I bought Battleface plan including CFAR thru squaremonth website, it’s easy to purchase and understand the coverage details and much cheaper than any other plans provided on squaremouth. Unfortunately... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Battleface is the BEST travel insurance company. You can mix and match coverage, so you only buy what you need. They have been very responsive to any inquiries or claims. Highly recommend! We never tr... Toon meer
Bedrijf heeft geantwoord
I sent and email and the response turnover was quick. When I was ready to get the policy, it was very straight forward and within minutes I got my policy paid for and in place before my trip. The pric... Toon meer
Bedrijf heeft geantwoord
I had never had to purchase separate medical travel insurance but I thought it would be a good idea on this trip. I don't travel international often but considered this on this trip. It was easy, an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over battleface
Geschreven door het bedrijf
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Contactgegevens
Suite 102, 80 Churchill Square, Kings Hill, ME19 4YU, West Malling, Kent, Verenigd Koninkrijk
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,7
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van battleface
Thank you for taking the time to provide your feedback!
We’re glad you found our prices competitive and the website easy to use, we believe travel insurance should not be a 'battle'
Wishing you safe and enjoyable travels!
Antwoord van battleface
Thank you for your review!
We’re glad you found everything clear and straightforward.
Safe and happy travels!
Antwoord van battleface
Thank you for the 5 stars!
We’re glad you found everything simple with clear questions and information.
Wishing you safe and enjoyable travels!
Thought we were going to have to cancel…
Thought we were going to have to cancel our trip to koh kood Thailand due to insurance from other company being invalid as per government travel advice , someone told us about battle face and they insured us no problem at all , someone told koh kood is back on
Thanks
9 januari 2026
Antwoord van battleface
Thank you for sharing your experience!
We’re really glad we could help when your original cover became invalid and allow you to continue with your trip to Koh Kood.
It’s great to hear everything worked out and that we could provide the cover you needed. Thanks for choosing battleface, and we wish you safe and enjoyable trip!
Antwoord van battleface
Thank you for your feedback!
We’re glad to hear our live agents were able to answer your concerns quickly.
We’re always here to help—safe travels!
I submitted a Trip Cancellation claim…
I submitted a Trip Cancellation claim with Robin Assist on December 8, 2025 (Claim #57001) on behalf of my Battleface policy, and I did receive the initial confirmation email acknowledging receipt. However, since then, I have not received any additional communication, updates, or requests for information, and the claim does not appear to have been actively acknowledged beyond that first notice.
This is actually my first time ever needing to file a travel insurance claim, so I’m unfamiliar with the process and timelines. I just want to make sure everything is moving forward appropriately and that no additional documentation or action is needed from me.
I truly appreciate the work Robin Assist does and understand claims take time to review. I’m simply hoping for a status update or confirmation of next steps soon. Thank you in advance for your attention and support—I look forward to hearing back.
8 december 2025
Review zonder uitnodiging
Antwoord van battleface
Thank you for the feedback and for taking the time to share your experience. We understand how frustrating it can be to submit a claim and not hear anything further, especially when you’re unsure what to expect next. We’ll take this on board and look at how we can improve our communication going forward.
Our team will reach out to you directly to review your claim and clarify next steps or anything else that may be needed. We appreciate your patience and understanding.
Great company for travel insurance when your travel countries are on an FCO warning list
Anyone looking for travel insurance for "hostile environments", this is your company. I have used them twice and this time round i had to make a claim for luggage. It was the easiest experience I think I have ever had with a travel insurance company and was settled without fuss promptly
13 november 2025
Antwoord van battleface
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’ve chosen us more than once for travel to challenging destinations, and even more pleased that your recent luggage claim was handled quickly and without any fuss. Providing straightforward, reliable support — especially when you need it most — is exactly what we aim for.
We truly appreciate your trust and recommendation. Safe travels on all your future adventures!
Koh Chang trip saved.
We were really concerned for our stay in Koh Chang because of the ongoing conflict between Thailand and Cambodia our travel insurance cover would’ve been invalid but Battleface has provided us with their cover which is absolutely adequate cover. A massive weight off our minds…
16 december 2025
Antwoord van battleface
Thank you for sharing your experience.
battleface are really glad we could provide you with suitable cover and help put your mind at ease during what must have been a worrying time. Knowing you feel protected while travelling in Koh Chang means a great deal to us.
Wishing you safe and peaceful travels ahead!
