Benridgewoolworks Reviews 31

Paid 10 pounds extra as not enough paid for postage. Delivery took 6 weeks. Not pleased

Sadly I’ve been scammed by this company. After paying 2019 for wool to be processed a spun in April 2025 I still have not received my wool at the end of May 2026. That is over a year! I have contacted the owner Lucinda Bird on many occasions and was told my wool was coming back from the spinners on many occasions and would be with me within a fortnight- I am still waiting!I have also asked for a refund but so far I have had nothing! I am now taking legal advice. Please avoid this company - She spends more time on Facebook than dealing with customer orders sadly.

Really disappointing experience with Benridge.
Two fleeces purchased, both full of scurf.
Long delivery times, fleeces packed in together with no label.
I have contacted them but have had no response, I wouldn’t recommend this seller for crafting fleece.

Update 10/06/26: Lucinda contacted me on 28/05 (after I had posted this trust pilot review) to tell me that scurf is normal in darker fleece breeds. Offered replacement or refund, I asked for a refund. No response to date.

This is a young company, and they have faced a few challenges along the way, but the quality of the product I have received on several occasions now has been exceptional. In my view, I cannot buy a better product for saddle fitting, so I will continue to buy Benridge Wool. It is the best, and there are improvements in service levels this time around compared to previous orders.

We are sheep farmers and began supplying Benridge woolworks with fleeces about three years ago. Initially , all went well. Lucinda collected our fleeces, processed and paid promptly. However, since then we've delivered the fleeces,payment has been slow and now we are waiting for monies from our 2025 clip. Although we have been promised we will be paid soon our calls and messages are ignored. I wouldn't recommend any dealings with this set up and we are currenty considering further action.

i wish i had read the reviews! ordered and paid for my wool , after 2 weeks it didnt arrive contacted the owner who said it was being posted the next day, i was sent a dispatch note and told it would arrive in 2 days , there was no tracking number on the dispatch note , after another week it still hadnt arrived so i contacted the owner again who said shed look into it and get back to me ... she didnt !! she then stopped replying to me .... i reported to Paypal and recieved a full refund immediately ... id advise anyone else to do this who have been treated as i was ...... do not buy from here!!

I placed a small order with Benridge as a test run before committing to a larger purchase of several fleeces. Unfortunately, the whole experience was extremely disappointing.

I waited months for my order to arrive. I had to chase repeatedly, and communication was slow and unhelpful throughout. When the parcel was finally sent, Royal Mail emailed me saying additional postage was required — something Benridge then paid, but only after yet another delay.

I did eventually receive the fleece, but the overall experience was far too stressful and disappointing. Based on this, I won’t be ordering from Benridge again.

This is the 2nd order I had placed (Lincoln longwool on sale) The order was processed, I received an email to say it had been shipped. It was a while before it arrived but the quality was good, and the quantity for the price is very good, also very little VM. The reason for the 4 stars and not 5 stars is the time it took to arrive and the shipping email didn't include the tracking number so I couldn't check on its progress. Overall a good purchase.

While Lucinda was very responsive to emails, the actual service was a let down. I asked about a breed study box, specifically referencing certain ancient breeds and was assured they were all in the UK selection. I ordered and it took ages for a shipping notice email, and then nothing arrived. After I queried, I caught her in a lie as she indeed hadn’t shipped it. It did however arrive the next day as she shipped it 24hr.

Unfortunately the “box” (shipped in a bag to save postage) contains completely raw fleece samples, some with a substantial amount of VM. Meaning I now have extra work to do. To be fair, there was zero description so I shouldn’t have just assumed. But still, a description would have been nice! Oh and some of the ancient breeds I requested (e.g. Soay) aren’t in the selection.

I shan’t be ordering again, which is a shame as I want to support the UK wool industry.

Hello 👋
I have read all the reviews below and I feel I needed to write
Everyone below please get in touch with Lucinda and re sort your orders if not already
I had the same issues as all below believe me I was annoyed however Lucinda I feel was working around the clock and got pulled under by Royal Mail making her sending parcels extremely difficult and frustrating !
She has come up with a method that works and I received my packages today and believe me the quality of her wool is fantastic! Please work things out with her and she will deliver
I am definitely going to re order her system works
Her business isn’t anything bad she just was trying to get out orders and being pulled down by the mailing system
It must of been difficult for her especially when she’s also looking after flocks and running a farm
Email her and work though your orders
I am glad I did 🙂

I ordered and paid for fleece from Lucinda bird at benridge. Got nothing. Complained and got a tall story. Asked again and was promised delivery. Nothing!
I was lucky enough to be refunded by PayPal.
Please don’t deal with this dishonest person or their company.

