
We're delighted to hear how smooth your experience was with our service. We look forward to taking the hassles out of your future journeys!
Kind regards,
BagBudy Support Team
Awesome
Awesome. Great service, reasonable cost. Saved me and my family a lot of hassle. Thanks guys.
1 september 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Eliot,
Thank you for your kind review!
We're so glad that BagBudy made your family's journey easier and stress-free. Helping travellers like yourself avoid the hassle of luggage is exactly what we're here for.
We look forward to supporting you again on your next trip!
Kind regards,
BagBudy Support Team
My New Travel Essential
I have used Bag Buddy twice, both for airport drop-off and pick-up, and the service has been seamless from beginning to end. Communication is excellent, and my luggage always felt safe and secure. It is such a convenient and efficient way to travel. The staff are professional, polite, and courteous. Highly recommend.
21 augustus 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Khedjia,
Thank you so much for your kind words and continued trust in BagBudy!
We’re delighted to hear that BagBudy has become part of your travel routine and that you’ve felt supported every step of the way. Seamless and stress-free journeys are exactly what we strive to deliver, and it means a lot to know our team made that possible for you.
Thank you for being a valued customer and we look forward to welcoming you again!
Kind regards,
BagBudy Support Team
Amazing customer service
Amazing customer service, bags were securely sealed and were flexible with timings.
10 augustus 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Bal,
Thank you for the review!
Our drivers take customer service very seriously and ensure customers' bags are safely and securely stored and transferred on time. We appreciate your kind words and look forward to helping you again!
Kind regards,
BagBudy Support Team
User Friendly
Easy to use, and very useful and convenient service, would use them again.
9 augustus 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Revan,
Thank you for your review!
We're glad to hear that you experienced no difficulties using our website and service, we look forward to welcoming you again!
Kind regards,
BagBudy Support Team
Amazing customer service
Amazing customer service. Kept me in the loop the entire process. Would definitely recommend.
11 juli 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Elliot,
Thank you so much for your kind review!
We’re thrilled to hear you appreciated our customer service and communication throughout the process. We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
BagBudy Support Team
Excellent Service!
Excellent service, ideal for my family plans on the day of travel. The driver came on time to pick the bags up at the hotel and sealed them with my name on it which was pretty nice. He was also very friendly and answered all my questions.
The team kept us informed all the way and there were no hassles at all. Would definitely recommend!
4 juli 2025
Review zonder uitnodiging
Antwoord van BagBudy
Dear Greg,
Thank you so much for your kind review!
We're delighted to hear everything went smoothly and you were happy with your experience. We look forward to welcoming you again soon.
Kind regards,
BagBudy Support Team
No-show Scammers
Website seemed legit. Made a booking but no-one ever collected our bags. Have sent several mails. Tried calling. No response. Worried I have lost my money :(
5 augustus 2023
Review zonder uitnodiging
Antwoord van BagBudy
Dear Lourita,
We’re very sorry to hear about your experience. We completely understand how frustrating it must have been, and we truly regret the inconvenience caused.
At that time, BagBudy was operating under a different management and website. Since then, we have completely rebranded, improved our processes, and relaunched our service with a renewed commitment to reliability and customer satisfaction.
While we may not be able to change the past, we would love the opportunity to earn back your trust. If you ever decide to try our service again, we assure you of a seamless and professional experience.
Please feel free to reach out to support@bagbudy.com if you’d like to discuss this further.
Kind regards,
BagBudy Support Team
This is a SCAM.
This is a SCAM.
Website looks thorough and legitimate. Pre-sales contact generally helpful. I paid £45 for collection of two bags from Heathrow.
On the day - no one there to meet us. Waited an hour and a half. Didn’t answer the provided “emergency” phone line. Phone on website goes to a competitor’s helpdesk. No responses since to email, Facebook message, voicemail or phone call.
I seem to have lost my money and incurred new costs and inconvenience moving and storing my bags for the day.
Don’t fall for this.
6 juni 2023
Review zonder uitnodiging
Antwoord van BagBudy
Dear Sam,
We are very sorry to hear about your experience with our service. We completely understand how frustrating and inconvenient this must have been for you.
Since then, BagBudy has undergone a full rebrand and is now under new management. We have revamped our operations, introduced stricter service reliability measures, and improved our customer support to ensure such issues do not happen again.
While we can’t change your past experience, we want to assure you that the current BagBudy operates with transparency, efficiency, and customer satisfaction as top priorities.
If you would like to discuss this further, please don’t hesitate to reach out to support@bagbudy.com
Kind regards,
BagBudy Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.