Great swim. Pool temperature 27C v comfortable for doing lengths. Love the big windows & lots of natural day light Changing areas and showers clean. Staff friendly and helpful. Only disappointment is... Toon meer
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Locatie
Wijzig locatieChampions Way, NW4 1PX Hendon, GB
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Lees wat reviewers zeggen
Angelo at Better gym Barnet is a very kind and caring person. Always available to help when called upon. Angelo assists me with making my time at the gym very enjoyable. Thank you Angelo for all your... Toon meer
Bedrijf heeft geantwoord
What made my experience great was that Better responded to my email enquiries, I got help onsite and my issue was seen to and resolved, although it took a while or short pace of time.
Bedrijf heeft geantwoord
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Champions Way, NW4 1PX, Hendon, Verenigd Koninkrijk
4,5
Uitstekend
185 reviews
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Location it's lovely ,professional…
Location it's lovely ,professional staff all good
Equipment a bti old fashion and dusty.
18 november 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Shima
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Barnet Copthall Leisure Centre, and we appreciate your feedback regarding the gym equipment.
Thank you for choosing Better, and we hope you reach your fitness goals with us.
Kind Regards
Amir
I received a very prompt reply from…Lamia
I received a very prompt reply from Lamia to my query.
In the past Lamia has also replied very promptly to my e-mails.
26 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Good Afternoon Lamia
Thank you for your review.
We are very pleased to see that Lamia has been able to assist with your enquiry promptly, and if you have any further queries, please feel free to reach out!
Kind Regards
Amir
Disappointed
I joined to be able to swim but the water is just too cold for me with my heart condition so that is very disappointing . The class sizes have increased so a little too cramped but otherwise good . Would like Tai Chi which is not on the programme . Otherwise the staff and teachers are good and I enjoy the classes I go to . The floor of the studio is not cleaned enough too .
21 november 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Michael
Thank you for your review.
We are sorry to hear that you had a disappointing experience at Barnet Copthall Leisure Centre, and we appreciate you taking the time to share your feedback with us.
We are also glad to know that the staff are providing good service and that you enjoy the fitness classes.
Your feedback will be shared with the team at the centre for their review, and we hope this will assist in improving your experience with us.
Kind Regards
Been with Barnet Copthall for a number…
Been with Barnet Copthall for a number of years now and find it good value when compared to other local pools/gyms. Easy to park too. They seem to keep adding more machines to the gym :)
Heads up to Lamia at reception who always welcomes you with a big smile ...
20 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Michael,
Thank you very much for your comments and feedback.
We will ensure that your comments have been passed onto Lamia on the reception desk
Kind Regards
Excellent all around
Excellent all around.
Lamia in particular.
18 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Ec,
Thank you for your comments and feedback.
Kind Regards
I felt so welcome
I felt so welcome. The staff is hospitable, especially Joyce who showed me around the whole place and gave me necessary information.
14 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Dear Sravani,
Thank you for your lovely feedback.
We are delighted to hear that our staff is making such a positive difference to your experience.
Grateful
I am so glad I switch to better Barnet from awful virgin active . I am so happy with classes and instructors and timing . Everything is so good and the price is so reasonable . I need to share a special thanks to Lamia at the reception Barnet brunch , she is so helpful and kind with beautiful smile she goes out of her way to help .
12 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Good afternoon, Persia,
We’re truly delighted to hear that you’re enjoying our classes and schedules! Our team is deeply committed to ensuring every experience is positive and rewarding. Thank you for taking the time to share your kind words — we genuinely appreciate your feedback.
Warm Regards,
Sara
The joining process is very…
The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pumped across the water. I swim fast, but I could only manage half an hour before my hands went purple. I’m now concerned that I am committed for the year to an ice bath
11 november 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Beverley
Thank you for your review.
We’re sorry to hear the pool area felt too cold, and we appreciate you bringing this to our attention.
Our team regularly checks temperatures and will pass your feedback to the Barnet Copthall Leisure Centre team.
Kind Regards
Amir
Copthall Gym,the best gym in NW London.
I’v been a member of Copthall for 10years and go 4/5 times a week. From Lamia the friendly receptionist always smiling with a good morning to everyone through to Angelo and his staff in the gym,everyone is friendly. The staff in the Angel cafe are alos always friendly and welcoming especially Ben.
10 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Andrew,
Thank you so much for your wonderful feedback!
We're so happy to hear that you've been a member of the Barnet Copthall Leisure Centre for the past 10 years!
We’re also delighted to hear how friendly and welcoming the staff have been, which has contributed to positive experiences with us.
Your kind words mean a lot to us, and we'll be sure to pass this to on to Centre Team.
Warm Regards,
Kaisha
Pleasant Encounter
As we rejoin the club after a holiday break we encounter very pleasant service at the counter. The lady in charge was very helpful, patient, friendly and very professional. Our membership was registered in a fast and efficient manner.
28 oktober 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Chong,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your return was met with such a positive experience!
We're also happy to hear that our staff have provided a friendly, professional, and efficient service.
Warm Regards,
Kaisha
Easy to book swimming lessons
I found booking adult improvers swimming lessons online very easy. I have started the lessons, and I am pleased.
28 oktober 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Dear Christina,
We are pleased to see that our efforts to improve our booking system have been noticed and appreciated.
