Ordered a birthday cake and arranged a delivery date. Shortly afterwards I realised I had got my dates mixed up. Spoke to someone called Joy at the company via email. Arrangements were changed with th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a dairy-free cake for my baby’s 1st birthday and paid to get it delivered. They delivered the cake two days late so my poor baby did not get a cake for his very 1st birthday. The delivery comp... Toon meer
I've used them many times and always had great customer service and delicious cakes. On tailored cakes they're great too; from the simplest adding a specific name and/ or photo, to a completely bespok... Toon meer
Bedrijf heeft geantwoord
Very comprehensive product range with easy ordering - always a good start! I had ordered a large cake for my grandsons’ joint baptism and was absolutely delighted with the appearance and taste of thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Contactgegevens
12 Southglade Food Park , NG5 9RG, Nottingham, Verenigd Koninkrijk
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,9
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent service and good value
21 februari 2026
Antwoord van bakerdays
Thank you for your kind review!
We’re really pleased to hear you found our service excellent and good value — that means a lot to us.
We hope to create something special for you again soon! 😊
Birthday cake
The cake arrived on scheduled day and time. It arrived fresh and packaged well. I ordered the medium size, which was plenty for a party of 15 with some still left over.
1 maart 2026
Antwoord van bakerdays
Thank you for your lovely review! We're so pleased to hear that your cake arrived fresh, well packaged, and right on schedule.
It’s great to know the medium size worked perfectly for your party and that everyone had plenty to enjoy. We hope the celebration was wonderful and look forward to being part of your future special occasions!
Antwoord van bakerdays
Thank you for your feedback! We're glad to hear you were happy with our prompt service and delivery. We really appreciate your support and hope to serve you again soon.
Antwoord van bakerdays
Thank you so much for your lovely feedback! We're delighted to hear that you enjoyed the brownies and that they arrived fresh and delicious.
We really appreciate you taking the time to share your experience and hope to treat you to more sweet goodies again soon!
Fabulous cake - delivery/value - Customer service
I had to re-schedule the delivery date due to personal reasons. Customer Care offered a brilliant solution at no extra cost. Delivery was exactly as agreed.
The fruit cake was absolutely delicious and was more than pleased with the design. Excellent value and service.
Customer Care at its best.
22 februari 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your wonderful feedback! We're delighted to hear that our Customer Support team was able to assist you with rescheduling the delivery and provide a solution that worked for you.
It’s fantastic to know that the delivery arrived exactly as agreed and that you enjoyed the fruit cake, both in taste and design. Your kind words about the value and service truly mean a lot to our team.
We’re grateful for your support and look forward to creating another delicious cake for you in the future!
Antwoord van bakerdays
We’re very sorry to hear about this experience.
This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to have your item left with a neighbour and then go missing.
Please email us with your order details at sales@bakerdays.com so we can investigate this matter further and provide you with a proper resolution. We’re keen to look into this as a priority and make things right.
We look forward to your message.
Look Great, Taste Great
Fabulous personalised cakes that are also very tasty. Ordering process is easy and always delivered exactly to the day. I use for all family celebrations.
23 februari 2026
Antwoord van bakerdays
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the ordering process easy and that your cake arrived well packaged and in excellent condition. It’s even better to know that it tasted lovely too!
We truly appreciate your kind words and look forward to providing you with another great experience in the future. 😊
Birthday Cake
Needed a birthday cake quickly and found Bakerdays. After perusing options for decorations and choosing which cake I wanted I was then able to add personal wording which was a great bonus.
17 januari 2026
Antwoord van bakerdays
Thank you so much for your lovely review!
We’re so pleased you found us when you needed a birthday cake quickly and that you enjoyed browsing our decoration options. Being able to add your own personal wording really does make it extra special, so we’re delighted you made the most of that feature.
We hope the cake helped make the birthday celebration even more memorable, and we’d love to bake for you again in the future! 🎉🎂
So easy to order
So easy to order, very well packaged, cake excellent condition and tasted lovely, will use again with confidence.
10 februari 2026
Antwoord van bakerdays
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you think our cakes look great and taste great too — that’s exactly what we aim for. It’s wonderful to know you find the ordering process easy and that your deliveries arrive exactly when expected.
It truly means a lot that you choose us for all your family celebrations. We’re honoured to be part of those special moments and look forward to creating many more cakes for you in the future! 🎉🎂
Memorable cake!
Thank you for making 1st Ramadan memorable! Amazing cake as always. really appreciate your excellent customer service, Marielle!
18 februari 2026
Review zonder uitnodiging
Antwoord van bakerdays
Thank you so much for your lovely words!
We’re truly honoured to have been part of such a special occasion.. making celebrations like your 1st Ramadan memorable is exactly why we do what we do. 🥰
We look forward to creating something just as special for you again soon 🎂✨
I had to phone and make amendments to…
I had to phone and make amendments to my original choice of cake which was absolutely no problem at all. I ordered a Gluten Free cake which was delicious. Service was great and arrived intact (I was a bit wary of this with being couriered) extremely well packaged. I would certainly use them again.
6 februari 2026
Antwoord van bakerdays
Thank you so much for taking the time to share your experience!
We’re really glad the amendments were sorted quickly and easily for you.. that’s exactly how it should be! It’s also wonderful to hear you enjoyed the gluten free cake and that it arrived safely and well packaged. We know how important that is, especially when it’s travelling by courier.
