Ordered the Kayflex capri double mattress from Best Beds Direct, order arrived 3 days later! Simply 1st class service, super price, super item, highly recommended! Kind Regards.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bed is exactly as expected, arrived promptly and was easy enough to put together. Cheaper than elsewhere, but quality doesn't seem to be an issue at all. Constant communication from Rachel during the... Toon meer
Bedrijf heeft geantwoord
Visited your showroom after being recommended by a family member..Very helpful young man, very professional and knowledgeable about the products on display..We didn’t feel at all rushed into making a... Toon meer
Bedrijf heeft geantwoord
Good communication, very well explained on product and delivery. arrived as confirmed, delivered to the room as promised. carried out with respect to our property. very quick and efficient. Very h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Best Beds Direct specialise in high quality and affordable beds and mattresses. All mattresses and divans are hand made in the UK. With free 2 man delivery to your room of choice, the ability to have you current bed or mattresses removed and recycled, and a price match, why go anywhere else?
Contactgegevens
Unit 1 Ashley House, Stephenson Way, Thetford, Norfolk, IP24 3RD, Thetford, Verenigd Koninkrijk
- 03301116810
- Info@bestbedsdirect.co.uk
- www.bestbedsdirect.co.uk
4,6
Uitstekend
396 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Good price .Not pushy
We got Nice new mattress at a decent price , the salesman was very knowledgeable ,helpful and most importantly not pushy .
Mattress also arrived on time.
10 september 2022
Review zonder uitnodiging
Antwoord van Best Beds Direct
Hi David, thank you for your positive review and feedback! :)
Good communication
Good communication, very well explained on product and delivery.
arrived as confirmed, delivered to the room as promised. carried out with respect to our property.
very quick and efficient.
Very happy with the guest bed well packaged, easy to put the caster feet on, sorted in fifteen minuets reedy for use. Will defiantly recommend Best beds Direct and the product for the price.
14 september 2022
Antwoord van Best Beds Direct
Good morning, thank you for your positive review! We are happy that you had a good experience :)
Antwoord van Best Beds Direct
Hi, thank you for your positive review :)
Quick delivery and very helpful…
Quick delivery and very helpful customer service. Bed was taken upstairs by the two delivery men which was really appreciated. I would definitely recommend and use again. Thank you
11 augustus 2022
Antwoord van Best Beds Direct
Good morning, thank you for your positive and helpful review :)
Bedmaster pearl contour memory foam matress
Got this matress on the 19th of augaust as I needed a memory foam matress due to suffering with chronic pain with my back and I have to say best matress I have ever had I’m not waking up in agoney no more also the delivery guys was fantastic thay taken it up stairs to my room for me if any body needs a matress bestbeds direct is what you need
19 augustus 2022
Review zonder uitnodiging
Antwoord van Best Beds Direct
Hi Lee. Thank you for your positive review. We're glad the mattress is helping with your sleep!
Thank you!
Best Beds Direct
Please don’t use this company I will…
Please don’t use this company I will save you your future problems. I bought from this company 1 year ago and still have a bitter taste in my mouth. There is no warranty I tried sending the bed back numerous times and was told they wouldn’t replace it. I took the bed to the tip day 17 as myself and partner were incredibly uncomfortable and both ended up with back pain.. we get nothing out of putting our opinions out there we just want u to not go through what we did.
18 juli 2022
Review zonder uitnodiging
Antwoord van Best Beds Direct
I'm not sure why you're still trolling us. This is the 3rd (THIRD) 1 star review you've left us for the same purchase. We we know you apparently took this to the tip after 17 days... you keep repeating yourself. Please stop trolling us. Trustpilot isn't a social media platform for trolls. It's the HOTTEST day on record and you're going through old trustpilot reviews... you're clearly a busy man.
But I'll repeat again. You purchased the cheapest mattress we sell, and we've never had any complaints regarding this mattress. Do a search on our site, organise the results by price and you'll see your purchase at the bottom. So I don't know why you're still trolling us.
You haven't tried sending anything back. You slept, sweated and only god knows what else on our mattress then expect us to take it back from you.
Again, please stop trolling us and take up a new hobby.
The process from order to delivery was…
The process from order to delivery was exactly as you said it would be. Very good service. Thank you.
10 juli 2022
Antwoord van Best Beds Direct
Good morning, thank you for your positive feedback regarding our delivery service!
