Yoga, Pilates & Rebounding class amazing! Gym is well equipped and spacious. It’s always clean and smells fresh! Day time Front of house staff are AWFUL! Not welcoming or helpful! Rude! However eve... Toon meer
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Locatie
Wijzig locatieMayesbrook Park, Lodge Avenue, RM8 2JR Dagenham, GB
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Lees wat reviewers zeggen
I’m only new to the gym, so far no faults, compared to other gyms this is spacious, clean(especially the toilets) loads of parking space, light and airy. Love the opening times, able to work out befor... Toon meer
Bedrijf heeft geantwoord
I mostly use the gym on the first floor it has great equipment, it would be nice if there was another cable machine like the one near the water fountain. The layout could be better as there is a lot o... Toon meer
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Overall a very good experience, wish the sportshouse had a swimming pool. The bathrooms could do with a renovation. Clean and tidy gym, staff are really nice and welcoming. So much space and equipment... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Mayesbrook Park, Lodge Avenue, RM8 2JR, Dagenham, Verenigd Koninkrijk
3,8
Goed
47 reviews
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Thank you Olivia.C Barking Trampoline park…
Myself and my family visited Barking sporthouse today for a SEND trampoline session. Our youngest has high sensory issues with clothing especially, due to his ASD/ADHD.
Our days out can be quite challenging and challenged more by staff and their rules that they need to put to us, with a child with no understanding it is impossible. However, today although challenged by one member of staff we were delighted by the positive interactions we had with a young lady who's name (badge) was Olivia.C. she could see that my Child was having difficulties with the new design of "Better" branded jump socks aswell as seeing my Child was having issues keeping his top on. She was calm and very patient and polite, encouraging us to attempt to get socks on him if we could but also had a good understanding of the difficulties we were experiencing... due to summer temperatures it is difficult to have our Son wear even the basics so a day out is often daunting.
Olivia also saw me taking photos of my children (only my children) and offered to get a few pics of us all...obviously aware that Mum's generally take the pics but rarely are included, especially in a family so hectic as ours. Olivia. C obviously had a good knowlege of SEN and an open mind, other staff there have not been so helpful on various visits and lacked understanding of disabilities although it is a SEND Session. Olivia.C was a pleasure to have on site, such a positive member of staff who I hope is very valued by "Better", she is an example of what all staff there should be aiming to be and is an absolute credit to your company. Thank you Olivia.C for reducing our stress and being so kind and helpful with all of our children and myself. We enjoyed our visit today thank you.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi Dawn,
Thank you so much for taking the time to share your experience at our SEND trampoline session at Barking Sporthouse. We truly appreciate your thoughtful and heartfelt feedback.
We understand how important it is for families, especially those navigating additional needs, to feel supported and understood during their visits. It means a great deal to hear that Olivia C was able to make such a positive difference to your day. We’re incredibly proud to have her on our team and will ensure your kind words are shared with her—and the wider team—as a reminder of the impact genuine empathy and understanding can have.
We’re also grateful for your honesty about previous visits and acknowledge that there is always room for growth when it comes to improving our inclusive practices. Your feedback is vital in helping us better train and support our staff to ensure every family feels welcomed and accommodated.
Thank you again for visiting and for your lovely words. We hope to welcome you and your family back again soon—and we’ll do our best to make sure each visit continues to be a positive and stress-free experience.
Warm regards,
Charmaine
Antwoord van Better - Barking Sporthouse and Gym
Hi Okwi
Thank you for your review.
It is great to see you like the gym equipment at the Barking Sporthouse and Gym and that the centre staff are looking after the centre!
We hope you reach your fitness goals with us, and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Barking Sporthouse and Gym
Hi Mr. Ijaz,
Thank you so much for taking the time to share your kind review! We're absolutely delighted to hear that you had such a positive experience during your visit to Barking Sporthouse.
It’s wonderful to know that our friendly staff made a good impression on you. We take pride in fostering a welcoming atmosphere, and it’s gratifying to see that reflected in your feedback. We’re also pleased that you found our gym to be clean and well-maintained, as we strive to provide a pleasant environment for all our guests.
Additionally, we appreciate your comments on our well-stocked equipment. We continually work to ensure that our facilities meet the needs of our members and guests, so it’s great to hear that you found everything you needed during your workout.
Lastly, we're glad you found our ample parking convenient. We know how important it is for our guests to have easy access when they arrive.
Thank you once again for your feedback, and we look forward to welcoming you back to Barking Sporthouse soon!
Best regards,
Charmaine
Great staff and lovely environment…
Great staff and lovely environment recent refurbishments a massive improvement
8 april 2025
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi James,
I hope this message finds you well!