It means a lot that you’d choose to order from us again, and we’d be absolutely delighted to help with your next celebration! 🎂
Antwoord van bakerdays
Thank you so much for your lovely feedback! 🎂
We’re so happy to hear you were pleased with the birthday cake and that everything arrived perfectly. That’s exactly what we aim for!
We really appreciate you taking the time to share your experience and hope we can help you celebrate again soon 🎉
The cake was a birthday present for my…
The cake was a birthday present for my granddaughter .I only saw photo shot of it it looked lovely and my granddaughter said it was smashing
10 februari 2026
Antwoord van bakerdays
Thank you so much for sharing this with us!
We’re so pleased to hear your granddaughter enjoyed her birthday cake — that’s what it’s all about! It’s lovely that you were able to see a photo of it too.
If there’s anything at all that could have made your experience a full 5 stars, we’d genuinely love to know. Your feedback helps us improve and make every celebration extra special.
Please feel free to reach out to us at sales@bakerdays.com, we’d be more than happy to hear from you and help in any way we can. 🎂
Fantastic company
Delighted with the whole shopping experience with this company, from start to finish - everything was top notch. Excellent communication and the personalised F1 cake for my friend's birthday looks amazing from the photo she sent me (even better than I expected) - she loves the cake, said it looked too good to eat! Would definitely shop with Bakerdays again, thank you! A+++
19 februari 2026
Antwoord van bakerdays
Thank you so much for such a lovely review — it genuinely means a lot to us!
Everyone here puts a lot of care into what we do, so hearing that we could help make the celebration extra special really makes our day!
We’d absolutely love to be part of your next celebration whenever it comes around 🎂
Above and beyond
Above and beyond. The presentation of the box and cake was superb as was decoration of the cake.
The lemon drizzle flavour was subtle with a bit of a punch. Fab!!
Had a bit of an issue with the courier but that got resolved in time.
Best on-line cake I've ever purchased
10 februari 2026
Antwoord van bakerdays
Thank you for such a fantastic review!
We’re delighted you were impressed with the presentation and decoration.. our team will love hearing that! And we’re so pleased the lemon drizzle hit the mark with that perfect subtle zing 🍋✨
We’re sorry there was a slight courier issue, but we’re glad it was resolved in time for your celebration.
“Best online cake” is such amazing praise. Thank you so much!
My wife’s 75 birthday
Great range of available designs and choices.
Prices are very competative,especially as I got a discounted price on a promotion.
Well packaged and arrrived safely on time.
If I was send an e mail confirming receipt of order I missed it despite looking for one which would have given me peace of mind.
12 februari 2026
Antwoord van bakerdays
Thank you for taking the time to leave such a thoughtful review.
We’re so glad you were happy with the design options, pricing, and that your cake arrived safely and on time — especially for such a special 75th birthday celebration 🎂
We’re sorry to hear you may have missed the order confirmation email. It’s usually sent automatically shortly after purchase, but occasionally it can land in a junk or spam folder. We completely understand how that reassurance helps, and we’ll certainly take that feedback on board.
Thank you again for choosing us.. we hope to bake for you again in the future!
Antwoord van bakerdays
That’s so lovely to hear.. thank you!
We’re so glad you found it to be the ideal gift. Being able to send something thoughtful when you can’t be there in person really does make birthdays feel a little more special 🎂✨
We truly appreciate you choosing us!
Antwoord van bakerdays
That’s wonderful to hear — thank you so much for letting us know! 😊
We’re absolutely delighted that your cake arrived on time and that you were happy with it. It truly means a lot to us.
We hope it made the celebration extra special 🎂✨
The cake arrive damaged slightly
The cake arrive damaged slightly. Emailed the company but didn’t receive a response back.
6 februari 2026
Antwoord van bakerdays
We’re so very sorry to hear that your cake arrived slightly damaged — that’s certainly not the experience we want you to have.
We would really love the opportunity to look into this for you and make it right. Could you kindly email us at sales@bakerdays.com with your order details?
We look forward to hearing from you.
Letterbox cake badly pa
Ordered letterbox cake which came badly packed in cardboard box - cake squashed and lumps of icing falling off. I have ordered these in past and they were perfect delivered in lovely patterned tin. Bakerday site still says cakes are delivered in tins. Had initial response fom Bakerdays stating they are not packing cakes in tins anymore and asking for photos. They need to update their nisleading site. They have not bothered to reply to my latest email
14 februari 2026
Review zonder uitnodiging
Antwoord van bakerdays
We’re really sorry to read about your experience — especially as you’ve ordered from us before and had a positive experience.
We completely understand how disappointing it must have been to receive your letterbox cake in that condition, and we’re very sorry to hear it arrived squashed with damaged icing. That’s certainly not the standard we aim for.
We also appreciate your comments regarding the packaging information on our website. Your feedback about this is important, and we will ensure it’s reviewed so that everything is clearly and accurately communicated.
We’re also sorry that you didn’t receive a reply to your latest email. That’s not the level of service we aim to provide.
A replacement cake has now been arranged for you, and we truly hope this resend helps put things right. Thank you for giving us the opportunity to resolve this.
We’re very sorry again for the frustration caused and appreciate you bringing this to our attention.
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