Basilico Reviews 37

I used to eat Basilico pizzas very often and used to say that was the best quality and rich flavour you could get in a pizza in London, but recently I got a five cheese ( PROBABLY 5 BITS OF CHEESE ONLY)or me, margarita topped up with smoked chicken for kids and pepperoni. And I was terrible disappointed, it was over stretched, dry, chewy and completely tasteless and a lack of toppings, any supermarket budget pizza that you topped up at home tastes better. 50 pounds wasted.
Never again.

I’ve eaten from Basilico in the past and it used to be genuinely good, which is why this was so disappointing.

This time I ordered three pizzas via Deliveroo and paid £48. What arrived looked completely different from what’s advertised.

All the pizzas were lukewarm, badly put together, and very bland.

Toppings were uneven and sparse, and the bases were heavy and dry. One of the vegetarian pizzas was especially poor.

The drop in quality is very noticeable. Honestly, the pizzas felt no better than the £3–£4 street-style pizza slices you can find in places like Southall, yet they’re priced as premium Italian pizzas. The value just isn’t there anymore.

I assume some people from a India took over this place and possibly not their things.

Order was incorrect. Complaint handled by a ridiculously slow chat system , took over 15 minutes (rather than a 2 minute phone call), involving having to take and upload photos of the delivery, by which time the rest of the supper was cold. Worst experience of customer care by any takeaway I have ever tried in several decades. Caveat Emptor, you have been warned. They've managed to loose a customer on their very first attempt.

Beställde två Hawaii och var då lite ananas på pizzan så kunde kallat det för margaritas. Efter första två bitarna hittar vi glas i maten som då förklarades med att det var den stackars servitrisen som magiskt tappat ned det i maten påvägen ut. Fick som kompensation erbjudandet att endast betala 50% på maten vi inte vågade äta eller ge våra barn. Otroligt dåligt bemötande från kocken.

My family dined in the restaurant on 17 June. The young girl who met us was friendly, showed us to the table. The menu was great and delighted everyone. We ordered pizza, pizza garlic bread, chicken penne pasta and rigatoni bolognese....all of which were delightful. The service was excellent, the food very good and the wood fired pizzas were very very tasty. With £5 for corkage which was great, we will definitely be returning soon. What a delight to have such a great restaurant in Dungannon and opened during the week. Well done 👍

Det er den dårligste pizza jeg nogensinde har fået. Det er sidste gang jeg køber noget hos dem. Der var stort set ikke noget fyld på pizzaen og dejen var hård og tør. Total dårlig oplevelse.

Den dårligste pizza jeg nogensinde har fået. Kartoffel med italiens pølse. Så og sige intet fyld hverken af ost eller kartoffel og pølse.
Første sidste og eneste gang restauranten bliver besøgt af os.

Kebab chicken was not like any chicken I’ve had before. Disappointing, won’t order again.

Jodå, stället är trevligt och maten god. Men jag beställde sallad och fick pasta, vinet glömdes bort trots att de andra vid bordet fick sitt dricka före maten.
Vi var bara fem personer så det borde inte ha varit svårt att komma ihåg allt.
Hade jag fått det jag beställt hade det lätt blivit en fyra. Men nu så...

its the second order in so may weeks where the pizza has been delivered cold and burnt, with a request for extra toppings at cost, clearly these not added. Complained last time with no response. Such a shame as pizzas used to be so good. Very disappointing.

Delicious and fresh toppings with crisp base - perfect every time.

Our pizzas arrived hot and were very tasty. The ordering process was easy, the guy who delivered them was friendly.

Everybody happy.

This used to be easily the best pizza in London but the quality has really declined lately and I think it might be because of new management.
The amount of topping has decreased. Pizzas are often lukewarm instead of hot.
They are cutting corners and it shows. It's a short-sighted business strategy which will cost them dearly over the long term.

Food was good on this occasion (although the last time I ordered, the garlic bread was terrible. I wrote in but had zero response).
Delivery also good.
My main areas of disappointment are the loyalty scheme and the lack of half-and-half option.
You used to be able to do a half-and-half and that was great but it seems to have vanished.
It's also nice that there's the loyalty point scheme but to get your £10 discount, you have to spend £28 which seems steep.
I do like Basilico but most people in my family really dislike it so I'm normally ordering for one.
With their high prices I am more likely to go to a competitor or just make my own.
When it's good, it's good but the quality can be variable. I used to buy from them a lot but not so much any more.

Disappointing amount of toppings. Last time I ordered it was probably the best pizza I had ever had but this time the toppings were more or less only covering the centre. There was about a third around the edge bare.

Zero customer service disgraceful behaviour I ordered on sat 9/12 £117 have not received any pizza, have taken my money. Feel I’ve been robbed branch manager a complete imbecile, have sent head office an email every day since Saturday only to have been ignored repeatedly. Can’t phone as there is no number. At my wits end so frustrated what a horrible company !! Save your money and go elsewhere. Branch was Finchley Central !!

Overpriced and underwhelming. Lack of toppings. Paid extra for mushrooms and barely got any. Ingredients was “tired” and flavour just wasn’t right.

What a disappointment (very expensive disappointment)
Used to love these pizzas, never again! What was supposed to be chorizo sausage was cheap pepperoni, terrible! What was supposed to be sweet red onions was a dollop of cheap onion jam.
Plus delivery took 1 hr 20 not the advised 20mins.

Agree the quality has gone down - I always recommended Basilico pizza but the ordering options have reduced. Recommend ordering by phone if possible.
I left delivery instructions for our building which has two lifts and can be confusing, because one does not go to our floor. Apparently these didn't reach the driver at all, who ended up wandering around for 10 minutes, so by the time he found us (and couldn't hear me shouting because of his helmet) the food was cold and quite beaten up.
I've ordered many times, as I used to live opposite the south london branch. Might have to find a new spot. Shame, but definitely go if you live near one!