Thank you so much for taking the time to share your feedback with us.
Kind Regards,
Sara
Daily usage of centre
Most important - all staff wonderful and very helpful and pleasant. The facilities are excellent at this centre. My wife who has never bin a keep fit person recently joined and cannot stop using the facilities
Thank you all
4 november 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Abdul,
Thank you very much for your comments.
Kind Regards
A Great place to stay fit and meet others!
I have been a member for many years. 5 stars for Lamia at reception. Friendly, greets you with a smile. Very helpful. Will always ask someone if she cannot answer your query. She should be Head Receptionist!!!
Facilities are great. Main pool can be on the cold side- not consistent.There are plenty of activities to do here and people that attend the centre are really nice. Good place to meet others.
Big shout out to Dan, the newest Duty Manager. Very friendly, lovely manner, efficient, helpful and is fabulous at sorting out the much needed thorough cleaning and other things. Another shout out to Alex- Duty Manager. Very helpful, efficient and will sort out things if necessary.
26 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Sue,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Barnet Copthall Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
A lot of machines to use and I love how…
A lot of machines to use and I love how my membership includes swimming for a great amount every month
20 oktober 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Najma
Thank you for your review.
We are delighted to see that you are enjoying your experience at Barnet Copthall Leisure Centre and are using all the facilities available.
We hope you reach your health and fitness goals with us.
Thank you for choosing Better!
Kind Regards
Amir
All the workers are doing their best
Lamia was explaining everything very well and made me feel comfortable during my session
16 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Suraya
Thank you for your review.
It is great to see that Lamia has been able to provide great support during your session, and we hope to see you again soon!
Kind Regards
Amir
I love going to Barnet Copthalls
I love going to Barnet Copthalls. Firstly the "lovely Lamia " greets me with a cheerful "hello" . She is attentive and professional at her work.
I am not the only one who says this!!!
Golda Halberstadt
16 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hello Joe,
Thank you for your comments and feedback.
Kind Regards
Gym manager
Angelo is truly exceptional at his job. He consistently goes above and beyond to create a positive and welcoming atmosphere for everyone who walks through the doors. His people skills are outstanding, he connects effortlessly with members of all ages and backgrounds, making everyone feel valued and motivated.
He’s especially amazing with the children on the gym floor, always patient, encouraging, and full of energy. His ability to engage young members while maintaining a fun and safe environment is truly impressive.
It’s clear that he takes great pride in his work and genuinely cares about the community he’s built within the gym. His professionalism, enthusiasm, and dedication make him an absolute asset to the company.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Dionne,
Thanks for your great review.
We are so pleased to hear that the staff at the Barnet Copthall Leisure Centre have been so supportive!
We've passed your feedback to the Centre, so Angelo is aware of the great service they're providing.
We aim to continue your positive experiences with us!
Warm Regards
Kaisha
I have a wonderful experience
I have a wonderful experience, Very welcoming and Waldemar explained well how the equipments work, Wal gave me ideas and personal program on how to achieve my goal.
15 oktober 2025
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Nestor
Thank you for your review.
It is great to see you have a wonderful experience at Barnet Copthall Leisure Centre, and Waldemar has been able to provide an informative gym induction.
We are looking forward to being part of your health and fitness journey, and thank you for choosing Better!
Kind Regards
Amir
A good budget facility
As a former member I was happy to rejoin as the gym facilities are suitable for my needs. However, the showers were not available and I then had to use the downstairs shower facilities which are appalling. My wife was briefly a member but left as the ‘joint’ male female shower facilities are simply ridiculous. In fact the ladies facilities are just awful having spoken to other women about the pool area and makeup area arrangements. Either the architect was an unsympathetic man or it was done on a limited budget. Having been a member at both David Lloyd and the Laboratory in the past I understand that your facilities in the pool area are significantly inferior due to cost factors. That said I’m only interested in the gym and it suits my needs. There are though two bicycles that cannot be altered for different heights. I reported it but nothing has been done. Do you have a maintenance team? In summary, it is a reasonable facility as there are many classes and a toddler pool and a simple cafe which make it suitable for families and school groups.
6 oktober 2025
Antwoord van Better - Barnet Copthall Leisure Centre
---
Hello Richard,
Thank you for taking the time to share your feedback and for re-joining Barnet Copthall Leisure Centre.
We're pleased to hear that the gym facilities meet your needs and that you find the classes, toddler pool, and café suitable for families and school groups.
We’re very sorry to hear about your experience with the shower facilities. Your comments about the downstairs showers and the shared male/female setup have been noted, and we understand how this could be uncomfortable.
We’re currently reviewing our facilities and your feedback will be shared with the relevant teams to help guide future improvements.
Regarding the gym equipment, especially the two bicycles that cannot be adjusted for height—we sincerely apologise that this issue hasn’t been resolved despite being reported.
We do have a maintenance team, and we’ll ensure this is followed up promptly.
We appreciate your honest comparison with other leisure centres and understand that budget constraints can impact design and amenities. Nonetheless, we’re committed to providing a welcoming and functional environment for all our members.
Kind regards
Antwoord van Better - Barnet Copthall Leisure Centre
Hi Laura,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying ourfacility at our Barnet Copthall leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
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