Beacon Electrical Reviews 

The sales assistant,Kieran was very helpful, friendly and knowledgeable. He tried very hard to help us with our enquiries. Prices were competitive. Very pleased with our experience.

From the first minute we walked in the door, we were asked if we needed any help. We did because we had an idea of what we needed but some additional advise. Nothing was too much to ask or too silly. Colin was clear and brilliant, checked availablity and gave us the best possible price. Talked us through delivery options and extended warranty for when the machine is delivered. Brilliant service.

Excellent personal service from Colin . Highly recommended.
Thankyou!

Have used the Plymstock shop many times over the years, always our first place to go!
Dave’s discount deals are always very competitive and the delivery guys had our old washing machine out and the new one fitted and working in no time.
Thanks again for your excellent service!!

On two separate occasions I have needed assistance with My Sony TV having caused the faults accidentally myself.
On the first occasion Ben sorted the problem and yesterday Collin,with great patience steered me through the many options and and corrected the errors. Such a relief to have it all perfect once more!

Always such detailed product knowledge, great friendly service and price. Wouldn't shop anywhere else.

What a great company to deal with - brilliant prices, superb service - and updates via email all the way. And you can even phone them! Highly recommended

What great service! Thanks to Colin and all the team for their patience and advice.

First time I've used these guys, posted the dehumidifier to North Devon @ no extra cost, seamless transaction
Good communication ,would recommend and use again.

In a world where good customer service is increasingly hard to find, the guys at Beacon Electrical in Totnes are a shining example of how to get it right. Not only were they patient and helpful, they were able to sell me the exact item I’d been looking for (but which had been sold out everywhere else) and at a fantastic price.
I have been going to Beacon electrical for years and will definitely continue to do so. I can definitely recommend them.

Superb delivery and the highest professional standards from the two guys who installed the cooker.
Could not fault these two and they are a credit to BE.
If the cooker is as good then all will be a wonderful experience.
Thank you. M. Palmer

A great experience with helpful, knowledgeable staff. Many thanks to Matt for getting us a good deal on our washing machine. Additionally, the extra charge for delivery, installation and removal the old machine was well worth it. The delivery team very diligently cleaned marks from the floor and spent time lining integrated door panels perfectly. Very happy to come home and find a perfectly installed washing machine.

Best price of product I could find anywhere, and great service.

Quick phone calls to me from friendly real human people, just to check in on the details and to let me know when delivery would be happening.

Just for awareness - free delivery doesn't actually include all parts of the UK and there's a £20 surcharge for national delivery - but I feel this is entirely reasonable and delivery all went like clockwork.

It's usually price OR service - but it's great to get both in one package!

Excellent service. Good information and wide range of products. Feels good to buy from a local business. Thank you Beacon Electrical.

Lovely friendly staff, Colin was excellent and very helpful.

I needed help with my Television (No sound only picture) I asked advice and I was given advice and an option to bring TV into shop to check it.
All staff I dealt with were kind and friendly and very helpful
I will shop at this Electrical shop again. Thank You
Sue M

We went to the beacon electrical shop to purchase a cooker for the lady I look after. Kieran was extremely helpful and the shop should be proud of his conduct throughout the time we spent in the shop.

My washing machine broke a few days before Christmas.
I phoned and spoke to Cavan in the Kingsbridge branch and he went through some options and ordered one for me.
He did his best to see if they could fit in a delivery before Christmas, but there was nothing available, so he booked me in for the 28th, which was great.
On the day of delivery, the team phoned when they were on their way to let me know they would be arriving soon. They installed it and put on a test wash to make sure it was all running okay and they took the old one away.
Great service all the way. Very friendly helpful team. Thank you

This is a product which is very popular and most suppliers were out of stock

Beacon said they would have it back in stock within 3 weeks. Their price was one of the most competitive and they posted for free .. from Devon to Norfolk.

Moreover they called me personally within a day of my order to reassure
me about the order and delivery.

Dehumidifier has arrived, well packed and works well. This - refreshingly - feels like good old fashioned customer care of old.

Bravo Beacon.

Alex D
Loddon, Norfolk

I am so grateful I found this company; their customer service is absolutely fantastic. I've had the absolute best experience with these guys ordering an oven just before Christmas. They always answered the phones quickly and sorted any issues or queries I had.

They even emailed me before I had managed to make the purchase when I had payment issues. I then had an issue with the oven (absolutely nothing to do with them, manufacturer's fault), which they sorted out for me in under 15 minutes. It's genuinely made my day how well it's all been dealt with and how stress-free they've made things.

I hope the owner of this company appreciates how lucky he is to have such great staff. It's so incredibly rare to deal with businesses these days that still give this much attention to each individual customer. I cannot recommend these guys enough; I will be going straight to these guys for anything else I need in the future based on the customer care alone.