Bask Bank™ Reviews 55

When I opened a CD it said they would notify me before it matures so that I take out the money in time, or it would just roll over into a new lower interest rate CD and you'd have to pay a penalty to get the money. They never notified me, but thankfully I was on top of it and got the money. Also here it is March 2026 and they still haven't sent me a 1099, nor can you obtain one on their site. I emailed customer service, first they said they're working on it. I recently emailed again and no reply.

Customer service is a total chaos. Do not solve issues at all. Referred over 10 times to fraud dept saying they will call me. For the last 3 months I am still waiting for their call so I can solve my issue with my funds. I am not asking any favor or for money just regular services on my three accounts and it has been impossible. Today I gave up on these Clowns. Closed my accounts and transferred funds to my new bank, By the way, better interest rate yield.

I have had so many problems with this bank. I have been with them for about a year with a checking and savings account and multiple CDs. The biggest issue is that they decline all charges from outside the US. I have a subscription fee from Canada and I have to call them every month to get it to go through. It usually takes at least a half hour. Each representative gives me a different solution. This is just the tip of the iceberg with this bank. I have never had to work so hard to manage my bank accounts.

This bank is not safe for your deposits!
They confiscated by savings account monies without cause. It seems their protocol gives individual customer service representatives the power to prevent an account holder from access to the balance. My experience was motivated by an angry representative who did not like my attitude when I called in with a complaint about updating my account. Representative simply pushed the button to freeze/confiscate my monies. I was refused to even speak with management, they are crooks.

Worst bank ever. Don't put your money here.

I thought this would be a good option for a bank but Absolutely NO. 1st they closed my account for not adding funds within their time frame while I was getting my crypto access together for transfer. I tried opening a new account. 1st tried their app. I got to address verification and their system would not allow their pop-up to scroll. Programming issues that they are aware of but not willing to fix. I called numerous times. I tried in addition to their app, Google, Duckduck, Firefox and Brave. None of these would allow me to add an account but yet this was how I established my 1st. This is outrageous to out and out right over look their own programming error. With all these strikes in place I think this is someone saying Don’t use this bank. What else are they overlooking???

This bank has the absolute WORST WEBSITE I have ever used! They must have trouble keeping Webmasters because they are CONSTANTLY changing their Web page. Instead of making it better, they make it less user-friendly and more chaotic every time!

I have had a ridiculous experience trying to open a checking account with Bask Bank. Despite having great credit and doing everything by the book, I had to call them once a week for three weeks for them to approve my application. Each time they told me that it had been approved but someone forgot to process it. Finally on the third try, I told them I was going to sit on the phone until it was approved. 10 minutes later - the account was live. I had to request a debit card twice -- once over the phone and once over the ap. They told me it would take 15 days to get to me. The card never arrived and then about a week later, they closed my account without asking me for inactivity. Truly frustrating by how much time this required of me only to end up with a closed account.

Most competitive rates for saving accounts and CDs.
Once transfer is set up, it is easy to work with. Recently added a checking option, which is convenient, but the savings options are excellent.

Rude and incompetent employees (Joaquin). Left a message to have a manager call me back and I never received a return call, that was four (4) business days ago. I even replied to his email on 2/27 and he never replied to my email. DO NOT Bank with this Company.

Great savings interest. Kept well appraised of rate changes. Only issue is applying for CDs is tedious when they have all my info already with savings acct.

Terrible customer service, you can only make 3 internal transfers. Debit card has to be requested. I’ve had accounts at capital one, discover, cit, Ufb, everbank and never had any issues. If you like to invest in crypto or stocks, stay away from this bank.

The worst bank to bet your money out of. They have more hoops than a 3 ring circus!!

My experience with Bask Bank has been good overall. The account setup was fairly easy, and the website is straightforward to use. Transfers work as expected, and customer service is always responsive. There were a few minor inconveniences, but nothing major. A solid choice for saving.

I am completely satisfied with the bank. Good interest rates, well-established work with clients.

I opened a savings account without much effort or difficulty. Good interest rate and overall conditions. Support is always in touch, all my questions were answered competently and in a timely manner.

Could not open an account because they insist on authenticating to a phone to take a picture of a drivers license, which will not stay stationary due to latency issues with their APP. Couldn't open an account and customer service was useless. Six figures they aren't gonna get.

Gave me wrong (lower) rate on CD even with the correct rate on their web site.
I contacted state of TX banking division and they indicate they get a lot of complaints about this bank.

The woman at the bank indicated she was located in Georgia and she had a real attitude problem

Supposedly a near 5 star bank (not) but too many steps and errors that dont allow you to open an account and no reasons given, you have to guess and figure it out on your own. I rate this bank a 1 star. I am sticking with my current bank.