We can’t express how grateful we are for your warm feedback. It truly brightened our day to hear that you enjoyed the recent updates we’ve made at the Barking Sporthouse. Our team works diligently to create a welcoming atmosphere, so we’re delighted to know that both our staff and the environment resonated positively with you. Your insights are invaluable to us, and we’re eagerly looking forward to the opportunity to welcome you back soon for another delightful experience!
Warm regards,
Charmaine
Better, the Gym for everyone
The facilities are excellent and the staff are amazing, always making you feel welcome.
26 maart 2025
Antwoord van Better - Barking Sporthouse and Gym
Hi Shahjahan,
Thank you very much for your wonderful review.
We are delighted to hear that you had a positive experience with our facilities and staff. We aim to create a welcoming environment, and it’s great to know that we made you feel at home. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Ronny is the best!
We visited the trampoline park today, and Ronny was amazing with my 5 year old son Liam. He really engaged with him, played with him and kept him busy. He was so so kind. As we left, Liam told me Ronny was his new best friend lol. Thank you Ronny if you’re reading this, you’re an exemplary member of staff!
15 maart 2025
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi Vicki,
Thank you so much for your wonderful feedback!
We are delighted to hear that Ronny made such a positive impact on Liam’s visit! It sounds like he really made a memorable experience for your son, and we’re so glad to hear they had such a great time together. We’ll be sure to pass along your kind words to Ronny – he’s definitely an asset to our team.
We hope to see you and Liam again soon for more fun! 😊
Kind regards,
Charmaine
I have just joined this gym and I am…
I have just joined this gym and I am extremely happy with the space it provides to train. However I have looked around the women's shower room and do not like how the showers are set out, only 2 individual shower cubicles and only one with a curtain. Some people like privacy. On a positive very clean throughout the gym and shower room.
12 maart 2025
Antwoord van Better - Barking Sporthouse and Gym
Hi Customer
Thank you for your review.
We are very pleased to hear that you're happy with the space and cleanliness of our gym. We appreciate you raising your concerns with the shower layout as well. We have passed your feedback on to the centre staff and hope to continue to improve our facilities
Kind Regards
Amir
No smith machine
No smith machine, which is quite basic for most gyms, even one would have suffix. Centre overall is clean and nice. Staff are pleasant, but depends on who you build better rapour with. And no barbell space to be able to practice posture and exercise.
24 november 2024
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi Charmaine
Thank you for your review.
We are sorry to see you are not enjoying your experience at the Barking Sport House and Gym.
I have attached a link below to the centre and this shows the six lifting platforms and power racks available for barbell space and the plate-loaded equipment that is also available at the centre.
https://www.better.org.uk/leisure-centre/london/barking-and-dagenham/barking-sporthouse-and-gym/1036-barking-sporthouse-and-gym
We hope you can enjoy some of the equipment available.
Kind Regards
Amir
Antwoord van Better - Barking Sporthouse and Gym
Hi Amin
Thank you for your review.
We are very pleased to see you enjoy the yoga class and hope you have the opportunity to try out the other fitness classes at the Barking Sport House!
Kind Regards
Amir
Antwoord van Better - Barking Sporthouse and Gym
Hi Meah,
Thanks for your review.
We are disappointed to hear that the changing rooms were dirty on your last visit.
We would advise you to report any cleanliness issues to a member of the team in the centre at the time so they can investigate and action were necessary.
Warm Regards
Hazal
Showers need changing
Treadmills hardly work only 3-4 work yet there’s a lot of treadmills. Luckily I go at a quiet ish time. Shower is appalling & that’s important to some of us. The shower head is so high up that my hair ends up being wet and you can’t control the temperature. I know you’re refurbishing and I really wanted to request for the showers to be looked into being changed. Ideally a proper door closure for shower, the head to be lower (no one there is 7ft tall), temperature control and maybe put few lockers in so we can safely leave our personal belongings. Not asking for much ;)
5 november 2024
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi Jenny
Thank you for your review.
We are sorry to hear about your experience at our Barking Sporthouse and Gym and will pass your feedback on to the General Manager.
The centre is currently going through a massive refurbishment as you are aware of. We hope this will make your experience with us that much better!
Kind Regards
Amir
Good
There Should Be More Guidance For The Beginner. A Complete Guide Book or The Gym Manual Should Be Given Along.
10 september 2024
Antwoord van Better - Barking Sporthouse and Gym
Dear Muhammad,
Good morning! We sincerely appreciate you taking the time to share your review with us.