All the best :)
Lovely bed but disappointed with…
Lovely bed but disappointed with delivery slots. Also delivery drivers said they couldn't get the bed up the stairs and yet my son and his friend managed it with easy - a little disappointing.
10 juli 2022
Antwoord van Best Beds Direct
Good morning, thank you for your feedback.
For your order we offer customers a choice of any day for delivery from Monday to Friday which we book in with you directly. You then get an automated 3 hour delivery window the evening before and a call when you're the next delivery. This is all included for free.
Regarding the crew not being able to get the bed up your stairs; there is only so much risk a delivery team will take inside someone else's home in case this results in damage to walls or paintwork.
We are happy to hear you're happy with the bed.
Thanks again!
Antwoord van Best Beds Direct
Thank you for your positive review!
Brought the sleep soul 800 pocket wish…
Brought the sleep soul 800 pocket wish mattress king size Iam very impressed with the mattress and quality better than highly priced mattress online
28 juni 2022
Review zonder uitnodiging
Antwoord van Best Beds Direct
Good morning, thank you for your 5 star review regarding our Sleepsoul mattresses!
Excellent service from Saj…..delivery…
Excellent service from Saj…..delivery was quick and very helpful….would highly recommend….👍🏻
22 juni 2022
Review zonder uitnodiging
Antwoord van Best Beds Direct
Good morning, thank you again for your custom and glowing feedback!
Fantastic service
Fantastic service, 2 man delivery, carried the bed to the bedroom (last company dumped the bed at the front door!) very quick delivery and great communication
15 juni 2022
Antwoord van Best Beds Direct
Thank you for your positive review regarding the delivery service!
The men who delivered the bed were very…
The men who delivered the bed were very helpful and professional.
6 juni 2022
Antwoord van Best Beds Direct
Good morning, many thanks for your positive feedback!
Worse orthopaedic mattress I’ve ever…
Worse orthopaedic mattress I’ve ever had. Do not buy. This is meant to be a firm mattress and is everything but. It’s soft & bouncy. Customer service is shocking. I do not recommend these people. Have tried to return and emails have been ignored.
***Edited*** your reply is a complete lie, I have sent you numerous emails claiming I do not want the mattress and you have choose to ignore them but have the time to reply to a bad review. My review is not a lie I have no reason to lie. I replied to the 3 Emails you sent and I provided everything you asked for, but as soon as I say I do not want it and would like my money back with I’m very much entitled too you have ignore me. So yes, your customer service is disgusting.
20 mei 2022
Review zonder uitnodiging
Antwoord van Best Beds Direct
Good morning
This review refers to the purchase of a budget coil sprung mattress.
You emailed us a dozen times vehemently claiming to have received the wrong mattress. However, when asked to send us BASIC information you refused to do so. This isn't the behaviour of a customer who has received the wrong mattress... We disagree with your comments about our customer service; we have been in contact with you multiple times a day for a week.
There are only so many times we can ask you the same questions and you not answer them. Very strange.
This is the first time we've had a customer make up a story about receiving the wrong item even in the age of photos...
If we sent you the wrong mattress we would have swapped it. The item you ordered online is the item you have received.
Best wishes
Best Beds Direct
Excellent prices and delivery
I ordered the bed and base online from South Africa. Your prices are excellent and your delivery time was the best out of all sites I went on. I am delighted with the service I received from your company. I would certainly recommend your company to anyone who wants to get a new bed quickly and easily.
Thank you
4 april 2022
Antwoord van Best Beds Direct
Many thanks for your review. We've had similar orders to this previously but South Africa is definitely the longest distance sale!
Exactly what I ordered the description…
Exactly what I ordered the description of the products fitted my requirements and I have not been disappointed. Will be coming back again when I am in need of new matresses.
28 maart 2022
Great value
Great value , easy to order kept informed about delivery and the two guys who delivered were very polite and courteous.
28 maart 2022
Double divan and mattress purchases at…
Double divan and mattress purchases at a very reasonable price. Quality of the products is very good. Delivery was fast and communication from Best Beds customer services I have to say was excellent. I would certainly recommend this company and I would definitely be a return customer in future.
22 februari 2022
Good service
Put in an order for a new bed & mattress.
Lots of communication from BBD on the order and delivery details, first class on price , customer service & delivery.
17 februari 2022
Antwoord van Best Beds Direct
Hi, thank you for your great feedback. We are glad the service was enjoyable!
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