Beauty-scent.co.uk Reviews 

Very disappointed that this company have not responded to my emails. Hubby purchased a Nuxe oil gift set as a Christmas present for me. I have used Nuxe oil for years and this product just smelt of cooking oil. I complained and they asked me to return and they would test it. I did this early January and have heard nothing in spite of them receiving the product back. I have sent 3 emails, no reply, not even their standard email stating they will respond within 48 to 72 hours. I did my own research and the item is genuine but over 3 years old according to the batch number. Shocking customer service. Avoid this company unless you happy to throw your money away

I’m very disappointed with the service . I cancelled my order #BS112332S on 4th of January 2026. However, I still haven’t received refund. I have tried to contact customer service( more then 5 email I’ve sent), but the issue remains unresolved. It has been two weeks and my money are still missing. I strongly advise being cautious when ordering from this site.
Please process my refund immediately.

Bought two candles and one arrived broken emailed customer services on 31/12/2026 and heard nothing back yet - very disappointing so wouldnt order again from them

Received very dirty Maroccan oil shampoo and conditioner. This is probably a very old product expired. I wish I could post a photo here.

If I could rate it a zero I would do so.
Ordered a perfume set as a Christmas present on 7th December. Apparently lost in the post. I rung 3 times to get it resolved. First 2 calls I got told they had sent it again for me and I’d get a new tracking number. That never happened. Rung up a 3rd/4th time and got told no notes on file to say this had happened even though the previous agents had said it was put on there in case a had to call back.

Had enough and asked for a refund. That was 8 working days ago and still waiting for the refund. I would avoid this website company at all costs as the way they deal with issues is very poor.

Good service all round well done

Received different bottle than ordered but smells sound so just kept it

Fast delivery.
Exceptional price.

Fast delivery and good quality.

Placed an order with this company for 2 perfume gift sets. Order was despatched extremely quickly so can't fault them there. Whether the items were any good or not I guess I will never know, as I did not receive them. Seems they were lost by Royal mail. Contacted customer services and received a response within a day or 2 advising me to wait 10 days.
After 10 days contacted them again was told they would investigate with royal mail and get back to me. That was the last I heard from them, despite me sending further emails requesting an update. I'm only glad I payed via PayPal so was able to request a refund through them, which was received instantly.
I love perfume and was hoping I'd found a new place to shop but unfortunately will be the 1st and last time using this company.
Terrible way to run a business.
Warned all my friends & family not to bother.

Beautiful smelling scent, and a quick delivery.

First time ordering,item received the next day!Amazing!
Will definitely shop again
Thank u!

I ordered a perfume as a gift, and it arrived on time. However, the box was dirty and slightly torn, making it completely unsuitable to give as a present. I contacted Beauty Scent as soon as I opened the package. I was kept on hold for 43 minutes and eventually had to hang up the phone. I tried again on another day and waited for 30 minutes without getting through.

I then used their messaging service, where I was asked to send photographs of the damaged box, which I did. I received an email saying someone would get back to me, but two weeks later, despite following up, I am still awaiting a response. Their customer service is appalling.

Ordered a perfume gift set at a great price and used a code for free next day delivery.
The set arrived as promised in perfect condition. Great service, would highly recommend 👌 😊

It has now been 4 days since I have been chasing Beauty Scent to either send me the correct item or a refund. I managed to get through to their customer services line on one occasion (on other occasions was on hold for hours and no response!) and was told that they do not hold the item advertised and they are not sure why it is listed on their website - I paid £60 for this and instead they sent me a “travel kit” worth £37!! Absolutely shocking and clearly fraudulent advertising. This was a Christmas present and since I am travelling in a couple of days, I feel stuck with the situation. Please be aware - I will certainly not be using this company again.

Items not received and what was was damaged - no customer help at all.

Bought a moisturiser on offer, postal costs were inexpensive and goods arrived quickly. Everything you want from and online shopping experience

Company doing well I'm happy

Excellent company! Very quick delivery!