Great swim. Pool temperature 27C v comfortable for doing lengths. Love the big windows & lots of natural day light Changing areas and showers clean. Staff friendly and helpful. Only disappointment is... Toon meer
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Locatie
Wijzig locatieChampions Way, NW4 1PX Hendon, GB
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Angelo at Better gym Barnet is a very kind and caring person. Always available to help when called upon. Angelo assists me with making my time at the gym very enjoyable. Thank you Angelo for all your... Toon meer
Bedrijf heeft geantwoord
What made my experience great was that Better responded to my email enquiries, I got help onsite and my issue was seen to and resolved, although it took a while or short pace of time.
Bedrijf heeft geantwoord
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Champions Way, NW4 1PX, Hendon, Verenigd Koninkrijk
4,5
Uitstekend
185 reviews
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Premium swimming lessons and gym sessions.
My child swims every Saturday, and although earlier he thought it wouldn't help, he now swims faster without struggle due to the help of the many swim teachers. We also do gymming once or twice, and we don't recall any event yet where I have been unhappy with the large variety of machines, which have helped us to be and stay fit.
6 april 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Samrat,
Thank you so much for your kind review!
We’re delighted to hear that your child has gained confidence in the water and is now swimming faster and more comfortably, that’s exactly the progress our swim teachers strive to support.
It’s also great to know that you’re enjoying the rest of the centre's facilities, helping in maintaining your fitness.
Your feedback means a lot to us, and we’re really pleased that both you and your child are having such a positive experience.
We look forward to continuing to support your fitness and swimming journey!
Warm regards,
Azaria
Straightforward to use
25 maart 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Mike!
Thanks a lot for your great review!
We're really happy to hear you find it straightforward to use.
Enjoy!
Warm regards
Azaria
The gym itself is big has lots of…
The gym itself is big has lots of equipment and classes available but is very expensive for a community gym . It is not affordable to everyone . Also could do with regular cleaning as it is a very busy gym and pool but no cleaner to be seen .
29 maart 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Sabah,
Thanks for your review.
We are so pleased to hear that you are happy with the facilities available at Barnet Copthall Leisure Centre!
We have passed on your feedback to the centre, so they can look at improving.
Warm Regards
Azaria
Lovely staff
The staff were friendly, engaging and informative. Machines all appear to be working and well kept
25 maart 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Michelle,
Thanks for your review.
We are so pleased to hear that the staff at Barnet Copthall Leisure Centre have been so friendly and engaging!
Warm Regards
Hazal
The staff are very helpful especially…
The staff are very helpful especially the receptionist. The swim facilities are excellent. My only concern is I think prices are expensive compared to other private gyms.
3 maart 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Lee
Thank you for your review.
We are glad to see that our reception team has been helpful and that you enjoy the swim facilities, and we appreciate your comments on pricing and will share them with the relevant team.
Kind Regards
Amir
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Andy,
Thanks for your review.
We are so pleased to hear that you are enjoying Barnet Copthall Leisure Centre!
Warm Regards
Hazal
Really good space to workout
Really friendly staff who are very helpful.
Really good value gym and swimming and classes .
Great instructors who are extremely knowledgeable.
23 maart 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Jo,
Thank you for your kind review!
We’re delighted to hear that you’ve had such a positive experience at our Barnet Copthall Leisure Centre.
It's amazing to know that you appreciate our friendly staff, knowledgeable instructors, and the wide range of gym, swimming, and class options.
We're also thrilled that you find our facilities such a good value.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
Quick and professional help with a cancelled membership
I contacted the team by email regarding my daughter’s swimming membership, which had been cancelled unexpectedly. Azaria from Barnet Copthall responded and was very helpful in resolving the issue. She was polite, professional, and took the time to look into what had happened and help sort everything out.
I really appreciated her clear communication and support throughout the process. Thank you, Azaria, for your assistance and for making the experience much smoother.
2 februari 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Wambui,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to Azaria!
Warm Regards
Hazal
About your staffs at Copthall leisure…
Most of your staffs at Copthall leisure centre are very friendly, specially Lamia, she is very helpful, very nice and very hardworking. Unfortunately there is a staff called Daryn is very rude and didn’t know how to use his computer to help.
I can’t remember exact date, the following date of experience is just a rough idea about Daryn. Lamia is good every time I see her.
26 januari 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Kwai,
Thank you for your review!
We're delighted to hear that our staff have been so friendly during your visits to our Barnet Copthall Leisure Centre, especially Lamia.
It's great to know that she's been very helpful, very nice and very hardworking.
We apologise for any inconvenience caused by your recent interaction with Daryn, and we'll be sure to raise this.
Thank you again for sharing your review with us!
Warm Regards,
Kaisha
I am a regular week-day user of the…
I am a regular week-day user of the Copthall Pool facility, extending over the past 9 years or so, during which time I have always been very impressed with the efficiency & cleanliness in the way the Facilities are run, all carried out by Staff who couldn’t be more courteous & helpful. Lamia at the entrance reception desk is a very noticeable contributor in this regard, with her warm welcoming smile for one & all.
All in all, a very pleasant healthy & social daily experience for me, which I repeatedly report on to family & friends, telling them what they are missing - urging that they really need to ‘get on board’, and pronto !
Keep up the good work.
B.Ward.
Posted 02 Mar ‘26
2 maart 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi,
Thank you for your wonderful review!
