Bathshop321 Reviews 

The support on taking the order was great but the logistics team whom Bathshop use to deliver are questionable. A delivery 3 hours earlier is significant, to then have taken the incorrect contact details meant the delivery was on its way back to the warehouse. Next day delivery again 3 hour time difference but delivery accepted ....item missing. Next day delivery discovered more items missing ...legs to the bath, pretty essential part for the plumber. Next day delivery ...no items appeared, spoke to Manager assured me of 4 day delivery, bath legs never appeared. A week on from initial delivery and no complete order, missing bath legs were sourced by the plumber so he could fit, a week later than planned. Complaint sent to David manager at Bathshop to date no ackniwledgement.

Purchased a shower screen over the phone to collect in their shop within a few days. Didn't receive any emails confirming delivery etc. Called them and they said its now not due in for over 2 months (nobody was going to let me know). I asked to cancel/refund and was told that was being put through. Again no email confirmation, no refund. Contacted again, was told that it had been requested to accounts team but there were some team members off. Again no refund and no emails, contacted again and was told same story, its been requested and should've been done, still no refund.

I wouldn't trust this company, never had such poor service and lack of communication.

I ordered a black edge shower screen from this company, the wrong colour order was delivered. I spoke to someone on the phone who stated they would organise collection and deliver the new shower screen on Monday. A few days later a man came to collect the shower screen but no replacement was delivered ? Company then stated that a new shower screen would be delivered on Tuesday, I took another day off work and rang the company to check, they started it wasn’t being delivered until Thursday. On Thursday I had a message with delivery times, took another day of work…. yet again not delivered. I rang the company who stated the item was not getting delivered that day and could not tell me why. They said they could schedule another delivery for the next week but they suggested a refund. Therefore I cancelled my order. 4 days off work in total and no shower screen, do not buy from this company.

Product came on time, all perfect working order.

Great service and good quality bath panels.

DO NOT BUY. SCAMMERS. AWFUL CUSTOMER SERVICE. Purchased a bath with panels 10-6. Delivery 20-6 PANEL ONLY. NO bath??? Said...delivery next week, then an email, sorry 4 weeks!!!! Asked for a refund...they want their panels back. Fine. Picked up 5 days ago, I've sent about 6 emails asking where my refund is (as they wouldn't until the panels were returned) and NOT ONE REPLY. Not even a ' it will be refunded within 5 working days'. NOTHING. SCAMMERS. DO NOT BUY FROM THIS COMPANY.

bought a 2 in 1 toilet sink. excellent customer service, price was cheaper compared to other shops.

Extremely helpful staff, knowledgeable about their ranges including sale and clearance items .Ex show room shower dismantled and loaded into car for me - wonderful.

Excellent items at great value. Brilliant assistance. Quick and easy!

I had originally ordered a shower cubicle from Mano Mano, It is a long story please read their website for any more information on how bad the service was. However, I source the product had come originally from Bathshop321. As the parcel has not arrived from the other company? I enquired this morning directly to Bathshop321 and spoke with Mike Murphy. He has literally renewed my faith in online shopping. Mike could not have been more helpful and understanding of the situation He has arranged to send out a replacement product, (as the first never arrived) for the first available delivery on Monday the 17th of June.
So a big shout-out to Mike Murphy, for his polite and courteous customer-service; here’s hoping the delivery company doesn’t let you down. Thank you!

Staff where extremely helpful.

Item where responsibly priced

They having good design all the time ready to take

Good price but went to collect and found it had not been ordered they found me a bath but had no shower screen. they are going to deliver it this week.

Great service and delivery. Thanks

They are advertising products that they don't have in stock, Take payment and wait until you inquire why your item is late to tall you that its not in stock.
I bought a bath from them which was advertised on monomono , after 7days fore my inquire I have got a email saying that they don't have it in stock they are expecting it by June

Helpful and informative staff.

Helpful staff and good product - will use this company again

Great prices, endless choice of stock.
Friendly helpful staff, no fuss ordering, fast delivery.
Very happy customer.

From my recent experience I cannot recommend this company. I bought a shower screen from them and when fitter saw it he told the it was the wrong size. I contacted the company and they agreed to collect it even though it was 30 days from date of delivery but only by a few days. I thought great, a co that cares about its customers and will be flexible to help. However, next day they emailed me and reneged on their promise which is very bad business practice. I would advise people to be very wary of buying from them and there are many other bad reviews on here and I wish I'd read them before buying the item.