Partner ordered some wool in January. It never arrived. Lots of messages to them asking where it is. Responses blaming the weather and how busy they are. It's now April. Asked for her money back. She's now advised Benridge they'll be taken to small claims court in order to recover her money. She still hasn't heard anything but will be proceeding with a small claims court action (I'd advise every single customer who hasn't had their order or their money back to do the same). I can't work out if this business is willfully ripping people off or they are just totally incompetent? Either way, there are far far better wool suppliers out there. Avoid this company like the plague.

I ordered wool 6 weeks ago and still haven't received it. It seems the excuses offered by Lucinda are the same as those given to lots of people, stating problems with packing, etc., then no replies. This is a scam company and its sad so much money is being extorted from people with good heart who love wool.

29 Jan- order placed and confirmed

6 Feb- I received an email to say the order had shipped with no tracking number

14 Feb- Lucinda told me that it was an error and that 'in my to label up list right now. If it's not today and receive tomorrow you will receive on Tuesday'

18 Feb- I contacted to request a refund.

1 March- I contacted because I hadn't received the order or a refund.

3 March- Lucinda responded to say 'we had a backlog of orders due to such bad weather but we have pushed through the backlog and brought down lead times'

16 March (today)- I have not received the order or a refund.

I paid for this order on 29 January

Do not use this company. I ordered in December and got an email saying it had been shipped. It hadn't. I followed up to get tracking, and got multiple emails from them saying it was shipped, just about to be shipped, had to be redone etc. after much email chasing i finally got my order in early Feb. Not fully trusting the company now, i weighed the order - they had only sent me 1.5 kg of the 2 kg. So dishonest. I've spent the 5 weeks trying to get the rest of the order or a refund, and been met with emails saying it's shipped (it hasn't), about to be shipped, no tracking provided, and now they are ignoring my emails. Avoid this company.

I have been chasing an order since December. Lucinda keeps saying it will be shipped next and saying there will be a tracking number provided but after months of back and forth nothing has materialised. I have started the chargeback process with my bank.

Only fulfilled half of my order, ignored messages, pleas for completion and alternative options offered to try and make up for the loss of my money. A refund request of £100 has been ignored. All my comments trying to continue communication on their facebook get deleted. Because they have delayed shipments, Paypal refuse refunds. Really bad customer services, avoid this company if you want to keep your sanity!

Avoid at all costs.
Sent me dirty unusable curls.
Promised to send replacement but never did.
No refund either.

HORRIFIC!

I placed the order on November 9th 2025. I thought it would be on time for my Christmas proyect of processing wool, from raw fleece to finished yarn.
As time passed by and my order didn’t arrive I contacted the seller by e-mail. I didn’t get any answer. I wrote several more e-mails. Any answer.
Meanwhile her social media activity was very active, with several posts a day. So I try commenting on it asking for my order. My comments were deleted.

Then on January 2th 2026 07:27:24 CET, Lucinda Bird replayed saying she has been busy buying stock, then on holiday, but all the prep work was completed before Christmas. She’ll be posting my tracking number very soon on the PayPal transaction as it’s very easy to fill in 

She never posted my tracking number.

On January 27th 2026 I opened a claim on PayPal to have my money back. They informed me that that practice could take up to 3 months to get resolved. As first step they contacted Lucinda Bird from Benridgewoolworks asking for the tracking details. She had 7 days to answer. After 7 days PayPal closed the claim to my favor reimborsing me the whole amount I have paid. She even didn’t care to answer the PayPal claim.

Red flags:
- Only contact by email. NO TELEFONE NUMBER, NO ADDRESS
- Not answering emais while having an active social media presence
- On the web page it is not listed the amount of products available
- No information on their website about dispatch times, shipping methods, terms & conditions
- her facebook page erases periodically the comments to her numerous posts where claims appear from customers

I ordered two raw fleeces from Benridge Woolworks almost a month ago, and the experience has been extremely disappointing.

Delivery was delayed, and I was initially told that Royal Mail had attempted delivery on 25 February. This was not true. I later received a letter directly from Royal Mail informing me that the parcel could not be delivered because the sender had not paid the full postage. I was then required to pay an additional fee myself in order to receive my order.

As a customer, I should not be put in a position where I have to cover postage costs due to the sender’s error. After waiting nearly a month, to then be asked to pay extra just to receive what I had already purchased is unacceptable.

I would strongly suggest the company reviews its shipping processes and communication with customers. This experience has been frustrating and has significantly impacted my trust in ordering from them again.