BestParking Reviews 32

Used this app to park for a matt rife show booked before seeing the reviews then read after fearing the worst but honestly was straight forward attendant scanned the Qcode went straight in to park.

The last 17 times I used BestParking everything went fine. We park in midtown to see Broadway shows. We also park near our doctor's offices. So far, so good. I know BP & a few others are all owned by the same company but so what? It's the service that counts.

Saya mengalami kejadian yang cukup mengecewakan di area parkir Blok M Square yang dikelola oleh BestParking pada Sabtu, 25 Oktober 2025. Saya masuk sekitar pukul 15.00 dan baru bisa keluar hampir pukul 23.00 karena kemacetan panjang di basement.

Sekitar pukul 19.00–20.00 sebenarnya kondisi jalan di luar (Jl. Melawai) sudah lancar, namun kendaraan di dalam gedung tetap tidak bisa bergerak. Selama waktu tersebut tidak ada petugas yang datang ke setiap lantai untuk memberikan informasi, arahan, atau solusi bagi para pengunjung yang terjebak.

Saya berharap pihak BestParking dapat memperbaiki koordinasi dan komunikasi di lapangan, terutama dalam situasi darurat seperti kemacetan total di area parkir tertutup. Informasi dan kehadiran petugas sangat penting agar pengunjung tidak merasa ditinggalkan dan situasi bisa lebih terkendali.

Ke depan semoga evaluasi ini bisa menjadi bahan perbaikan agar kejadian serupa tidak terulang dan pengalaman parkir di bawah pengelolaan BestParking menjadi lebih baik.

BS company that sells pre-arranged parking with 50-50 chance parking garage will honor. What type of company sells parking with no guarantee you’ll be able to park and after you’ve already paid?
Consumer affairs of nyc should investigate.

Mein Auto wurde beim Verteilerkreis Favoriten in Wien und wegen ein Halten-Parkverbot ageschleppt. Dabei wurden mir 545 EUR in Rechnung gebracht. EUR 395 Abschleppgebühr (lt Magistrag Wien Tarif EUR 301,-) und EUR 150,- Ersatzgebühr, für was?? Eine Erklärung fehlte und eine Beschwerde über die Webseite konnte ich nach mehreren Versuchen nicht abschicken

Parking reservation sites like this are basically a scam. The lots/garages are listed on multiple sites selling the same spots. Then, there is no one there to monitor the parking. You can pre-book a spot and arrive to a full lot because no one is technically “reserving” your space. They want you to book at a cheaper rate banking on you not filing for a refund. I would save yourself the trouble.

Definitely running a scam....we paid to park, they took the money from my account, then 2 weeks later sent a invoice and picture of my car saying I didn't pay and that I owe them $119. Of course, I have the proof I paid, but now have to deal with getting this fixed. I can see we are not the only people to have this problem. DO NOT NOT NOT USE THIS PARKING!

Da ich meine Karte verloren hatte, musste ich Ersatz zahlen. Bei der Transaktion war dann ein Fehler und ich musste nochmal den Betreiber informieren. 2.Abbuchung war korrekt, ein paar Tage später stellte ich fest, dass doch 2mal abgebucht worden war. Ich reklamierte- sowohl beim Betreiber, als auch bei meiner Bank.
Alle Mitarbeiter der Garage Hoher Markt in Wien 1010 waren zuvorkommend, schnell erreichbar und hilfreich. Innerhalb kürzester Zeit war der Betrag zurückgebucht. Vielen Dank!

Chris b. Was a total bad ass. Thank you for making our trip awesome

Really really bad. I would recommend this company to anyone looking for convient and helpful parking or service.
I made a reservation well in advance and I was told I can’t park during my time. The man said “not my problem”.

BestParking is Worst Parking.

Here is my experience. This company is run by fraudsters and is nothing more than a scam.

God help you if you have a customer service problem. Unlike a service like AirBnb, where they try to work with you in good faith to resolve a legitimate problem, BestParkng does the vanishing act.

No one is available on the phone. The toll free number just disconnects you.

The email address for support listed in the app is non-existent. Emails to it bounce.

The regulators, such as the local parking authorities should shut this company down.

Lot was full when I arrived to hotel parking and the attendants apologized and said they were sorry but we should have never been sold a parking spot on a very busy weekend. The whole point of pre-booking and pre-paying for parking is to secure a spot. I will not bother with bestparking.com again.

I booked a parking with them on May 7th at 130 PM and went to the spot but the entry was blocked with a sign that said Monthly parking only. So i went and find another parking. Then asked for refund but they denied my claim. Very bad business practice. I filed a complaint at BBB also. I will not recommend this company

DONT BOOK ON THAT APP!!!

I booked a parking and fully paid for it. I came to the garage and it was full. The garage doesnt sync with that app and they didnt let me in. I had to look for another garage for 25 minutes (came late to my meeting) and I paid double. The worst thing is - This fraudulent company wont even refund me for service I never got!!!!!!

Used it for the first time this weekend. The pass I purchased would not pull up on my phone - it was absent - though I paid for it.

Reserved a parking space in SF a week in advance of performance: space reserved to be available from 11 a.m. to 5. Supposedly valet parking; extra for small SUV. Arrived at 11:50, more than an hour
before performance. Garage was closed. Called best
parking for help. After a
frustratingly long wait, got a
rep who, after putting us on
hold again twice, couldn't help
us. By the time we found parking and walked the added distance to our event, we
missed the first 15 minutes of the performance. They did say my payment would be refunded, but I won't believe that until I see it.

First time using the app. Reservation for parking is super easy. Payment was a breeze. Fast forward to arriving at my parking reservation to find the parking lot fenced off and closed for construction. I was unable to connect with customer service after waiting on hold. My parking reservation was none refundable. My husband encouraged me to hang up because we needed to look for parking. We ended up missing the beginning of our event. So disappointed.

If I could give them zero I would…supposed to be free cancellation up until start time…needed to cancel 10 minutes before and the app wouldn’t let me…called and there was unusual high call volume and asked me to leave a message, so I was charged…it’s a total scam

Do not trust or use BestParking. I reserved parking days prior, paid extra for the size of my car (even though it is a mid sized SVU), verified before we left, yet when we arrived, the attendant told us it was there were no spaces left and if we had a problem to get a refund. Nothing more- left us to fend for another spot on one of the busiest weekends in NYC. Add to this that we were in town for a very meaningful family event, that we missed half of given the lack of parking in the location. Disgusted - should have read the reviews first. And now I have to spend time trying to get my money back (the attendant apparently had no will/ authority to refund). Awful company.

They have the worst customer service. They answered me once and were not helpful and then ghosted me. I paid for a reservation and the garage was full. I have to go through my credit card company to dispute the charge because they won't get back to me. fraudulent.