Good service
I am currently have a family visit in UK. I had a trip to Spain with them in Nov and needed to buy travel insurance. As I am not a UK resident and I was not able to buy travel insurance from other insurance companies. I was glad to find battleface and bought one from them. The purchasing process was easy and fast.
15 oktober 2025
Antwoord van battleface
Thank you for the kind feedback. We’re glad battleface was able to help when other options weren’t available and that the purchase process was quick and easy. We appreciate you choosing us and hope you enjoy the rest of your time with family in the UK.
Antwoord van battleface
Thank you so much for your feedback!
We’re thrilled to hear you found our service easy to use and at a good price.
We appreciate your support.
Antwoord van battleface
Thank you for your feedback!
We’re glad you found the website easy to use and were able to locate the policy you needed quickly.
Wishing you safe and enjoyable travels!
I don’t get how I’m supposed to rate…
I don’t get how I’m supposed to rate travel insurance before needing to use it. What am I rating exactly? The checkout experience?
9 december 2025
Antwoord van battleface
Thank you for your honest feedback!
We understand completely — it can feel strange to rate travel insurance before ever needing to use it. Most customers base their review on things like the clarity of the cover, the ease of purchase, and the overall experience so far.
We truly hope you never need to make a claim, but if you ever do, we’ll be here to support you every step of the way.
Thanks again for sharing your thoughts!
Quick, easy to communicate with and personable
Quick, very easy to communicate with, personable and straight forward.
3 december 2025
Antwoord van battleface
Thank you for your fantastic feedback!
We’re so glad you found our team quick, easy to communicate with, personable, and straightforward.
We truly appreciate your kind words.
Safe travels ahead!
The straight forward and easy to follow…
The straight forward and easy to follow proceedure
8 december 2025
Antwoord van battleface
Thank you for your feedback!
We’re glad to hear you found the procedure straightforward and easy to follow.
Safe and enjoyable travels!
Very unprofessional
They are totally unprofessional in their customer service. I have emailed them several times and never got any response. They closed my claim without even a word of explanation or communication. None of my emails and complaints were ever responded to.
2 december 2025
Review zonder uitnodiging
Antwoord van battleface
Hi there,
We’re sorry to hear about your experience, it’s not the standard we strive for. We’re unable to find your case based on this review and would like to investigate.
Please email contact@battleface.com with your full name, policy number, and claim reference, and we’ll look into it as a priority.
Update from December 8th, 2025: Thank you for getting back to us with your details. We’ve now located your case and have asked our claims team to reopen it for a full review. This situation is not our norm, and we are looking into the communication history to understand what occurred. We’ll be reaching out to you directly with updates.
Thank you for giving us the opportunity to address this properly.
Battle Face is an excellent…
Battle Face is an excellent professional in your quick service, highly recommended to my friends.
3 december 2025
Antwoord van battleface
Thank you so much for your wonderful feedback!
We’re delighted to hear you found battleface service quick and professional.
Your recommendation truly means a lot to us. Wishing you safe and enjoyable travels!
Antwoord van battleface
Thank you for your great review!
We’re happy to hear the site was easy to use and that the costs and benefits were clearly explained.
Wishing you safe and enjoyable travels!
Over 65yr travel policy…
It was easy to deal with the contact centre, but not always easy to understand the young man. Spoke with a lovely lady called Sue, who was very helpful. Followed up our conversation with email instructions, so i knew exactly what to do next. Explained why we could not purchase an annual policy with the 90 day extension, due to an age change halfway through.
15 november 2025
Antwoord van battleface
Thank you for sharing your feedback.
We're glad to hear that our contact centre team was able to assist you and that Sue provided such helpful and clear guidance — we’ll be sure to pass on your kind words to her.
We appreciate your patience regarding the difficulty in understanding your first call, and your comments will help us improve.
Thank you again for taking the time to leave a review, and we wish you safe and enjoyable travels ahead!
Very helpful and easy to deal with
Very helpful with my enquiry and even though they were unable to cover fully my needs I would highly recommend them. Thank you Linda for your assistance.... was lovely to deal with someone so helpful and friendly.
17 november 2025
Review zonder uitnodiging
Antwoord van battleface
Thank you for your kind words!
We’re so glad Linda was able to assist you and that you found her helpful and friendly. Even though we couldn’t fully meet your needs this time, we truly appreciate your recommendation.
We’ll be sure to share your lovely feedback with Linda. Safe travels!
Antwoord van battleface
Thank you for the great feedback!
We’re glad you found everything simple, direct, and exactly as expected.
Wishing you safe and enjoyable travels!
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