Horrible customer service
I have had my personal taxes prepared by the Sidney, BC branch for the past few years. The cost was high, however, I thought in the past it was because of having gone thru an settling an estate. Last year I was charged $425.00.
This year with absolutely no notice my invoice was $715.00. The only difference is I had submitted dental receipts from the past 5 years.
When question the increase of $300.00 I was told while my return was a "simple" return that was basically their cost and they had taken a loss with my taxes in the past. Whaaaattt??
I am so very disappointed and response when I said I would be taking my business else where next year, the response was Good luck and I have closed your account.
Please if you are thinking of using this accounting firm - DO NOT.








