Bath product was excellent but feet were not delivered. In desperation as old bath was removed - old bath legs were modified and used to install new bath. Customer services / management very arrogant... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I would like to say a huge thank you to Mariah for her outstanding customer service. She was incredibly helpful with sourcing bathroom parts and went above and beyond to make sure I got the right... Toon meer
Bedrijf heeft geantwoord
I can’t recommend Kelly at Bathroom City enough! She has been absolutely amazing from start to finish and really helped bring my bathroom vision to life. She went above and beyond, always making sur... Toon meer
Bedrijf heeft geantwoord
Kelly from customer service did an amazing job helping me with my order. There were some issues but it had already been sent to the depot with the courier company and no longer with them. Kelly was ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bathroom City
Geschreven door het bedrijf
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £50.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Geschreven door het bedrijf
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contactgegevens
15 Seeleys Road, B11 2LQ, Birmingham, Verenigd Koninkrijk
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4,5
Uitstekend
2K reviews
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Competitive pricing and clear…
Competitive pricing and clear communication. Delivery was good. Have not opened package yet but as long as there's no damage, I could not have asked for more.
21 augustus 2026
Antwoord van Bathroom City
We’re delighted to hear you were happy with our competitive pricing, clear communication, and delivery service. We hope everything arrives safely and you’re just as pleased once you open the package. We really appreciate your business and kind feedback
Kind Regards
Bathroom City
You tried to fob me off with a toilet…
You tried to fob me off with a toilet suite that was not the one I ordered. It was not to the design I ordered and was cheaper. This was not a mistake because when your customer service checked you had no stock of the ordered one.
Prior to delivery no one contacted us to say you were out of stock.
Now I have to waste my time waiting in at your leisure for you to pick up the wrong toilet you sent. Thanks for that
20 augustus 2026
Antwoord van Bathroom City
We’re sorry to hear you were unhappy with your experience. Unfortunately, the toilet suite you originally ordered was out of stock.
Our customer service team did offer alternative products, however, these were not suitable for you, which we completely understand. A collection of the incorrect item has now been arranged for the date you requested. We could have arranged collection sooner, but we accommodated the date requested.
We apologise for the inconvenience caused and appreciate your feedback.
Kind Regards
Bathrooom City
The service was good but delivery took…
The service was good but delivery took longer than l wished for. By
25 augustus 2026
Antwoord van Bathroom City
We’re glad you were happy with our service. We sincerely apologise for the longer than expected delivery time and appreciate your patience. We’ll continue working to improve our delivery times. We hope to serve you again soon
Kind Regards
Bathroom City
L city offers a broad choice,the…
Bathroom city offers a broad choice,the sales team are very helpful and offered plenty of design and technical advice
The bathroom we purchased was of excellent quality ,delivered on time and at a very competitive price
Highly recommended
20 augustus 2026
Antwoord van Bathroom City
We’re delighted to hear that you were pleased with the range of choice at Bathroom City and found our sales team helpful throughout the design and planning process.
It’s great to know you’re happy with the quality of your bathroom, our delivery service and the value for money. We really appreciate your recommendation and your kind words
Kind Regards
Bathroom City
Your service was excellent but for…
Your service was excellent but for wrong reason as the part ordered arrived on 4th attempt after 3 wrong deliveries . Your staff response at all times was great but need to look at how stuff is put together for shipping as it cost you a lot on wasted deliveries . Would always use you as we have in past . James Steele
22 augustus 2026
Antwoord van Bathroom City
Thank you, James, for taking the time to leave us your honest feedback. We’re really pleased to hear that our staff were helpful and provided excellent service throughout, but we’re very sorry that it took four attempts to get the correct part to you.
We completely understand your frustration, and you’re absolutely right that we need to look at our picking and packing processes to prevent mistakes like this and avoid unnecessary deliveries.
We really appreciate your patience and, most importantly, your continued support and loyalty. We look forward to providing you with the level of service you’ve come to expect from us on your next order.
Kind Regards
Bathroom City
Antwoord van Bathroom City
We’re sorry to hear about your experience. please contact Kelly directly at kelly@customerservice.co.uk and she will be happy to help.
Kind Regards
Bathroom City
Easy service i phoned and asked for the…
Easy service i phoned and asked for the products i needed the lovely man emailed all the parts i asked for and i just had to accept and free delivery cheaper to buy direct from bathroom city! Will definitely use again!
18 augustus 2026
Antwoord van Bathroom City
We’re delighted to hear how easy and convenient you found the service, and that we could help you get all the parts you needed. It’s wonderful to know you found buying direct from Bathroom City both cheaper and hassle-free, with free delivery too
We really appreciate your kind words and support, and we look forward to helping you again in the future
Kind Regards
Bathroom City
Lovely showroom
Large, beautiful showroom with lots of bathrooms and ideas on show. Very helpful staff. Great quality products
21 augustus 2026
Antwoord van Bathroom City
We’re delighted to hear that you enjoyed exploring our showroom and found plenty of bathroom ideas and inspiration. It’s wonderful to know that our team were helpful and that you were impressed with the quality of our products. We really appreciate your kind words and hope to see you again soon
Kind Regards
Bathroom City
Not great
The two bathroom units purchased from bathroom city are nice but expensive for what they are. Disappointingly they did not arrive within the stated timeframe, then the second delivery date was also missed.
They are not supplied with the fixings for them to be wall mounted and the brackets attached to the back are somewhat unique so anything that will work with them is difficult to find.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the bathroom units themselves, although we’re sorry to hear about the delays with your delivery and the difficulties you’ve experienced with the wall-mounting brackets.
