Bagcraft Reviews 

Danni was really helpful , no pushy sales , explained what we needed (had to be ordered) excellent service when the cases were delivered , again very helpful and friendly young lady long chat wasn’t rushed out the door , will shop in there again

Exemplary customer service and fantastic range of high quality bags.

The usual efficient and very friendly service, the prices are competitive and the quality of products sold excellent. Which is why I've used their service for years.

The lady in Bagcraft was very helpful and I found exactly the right bag, at a good price. It was so nice to be able to look at the item before buying it rather than trying to work out from a picture online if it’s what I want! I really recommend this shop.

This is a fabulous local gem of a shop. The stock is very varied with some great quality British brands also. The service is friendly and professional and if you need advice they are really helpful.

Great personal service from Gary and the Bagcraft team. They very much go the extra mile to look after you. Thoroughly recommend for all your baggage needs.

I bought my mum a 4 wheel shopping trolley. The owner was very helpful and informative. He allowed my mum to try the trolley in the shop to make sure she was happy. My mum is very happy with her purchase.

Staff so helpful in helping me choose a present for a friend. Also a great variety of things to choose from.

The staff at Bagcraft are always extremely helpful and give quality and valued advice regarding all their products. They genuinely care about the customer and spend a great amount of time explaining about each individual item of interest. I have bought a number of suitcases and smaller wallets over the years from this shop and am always satisfied with the quality and longevity of the products. Will continue to purchase from here whenever I need a new item!

I rang the company bagcraft and spoke to a gentleman named Gary who pulled out all stops to process my order.
l received it the following day and used it.
My Rolster trolley design Jet Iris is attractive and light and a joy to use as I do not carry shopping.
Ergonomic design especially the handle.

Thank you.

Following many searches myself and no luck, I contacted Bagcraft in a last shot looking for a particular purse.
They went absolutely above and beyond to help me (huge shout out especially to Gary!) nothing was any trouble.
I got exactly what I was looking for so I was so happy.
Friendly, helpful service and my package was delivered well packaged and quickly.
Would definitely recommend them and will definitely use them again!

I had an unusual request - I wanted a Rolser bag that was not on the Bagcraft website. I saw the bag I wanted on the Rolser website. The lovely people at Bagcraft kindly enquired about the delivery of the bag I wanted - with the head company in Spain no less. Payment was easy, and Bagcraft had it delivered to my doorstep when they said they would. Such a great experience! And, I totally love the bag!!!

Good choice of bags, all very good quality leather.Very helpful and patient assistant.
Very happy with my purchase.

Yet another great personal experience. We have bought all our suitcases and luggage needs from Bragcraft and always find what we are looking for.
AMAZING service! Thank you 🙏

I found the staff in the shop extremely helpful.
I needed a rucksack for work but couldn’t work out the type and size.
I was talked through the entire process and came out with exactly what I needed.
You cannot get this level of service on the internet.

I called in on the off-chance just before 5pm closing time and was greeted in a most friendly and charming way. I was assured that the shop would always stay open for a customer and was shown some beautiful and lovely bags. I have an old vintage Doctor's Gladstone Bag which I use as a brief case. This is now falling apart and I needed a sturdy replacement. I was shown a number of suitable bags and we discussed my general requirements. I was so impressed by the level of customer care & service which must be second to none. This is the first time I have been to "Bagcraft" and came away with just what I needed - a lovely Lombard Bag ideal for all my requirements. This was an exceptional shopping experience which is frequently and sadly missing in this day and age.

Very good service and delivered our case to home.
Great price better than the internet.

Fab store
Great service and top quality products

I was a first time buyer in this shop and was pleasantly surprised at the range of items they have for sale. I bought a lovely black leather shoulder bag and am really pleased with it. It's of excellent quality and the delightful lady gave a very good service. I would definitely recommend this shop.

Staff are so helpful, wanted a purse for my daughter with dogs on it but couldn’t quite find what I wanted, they showed me a couple online they could order in, one was perfect, ordered, arrived quickly and is good quality - highly recommend