We're thrilled to hear that you enjoy using the pool space at our Barnet Copthall Leisure Centre, and that you've always been impressed by the effort our staff put in to maintain the efficiency and cleanliness of our facilities.
We also really appreciate that you've been with us for 9 years.
It's great to know how courteous and helpful the team have been during your visits, especially Lamia with her warm, welcoming smile.
We're so happy to hear about your recommendation to your friends and family, as well as your frequent pleasant, healthy and social dys with us.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
Great facility!
Professional staff. Great facilities - 2 pools, gymnasium, yoga / pilates, etc. class pace and well equipped gym with ample equipment covering all types of exercises. Both my son and I are huge fans of the venue!
1 september 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Pete
Thank you for your review.
We are very pleased to see that you and your son are enjoying all the facilities at Barnet Copthall Leisure Centre, including the fitness classes!
We hope you both reach your fitness goals with us, and we will be sure to pass your feedback on to the centre staff to review!
Kind Regards
Amir
My account is blocked for no show where…
My account is blocked for no show where as I was there and the instructor did not show up
9 februari 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Kavita
Thank you for your review.
We have removed the penalty fee from your account, and we apologise for the inconvenience this may have caused,
Please contact our Customer Service Team in the future if you receive an incorrect penalty.
Kind Regards
Amir
Antwoord van Better - Barnet Copthall Leisure Centre
HI Mohammadreza
Thank you for your review and recommendation!
It sounds like you are having a good time, and we hope this continues.
Kind Regards
Amir
Exceptional service from Lamia at the…
Exceptional service from Lamia at the desk first class . I can always rely on when to help with my queries and bookings. I noticed her badge she has been moved up to a supervisor and let me say that's well deserved as many other members will feel the same way based on her work ethic and kindness. Barnet copthall is very clean and maintained well . Good yoga and body conditioning classes and I am happy inclusive swim I am happy this is offered on Sundays !❤️❤️❤️
15 februari 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Jahanara,
Thank you for your 5 _star review, and your comments and feedback.
We’re thrilled to hear that you’re enjoying the facilities at Barnet Copthall Leisure Centre.
Your kind words about Lamia at the front desk are truly appreciated.
We look forward to welcoming you back soon.
Kind regards
Barnet Copthall is very well run
Barnet Copthall is very well run .
The staff are very polite & helpful
9 februari 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hi,
Thank you for your wonderful
We’re delighted to hear that you feel that our Barnet Copthall Leisure Centre is well run and that our team have been polite and helpful.
Your feedback means a lot to us, and we’ll be sure to share it with the team.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
The staff are very helpful and…
The staff are very helpful and welcoming which makes for a great experience
4 februari 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Sara,
Thank you for your 5-Star review.
We are delighted to know that you found the staff at Barnet Copthall Leisure Centre to be very helpful, which has enhanced your experience at the centre.
Kind regards
The receptionist Lamia is friendly
The receptionist Lamia is friendly, polite and helpful
11 februari 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Naj,
Thank you for your 5- Star review.
We appreciate your comments regarding our Front of House Staff member Lamia.
Kind regards
the gymnastics hall was very very cold
the gymnastics hall was very very cold
my daughter and 3 of her friends are unwell from yesterday after gymnastics lessons
it's really bad
10 februari 2026
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Nasim,
Thank you for your comments and feedback.
We regret to hear that your daughter's gymnastics session was unsatisfactory due to the cold environment, and we are concerned to learn that she has not been well since attending the class.
Your feedback has been forwarded to the centre manager for review.
Kind regards
Wonderful leisure centre to stay fit…
Wonderful leisure centre to stay fit and socialise. Lamia is one of the best staff copthall has had. It amazes me how she multitasks with different departments like schools groups and managing receptiom, very beautiful and calm character she has. Gideon is an amazing aqua teacher we love his classes and want more* well done copthall 🤩 mrs carson member
29 januari 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Shoshana,
Thank you so much for your fantastic review!
We’re delighted to hear how much you enjoy staying fit and socialising with others at our Barnet Copthall Leisure Centre.
Lamia will be delighted to hear your kind words regarding her amazing multitasking, as well as her calm and friendly nature.
We’re also so glad you enjoy Gideon’s aqua classes!
Thank you so much for your support and enthusiasm!
Warm Regards,
Kaisha
falsely accused of injuring someone.
I went swimming in the community pool with my younger brother and we were accused of injuring an individual, I can assure that I was no where near the individual, a lifeguard came and told us you injured someone and she told us that he had a very deep cut, not a single drop of blood was visible anywhere where he was, if he had a deep cut, wouldn't it of dripped into the water?? Apparently he somehow cut himself on the wire and he had the audacity to say it was us when we were only floating in a SEPERATE lane. I went over to the wire to see if it could cut or do any sort of damage to my finger, nothing happened, they also threatened to kick us out for something we did not do. Key tip, instead of believing someone instantly, go and ask for the other persons side of the incident, me and my brother were too embarrassed to continue swimming so we ended up leaving early.
11 januari 2026
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Endri,
Thank you for sharing your feedback with us.
I've passed your comments on to the centre manager for their review.
We're sorry that your experience at Barnet Copthall Leisure Centre didn’t meet the standards we aim for.
Thank you for letting us know, this will help us to improve.
Kind regards
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