Berry Croydon BMW Reviews 

Do not take your car if you want to be ripped off and get you car returned to you, Brought my car from another dealer and needed a diagnostic run on the car due to the original garage who I bought it from not wanting to void the warranty , When I checked the vehicle in online it asked if I wanted a complimentary wash which I click ‘NO’ due to a paint job recently being carried out meaning I couldn’t get the car washed for a further 7 days and I am also very paticular about who washes my car. On arrival to collect the car it had been washed with harmful chemicals (even though they said they only used the jet wash) to the point the paint job has started to bubble and have scratched and swirled the paintwork which as a car enthusiast is not a good look to then be told that this is ‘Human Error’ but not even much of an apology. £200 later and the issue I took the car in for is still there and got told that I would need to bring the car back in which would result in being charged another £150an hour for a diagnostic. Avoid at all costs and take your money else where

Extremely disappointing service unfortunately at Berry Mini Croydon - experienced a fault with the transmission and some of the driver controls in the weeks following a full service and MOT. Called up to try and understand what was occurring, and swiftly got booked in. Upon attending the garage informed there was a £125 fee to diagnose, which would not be deducted from the cost of any repair.

When I explained how unhappy I was with the situation, I received a take it or leave it response. This was after being informed the repair could cost between £2k-£3k. I'm no mechanic, but I know there are a few things that can be done before a full clutch/gearbox replacement! I was being upsold before any work had even started...

To add to the pain, in the queue I had to listen to the same lady on reception try and sell a service plan, for which I know works out more expensive compared to booking via the BMW/Mini website (as the manufacture subsidise the Berry Mini cost, thankfully!)

Compare this experience to the local garage down the road, who had a quick look, found a fault in 5 minutes, quoted and fixed for a couple of hundred - always shop around folks!

Berry Mini, having had two service/MOTs with you now, your customer service and staff incentives could certainly do with a spring clean!

Great experience from my initial enquiry through to driving away in a new vehicle. Connor was excellent - very helpful, knowledgable and assisted me in my test drives with no pressure, then processing my order to handing over the vehicle to me in very short timescales. He was assisted by Sam and Stefan too! Great work guys. Thanks!

Terrible customer service. Took 3 attempts to get someone to pick up the phone to book an appointment for what turned out to be some warranty work for a Mini Cooper S. Agent on phone was brisk and quite rude when I queried why the earliest they could book the car in was 4 weeks despite the problem being a leak! When I tried to get it booked elsewhere it was down to me to phone their other branches. I mean come on! The agent assumed I knew where the other Berry dealers were located. Why would I know that? Pointed out that the website would allow me to book that week but was rudely told no that’s not working properly. Eventually agreed to book it in for the 4 weeks wait, fully intended to cancel it once safely booked elsewhere.
Managed to book at another group’s dealer for the next day! They have lost a potential new customer to their group. No thanks.
Additionally it took 2 messages to get a confirmation of cancellation. It’s like they really don’t care about the customer at all. Avoid!

I had my front break pads done at berry BMW Croydon, less then 3 weeks later I herd a noise coming from car as I'm driving I've called them up and booked in they promised that if its something to do whit what they done I would not pay a penny.

I received a call from them later that day saying my back break pads and disc need changing I found that strange as the noise is coming from the front but I believed them and told them to change it the next day I receive a call saying back break pads and disc changed but noise is still there but they still wanted me to pay for there mistake.

I point blanked refused and demanded they fix my car I then had to wait another day and then to be told its fixed and its from the front disc I argued with them on why it was not picked up sooner. It seems to me they wanted to avoid saying it had anything to do with the front pads as they then new I would not have to pay but they still gave me a bill for £300 pounds charging me even thou it was there mistake when asked to speak to a manager I was refused so I just paid the money and went totally unprofessional service something you expect from a side street garage AVOID at all cost.

Update 03/08/2021
Exact same fault is back they have taken my car back in and are completely silenced as to why I paid £300 two weeks ago when the fault is still there I have once again asked to speak to a senior member off staff and was told they are all busy.

I will update this review once this has been resolved.

AVOID AVOID AVOID

Had a really bad experience with a full service on my vehicle, after collecting the car and driving it home the coolant light came on. After inspection (pictures attached) you could see that the technician had forgotten to screw the coolant cap back on after inspection. This caused the coolant to steam and empty completely leaving residue over the engine compartment..

After complaining to BMW Berry of Croydon the response was to apologise for the error and to return the car so they could clean the engine and reimburse me for the coolant I had to add.
This didn't give me confidence in the quality of work carried out during the rest of the £600 plus service. I have requested to speak to someone more senior but to date have had no reply. Would recommend seeking out another dealership to carry out any future works. AVOID AT ALL COSTS.