Initially the payment didn't go through but I persevered and got through eventually. Website was easy to use and I got what I wanted. Communication was good and Bella Freud delivered quickly in a cou... Toon meer
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Very fast shipping. Many thanks for that! UPS is unfortunately very complicated as a transport provider in Germany, as there are only a few access points where you can pick up the parcel. Would prefer... Toon meer
Bedrijf heeft geantwoord
Love Bella Freud. Good value and always a good talking point at my dance classes. Men have interesting interpretation of the t shirts and jumpers with slogans. I say nothing and enjoy the ride
Bedrijf heeft geantwoord
Absolutely amazing customer service. I needed to return an item due to sizing. A replacement was quickly dispatched, however Royal Mail had a problem, which was resolved after a couple of days. Chris... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Globally known for her instantly recognisable knitwear - Bella Freud's signature jumpers have garnered a cult following amongst the world's most stylish.
Contactgegevens
Bella Freud, Screenworks, 22 Highbury Grove, London, N5 2EF, London, Verenigd Koninkrijk
- +44 (0)20 8964 4900
- customercare@bellafreud.com
- www.bellafreud.com
4,7
Uitstekend
1K reviews
Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Initially the payment didn't go through…
Initially the payment didn't go through but I persevered and got through eventually. Website was easy to use and I got what I wanted. Communication was good and Bella Freud delivered quickly in a couple of days. No fuss no muss very happy with what ive got lovely stuff high quality!!
4 april 2026
Love my new jumper
Love my new jumper. Have had so many compliments. Amazing service and quick delivery. Will definitely be buying again 🫶🏻
28 maart 2026
I ordered an item online and it was…
I ordered an item online and it was delivered to Switzerland. However, I wasn’t told the item wasn’t returnable and the refund hasn’t been processed.
27 februari 2026
Antwoord van Bella Freud
Hi Maria,
Thank you for your review - I’m sorry this has been a frustrating experience.
I can see there was some initial confusion with the returns process, as the UK returns portal was used first before you were then guided to the correct international returns portal. Your parcel was received by us on 18 March (Wednesday evening).
Once a return has been received, it can take up to 10 working days to be processed, although this is often quicker outside of peak periods. I’ve emailed your expected processing date to you directly.
At present, instant refunds and exchanges (under £650) aren’t available for international orders, although this is something we’re actively exploring. It’s been very well received by our UK customers so far.
Please let me know if there’s anything further I can help with.
Kind regards,
Chris
Lovely customer service as ever
Lovely customer service as ever. Always a joy to visit the store and to go away with Bella armour.
28 februari 2026
Antwoord van Bella Freud
Thank you, Amanda, it was such a pleasure having you in store. Hope you’re enjoying your Bella Freud piece.
Chris
Great experience
Very quick delivery, products are extremely high quality, very pleased all round.
27 februari 2026
Antwoord van Bella Freud
Thank you for your review we really appreciate it. Great to hear everything arrived quickly and you’re happy with the quality. Enjoy your jacket!
Chris
Always a polite and quick response
26 februari 2026
I love Bella Freud and she never…
I love Bella Freud and she never disappoints. My T-shirt is made of the finest cotton, fits perfectly and looks fabulous. Her designs are so original that I always get asked where they are from. Well done Bella Freud!!
23 februari 2026
Antwoord van Bella Freud
Thank you, Ann, that’s so lovely to hear. Love that it’s getting people asking about it, that’s exactly what we hope for.
Chris
Love Bella Freud
Love Bella Freud. Good value and always a good talking point at my dance classes. Men have interesting interpretation of the t shirts and jumpers with slogans. I say nothing and enjoy the ride
5 juli 2025
Antwoord van Bella Freud
Thank you, Sarah, that’s so lovely to hear. Love that it’s a talking point at your dance classes, hope you’re enjoying every wear.
Chris
Such a beautiful silk shirt
Such a beautiful silk shirt , I bought one , I loved it so much I bought two .. I am in Bella Freud era now , maybe forever . Super speedy sending and beautifully packaged . Class .
26 februari 2026
Prompt delivery of high quality…
Prompt delivery of high quality t-shirt. As a long-term Lou Reed fan I couldn't resist this tribute to one of the Warhol Factory icons featured in Walk on the Wild Side. Especially given the bargain price in a sale.
1 maart 2026
I’m a big fan of Bella Freud gorgeous…
I’m a big fan of Bella Freud gorgeous knitwear.Delivery is always quick.Highly recommend.
27 februari 2026
Another beautiful piece such an…
Another beautiful piece such an incredible collection
27 februari 2026
Excellent service as always x
26 februari 2026
Very prompt and efficient service…
Very prompt and efficient service delivering great, value for money perfume
22 februari 2026
Beautiful pink silk shirt
Beautiful pink silk shirt. Fit was slightly smaller than usual so exchanged online purchase in store for the next size up. Lovely staff and very helpful.
28 januari 2026
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