Batleydiy 

This company has closed down, they have no shop, they will not deliver your order, they will not refund you. I had to wait 30 days to get refunded by Mastercard. To try to just steal peoples money is unexpectable and they should be held accountable.

Item I ordered wasn't delivered. Phoned to ask for a refund, took forever to get through. Refund hasn't came (3 weeks). Can't get back through to them on the phone.
DO NOT USE THIS COMPANY!

Ordered an item from here, the item hadn’t been despatched for a few days so I reached out to them on the live chat, no answer, I tried emailing no answer, I then tried calling and I was on the phone for nearly 30 MINUTES still no answer.

I then emailed them telling them to cancel my order for a full refund, and that I’ll be taking my business elsewhere, I had a reply saying that my order will be with me by Thursday even though I’d told them I want to cancel as it was too late. I will be reaching out to the bank to get my money bank, do not buy from here!

Massive SCAM!!!!
Ordered a bath panel 3 months ago, haven’t sent it, phoned numerous times keep getting fobbed off with ‘your refund will be with you soon’ load of crap!!!!

The items I ordered and paid for were not in stock ? They took ages to reply to emails to tell me this. Also they have the phone system telling you that your call is important and they will be with you shortly. That never happened as over a three day period I spent a total of one hour on the phone with no replies. I contacted PayPal who gave me and instant refund.they closed their retail shop so only offer online, which is not really working. Do not buy from Batleydiy

I usually read reviews before buying from a company that I haven't used before, sadly didn't bother this time! My order was placed on 5th October, no idea where it is or even if it's coming. sent an email 5 days ago, no response yet.

Order a screen wash on 25Sep and nothing happens until now, 19Oct! Should read comments before ordering!! Trying to contact them for a cancellation and refund!

Scamming company.Will take your order that they have no intention of fulfilling.Will blag you when you contact them about your order saying it will be sent through soon.Then when you ask for a refund instead after seeing so.many negative reviews for this company.They say they are processing a refund but over a week later still no sign of it.So have had to retrieve the funds through A disputed transaction with my bank.Would give them 0 stars if I could.AVOID AVOID AVOID !

I ordered a pagoda 3 seat hammock more than two weeks ago.Hasn’t been delivered,and they don’t bother answering the phone or replying to emails.
Next step is to report them to citizens advice for investigation under trading standards.
Stay away from this company!

Shame!
Get service with them twice.
First time:
Ordered - Wood filler and Caulk
(delivery takes 2 weeks)
Second time:
Ordered - Screws, Caulk, Metal corners, Wishers.
(delivery waiting for 3 weeks - nothing)
Emailed to them - nothing
Open dispute on Klarna for refund, then Batley DIY awake and said that they have not few items, that why they didn’t post it yet.
(I almost was waiting for 1 month or more and they didn’t bother to inform me that I waiting for nothing as there items in “black hole”
I gave them 2 options
Full refund or send me that what they have.
(Result - 80% of items they posted, it’s delivered.
Refund for undelivered items that they promised to pay, I don’t have for 2 weeks now. Also they ignored my emails again, (because I trusted them and closed dispute on Klarna)
Have to get help from Klarna again.

And inform my friends to don’t buy anything from them (as I recommend it after first try)

Warning Warning Warning this is a rouge company Selling items they do no have in stock. Stop closed months ago. Leah tells you they only have one item and they are waiting for the other two from their warehouse down the road. 2 weeks later Nothing now you can't even get them to answer the phone or reply to emails. Read other reviews! I didn't before I ordered! Payed by Paypal and have managed to get a full refund. Will now report to Trading Standards. You Have been Warned.

Scam website. Don't order from here, they won't ship your item.

Edit: after contacting them about the unfulfilled order they said they didn't have the item in stock and decided to cancel and refund me. Refund has never arrived even though it's been 12 days and they aren't responding to emails anymore. Will have to try and get a chargeback via bank. Note I did email them after receiving this response and haven't gotten any answer yet.

My experience with Batley DIY has been abysmal. On 15 July I ordered some secateurs, realised immediately I had ordered the wrong ones so wrote an immediate email to cancel. I was extremely impressed that they sent an email to me to confirm that the order was cancelled. They sent an email to leave stars, I gave 5. I went abroad. A few days later I got an email to say my order would be delivered. When I got back, I found the packet. I have not opened it. I rang and spoke, being told it would be escalated. When nothing happened, I rang again and was told it would be escalated. I have had no chance to talk since as there is just a recording saying 'your call is very important to us, please wait for the next available agent'. I am going crazy. I have made 3 calls all were 40 minutes hanging on. They don't reply to emails, sending only a message saying thank you for reaching out and they will get back within 24 hours. It is totally outrageous.. Because they sent confirmation of cancellation, I bought other secateurs and £50 is wasted. Today is 3rd October, Order and confirmation of cancellation were 15th July. If I could give no stars I would.

So far not great. 11 days after ordering, an email and a call later to find out they have only one of the things in stock I ordered and the other part won’t arrive with them for another 2 days. Not sure why it’s in stock in their website! So apparently they will dispatch the order later in the week (maybe)
After reading all the other reviews I am not holding my breath at all. If you want something quickly- don’t go here

Ordered items that they never had and still advertising them on their website, they have now said order cancelled after chasing them and in process of waiting for refund which they have said 14 days....we will see looking at reviews from other people....AVOID !!

Oh boy I should have read the reviews before buying, no goods, unresponsive, have now bought elsewhere. Currently waiting to get money back. Avoid!

I placed an order with Batleydiy over a month ago. The item was never dispatched, and despite multiple follow-ups, I have not received a refund. Each time I contact customer service, I am assured the matter is being dealt with, but nothing has been resolved. This has been an extremely disappointing experience, and I would strongly advise others to be cautious before ordering.

They sent a cheaper version of the saw we ordered, Jetmax not Fatmax. Then refused to admit this. No refund or replacement offered. Slow responses. Advert misleading.....In response to Batley reply...

The response below is wrong. The picture and text clearly described a Fatmax, if your codes are wrong, put them right and give us the item advertised.

Didn’t receive order. Emails ignored. Phones not answered. Scammers

Items DID NOT ARRIVE. would not recommend buying from this company.
I am unsure who works in the customer service department but I had no response. Managed to get a refund from PayPal.
DONT WASTE YOUR TIME OR MONEY.