We are thrilled to hear that you are finding value in your membership at the Barking Sporthouse Gym. Our dedicated fitness team, located in our state-of-the-art Gymnasiums, is committed to providing you with personalised exercise advice to optimise your workouts and help you achieve your fitness goals. We are here to ensure that you have the best possible experience during your time at our gym.
Kind regards,
Charmaine.
I’m only new to the gym
I’m only new to the gym, so far no faults, compared to other gyms this is spacious, clean(especially the toilets) loads of parking space, light and airy. Love the opening times, able to work out before work.
11 september 2024
Antwoord van Better - Barking Sporthouse and Gym
Hi Sahar,
Thanks for your review.
We are very pleased that you are so happy with the facilities at Barking Sporthouse - it truly is a fantastic centre!
Warm Regards
Hazal
Antwoord van Better - Barking Sporthouse and Gym
Hi Emmanuel,
Thanks for your review.
We are happy to hear you enjoyed Barking Sporthouse.
Did you know the gym has three floors? You may find the equipment you require on another level of the centre - please enquire with the concierge team on your next visit so they can direct you to the equipment you would like.
Warm Regards
Hazal
Junior Gym Induction
Induction was good, clear, comprehensive. Angie knew her stuff, and didn’t rush through anything.
29 juli 2024
Antwoord van Better - Barking Sporthouse and Gym
Hi Taison,
Thank you for your review.
We are so pleased to hear that you enjoyed your induction with Angie at Barking!
Warm Regards
Hazal
Took my 2 children to the trampoline…
Took my 2 children to the trampoline park at Barking sporthouse. Extortionately charged my 13 year old daughter 6.80 for 2 slushies whilst I popped to the toilet. There was a long queue and no prices were displayed anywhere . If i had knew the price of the items I would never have even queued up to pay for it. Manager refused to refund the money after i returned and told them that having no prices on display as well as the price tag on the Cold drinks was unacceptable. Poor customer service all around.
13 april 2024
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi Amar,
Thank you for taking the time to share your feedback with us.
We understand how frustrating the situation can be and we want to sincerely apologise for any inconvenience caused. We will take immediate action and contact the management team to review the issue and prevent it from happening again.
Thank you for bringing this to our attention.
Change the equipments
Change the equipments. Most of them are old. As per the gym equipments cost is too expensive.
11 april 2024
Antwoord van Better - Barking Sporthouse and Gym
Good Morning Niazi,
Thank you for your review.
We are sorry to hear of the issues you have mentioned above in regard to the gym equipment at the Barking Sporthouse Leisure Centre. I will pass on your feedback to the attention of the centre manager so he can look into the points you have raised.
We cannot offer an immediate solution to each item you have raised, but we appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areas and provide a better service.
I hope that my response has been helpful.
Kind regards,
Charmaine
Antwoord van Better - Barking Sporthouse and Gym
Good Afternoon
We regret that the gym equipment did not meet your expectations. Your feedback is appreciated.
Kind Regards
Amir
I am writing to express my extreme…
I am writing to express my extreme disappointment and frustration regarding the recent string of cancellations for badminton court bookings at your facility. For the past three weeks, my group and I have consistently booked badminton courts, only to have our reservations abruptly canceled without any valid explanations provided.
Today, we arrived at the Better Center at Barking and Dagenham for our scheduled booking, only to be informed that the badminton courts had been canceled once again. To make matters worse, we were told that an email notification regarding the cancellation failed to be delivered. This recurring issue is unacceptable, especially from a reputable company like yours.
The frequency of these cancellations is disrupting our plans and wasting our time. We rely on your facility to honor our bookings and provide the service we expect. The lack of communication and reliability is simply unacceptable.
Furthermore, the customer service we received at the reception desk was shockingly poor. The staff seemed indifferent to our concerns and provided no assistance in resolving the situation. This level of service is below any reasonable standard and reflects poorly on your establishment.
As paying customers, we deserve better treatment and more reliable service. I urge you to address this issue promptly and implement measures to prevent such occurrences in the future. It is crucial for your reputation and for maintaining customer satisfaction.
9 maart 2024
Review zonder uitnodiging
Antwoord van Better - Barking Sporthouse and Gym
Hi
Thank you for taking the time to leave a review
We are very sorry to hear about your experience at our Centre and your feedback has been escalated to the General Manager to look into.
I hope this helps and if you would like to discuss your experience further, please contact our Customer Service Team.
Kind Regards
Amir
Weights very old Nd dirty
1 februari 2024
Antwoord van Better - Barking Sporthouse and Gym
Hi
Thank you for taking the time to provide some feedback
We are sorry to see you did not enjoy your experience at our centre, your review has been passed on to the General Manager.
Kind Regards
Amir
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