We’d really like the opportunity to look into this for you and see how we can help with the fixings and brackets. Please contact Kelly directly at kelly@bathroomcity.co.uk, and she will be happy to look into the matter and assist you further
Kind Regards
Bathroom City
Fast and efficient
Fast and efficient. When we had a problem it was dealt with quickly and with complete trust and understanding.
17 augustus 2026
Antwoord van Bathroom City
We’re delighted to hear that you found our service fast and efficient, and that we were able to resolve your issue quickly and with the trust and understanding you deserve. Your kind feedback means a lot to us, and we truly appreciate your support
Kind Regards
Bathroom City
customer service let down
Seems to be good product but the company really let us down on customer service. We wanted to order the Cleo Bath and Clia bath screen (confusingly named slightly differently though apparently for the same bath) and called them to ask for specifications and a more detailed photo of the bath from above and the side so we could be sure it was the right thing. We rang twice and were told twice they would send us the specs via email, to which they never did.
We needed the get the product so went ahead with the purchase, hoping it would be a relatively standard size, and were disappointed that the bath was so much higher than a standard bath, causing issues with the shower that had inlets into the wall at a fixed height.
Additionally, we did not receive any instructions on how to fit the wall panel to the bath, or the shower screen to the bath and wall. We rang again to ask for instructions that should have been included and they said they would send some through and they didn't, again. So the fitter had to busk it, which is nerve wracking.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We’re pleased to hear that you’re happy with the product itself, but we completely understand your frustration regarding the lack of customer service and the difficulties this caused during installation. You should have received the specifications and fitting instructions when requested, and we apologise that these were promised but not sent on multiple occasions.
We would really like the opportunity to look into this properly and see if we can help resolve any outstanding issues. Please contact Kelly directly at kelly@bathroomcity.co.uk, who will be able to assist you further and look into what happened with your enquiries
Kind Regards
Bathroom City
Good products for acceptable price
Good products for acceptable price, nice customer service!
20 augustus 2026
Antwoord van Bathroom City
Thank you so much for your 5-star review. We’re delighted to hear that you’re happy with the quality of our products, our prices, and our customer service. Your support means a lot to us, and we look forward to serving you again
Kind Regards
Bathroom City
We had a wonderful experience with…
We had a wonderful experience with Jimmy at Bathroom City in Birmingham. He was extremely helpful, patient and professional, taking the time to work through our bathroom design with us in great detail.
What impressed us most was that Jimmy stayed an extra hour after his working time just to make sure everything was completed and that we were happy. It is very rare these days to find someone so dedicated and genuinely willing to go the extra mile for a customer.
Thank you so much, Jimmy, for your time, patience and excellent service. It was truly appreciated!
Mr & Mrs Allen
16 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
We’re delighted to hear about your experience with Jimmy at our Birmingham showroom. It’s fantastic to know that his patience, professionalism and dedication made such a positive impression.
Jimmy takes great pride in helping customers bring their bathroom designs to life, and we’re especially pleased that his commitment to making sure everything was completed to your satisfaction stood out to you.
We’ll be sure to share your kind words with Jimmy — they’ll mean a great deal to him.
Thank you again for choosing Bathroom City, and we wish you both all the very best with your beautiful new bathroom
Kind Regards
Bathroom City
staff very friendly and helpful Kelly…
staff very friendly and helpful Kelly sorted everything fast and efficiently, great service
20 juni 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you, We’re delighted to hear that our team were friendly and helpful, and that Kelly was able to sort everything quickly and efficiently. We’ll be sure to pass on your kind words to her
Kind Regards
Bathroom City
Fantastic Service
Fantastic Service, I had an issue and it was sorted straight away by Mariah.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
We’re delighted to hear that Mariah was able to resolve your issue straight away. We’ll be sure to pass on your kind words to her
kind regards
Bathroom City
Good after sales support
Kelly in customer support was excellent in support me with my after sales query thank you
17 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you , We’re delighted to hear that Kelly provided excellent support and was able to assist you with your after-sales query. We’ll be sure to pass on your kind feedback to her. Thank you for choosing us
Kind Regards
Bathroom City
Finally a company with sense.
They delivered to Scotland and it was free shipping, been struggling to get the right size bath panel shipped so a big thank you as other companies wouldn’t deliver to Scotland.
10 augustus 2026
Antwoord van Bathroom City
We’re delighted we could help you get the right size bath panel and, most importantly, deliver it to Scotland with free shipping. We really appreciate your kind words and are so pleased we could make the process a little easier for you
Kind Regards
Bathroom City
Good service when a cabinet arrived…
Good service when a cabinet arrived broken. Fast replacement sent out. Very happy with the vanity system supplied
4 augustus 2026
Antwoord van Bathroom City
We’re delighted to hear that we were able to resolve the issue quickly and that you’re very happy with your vanity system. We really appreciate your kind feedback and hope you enjoy your new vanity for years to come
Kind Regards
Bathroom City
Bathroom City Customer Service
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issue I had. By the following day my issue was resolved and the correct item is being sent. Kelly was extremely helpful and kept me up to date throughout.
I have purchased products from Bathroom City before and as in this case customer service has been excellent.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that Kelly was able to resolve the issue so quickly and kept you updated throughout the process. We’ll be sure to pass your kind comments on to her.
It’s fantastic to know that you’ve purchased from Bathroom City before and have consistently experienced excellent customer service. Your continued support means a great deal to us.
Kind Regards
Bathroom City
Excellent customer service from Kelly
Excellent customer service from Kelly. Would buy from Bathroom City again!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Bathroom City
Thank you , We’re delighted to hear that Kelly provided such excellent customer service and made your experience a great one. We really appreciate your kind words and look forward to welcoming you back to Bathroom City in the future
Kind Regards
Bathroom City
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