Barrie Stephen Reviews 

Highly unprofessional, rude and atrocious customer service by Barrie Stephen (owner) and staff. I would strongly NOT recommend this salon to anyone. I was told during my first appointment by the stylist Ella to come back again and get a FREE fringe hair trim done, no other information was provided by her. I booked this with the receptionist Kerry over the phone and confirmed with her that Ella said it would be FREE. The receptionist was okay with this and sent an email confirmation with the appointment details.

On the day of appointment I went into the store and let the receptionist Kerry know that I have a FREE treatment and she said to have a seat and the stylist will be with me. The stylist Ella took me to the chair and I asked and confirmed with her again if it is FREE and she replied yes. Afterwards as I was leaving the receptionist called me back and asked me to pay for the FREE treatment which was unbelievably shocking and ridiculous to say the least!!! The receptionist was constantly arguing with me as I was trying to explain to her that I was told it would be free. I also questioned and pointed out to them on why no one mentioned that I would have to pay prior to the treatment and that it is in fact not free, but there was no proper answer given. They decided to inform me right at the last minute once the treatment had finished despite knowing that I was getting a free treatment done which in itself raises a lot of questions??

The whole time I was constantly being blamed, forced into paying for a free treatment and being treated badly in front of the other customers which is despicable treatment. I finally spoke to Barrie Stephen, who was absolutely useless. He kept saying that I would have to pay and also defended his staff instead of pointing out their mistakes and misleading information. He was constantly targeting me 'the customer' with his outrageous and unacceptable behaviour. In the end Barrie said I don't have to pay if I don't want to - making me feel bad that I should have paid for the 'FREE' treatment.

The whole experience from the first to the second appointment has caused a lot of unnecessary stress and has upset me significantly. As a new customer I can only say that this is down to the owner who simply can't manage and run the company and staff who are not capable of doing their job properly. I have reported them for trying to commit fraud.

Been going to the salon for years now and everyone is always so welcoming and my stylist Vitalija is just the best at knowing what works best for my colouring and style. Really recommend them.

I sent an email at 22.09pm tonight to book an appointment in a few days, I got a text and email at 22.29pm (20 mins later) to confirm my booking in the day and time requested! What amazing customer service! I have been going to Barrie Stephen for 10 years and they always fit me in with very short notice. Well done Sharon 👏👏👏👏

During my recent visit, I booked my service with Ella. I must say, she is truly exceptional. Regardless of my initial mood upon arrival, Ella had a remarkable ability to brighten my day. She accurately understood my needs and expectations, effortlessly delivering exactly what I desired. Her personalized approach and attention to detail set her apart from anyone I have encountered before. Without hesitation, I wholeheartedly endorse Ella and consider her my absolute favorite.

My first time at this hair salon and I have to say what a wonderful experience it was, all the staff are so welcoming and so friendly, the lady that cut my hair knew exactly what I wanted . I’m very very happy and will definitely be returning
Thank you 🙏

Booked a 3 hour appointment for a colour cut and finish. I actually visited the Leics salon to make the appointment and was seen by my usual hairdresser who made the booking for me. Took a £50 deposit too even though I had already been twice before in 2022.
When I arrived at the salon for my appointment I was told the stylist who had booked me in was with another client and the junior who now had my booking could not do a proper colour only a toner because she did not have training! This was pointless as I needed a perm colour to deal with ends and grey roots to even the colour which had grown out . Also why would I pay to have half a job done and be back soon after my hols for the colour service I actually wanted in the first place!
I was due to leave for two weeks holiday the next day. They couldn’t care less.
My usual hairdresser was there and could have overseen the junior. To make it worse, when I asked for a refund of my £50 the reception said she would have to upstairs to ask a director to authorise it. So clearly there WAS yet another person who could have overseen or done my hair.
I went on holiday with my hair in a real mess. Thanks BS.
I get bombarded with BS social media and texts telling me to book appointments. I will never visit again or recommend. BS take all your details - and want some cash upfront too - when you book but no one ever cared to get in touch as a follow up. Says it all really
So I lost half a days holiday from work, they booked me for a 3hour appointment they did not fulfill, they insisted on £50 deposit which didn’t exactly make me feel like a trusted and valued client even though I had been there twice before this year at circa £130 each time and they could not have been less bothered about it all. Definitely would not recommend .

Unfriendly staff, hairdresser got water on my face ruining my new lashes with no apology. Took far too much off the length and hair much darker than I wanted. I even had to ask for a drink and for my pashmina to be placed somewhere other than on my knee! Did speak up to be told no idea why you are not happy as it looks nice!!!! But it was not what I wanted leaving my hair much shorter, darker and needed to go back to my lash tech for replacements. As I was leaving I could hear raised voices which was 2 hairdressers arguing in full view of the salon which made me feel unsafe.

I found the service, friendly, and attentive as the staff worked flat out, under the COVID restrictions before this second lockdown.
Barrie listened and took onboard the hair style I was trying to achieve, giving me a brilliant cut that ticked all the boxes. To make my day extra special Neil managed to squeeze me in a Balayage treatment to complete the look. I love the my new style, the movement and colour, thank you!

I have been going to King St for a couple of years and always get a great experience - I highly recommend

I had been going to Barrie Stephen for the last 8 years and never missed an appointment. Last Saturday, after some personal issues I forgot an appointment, the stylist called and I apologised, only for 5 mins later to be called by the manager telling me that their stylist now has to wait around for an hour and I should let them know with 24 hours notice that I needed to cancel. The tone was surprising and it left me feeling quite upset! I fully appreciate that this was inconvenient, hence my apology the first time, however to be called back and be ‘told off’ means I will not be going again. The stylists are lovely, shame about the management. Former Anstey Customer.

I went to the salon to have the kerastaight treatment - worst choice of my life. I'm now £250 worse off.

I've had this treatment done previously at a different salon and my hair was amazing and couldnt fault it. I chose to come hear as it is a reputable hairdressers and i have been many times before.

I left the salon and my hair was dry, i questioned this and was told this was normal as they rinse the treatment out. I washed my hair after 3 day and my hair was dry and frizzy. It was not smooth in any way! I called and was told to go back to the salon to see the hairdresser who did this and all i was told was they could give me a complimentary hair cut and the reason why my hair was still dry and frizzy was due to using boxed hair colour - i don't? I go to my hairdresser every 6 weeks for a colour. I was told that i couldn't get a refund and now im left with dry, frizzy and unruly hair and £250 out of pocket. I chose to have this done as I'm going on holiday tomorrow, i have a wedding to attend in 3 weeks and another holiday in September.

Completely disappointed and will not be returning. No apology, just told this is the first time someone has complained about this treatment.

Having browsed their website, I call them to book a gents cut. I asked and confirmed that it was with a stylist. I was happy with the cut however when it came to payment, it was over £40. This is three times the amount I usually pay and that was with discount! I don't think there was any value for money. Also, the price listed on their website for a gent's cut and finish with a stylist is £27. Why the difference?!