Booked a trampolining party for my son's 6th birthday party. Hattie was super helpful along the way and the party went very smoothly (with minimum stress for me!) The kids all had a great time and on... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNorth Parade Road, BA2 4ET Bath, GB
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Lees wat reviewers zeggen
The app and website needs update. I had to go to the centre to sign up my kids to swimming lessons sa the app and website was giving me an error. They couldn't do it via phone as well as the contact... Toon meer
Bedrijf heeft geantwoord
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, grea... Toon meer
Bedrijf heeft geantwoord
I had a really helpful introduction with Paula. She made me feel welcomed and relaxed about starting my fitness journey. I was able to talk to her in depth of my physical situation and choose suitable... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
North Parade Road, BA2 4ET, Bath, Verenigd Koninkrijk
4,2
Goed
92 reviews
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Friendly welcome. …
Friendly welcome and good straightforward introduction to the facilities
1 juli 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi John
Thank you for your review.
We are very pleased to hear the staff are creating a welcoming atmosphere at the Bath Sports and Leisure Centre, and your induction went well.
We hope you apply what you learned during the induction in your gym sessions!
Kind Regards
Amir
Antwoord van Better - Bath Sports and Leisure Centre
Hi Thierry
Thank you for your review.
We appreciate your feedback and hope you enjoy using the Better facilities.
Kind Regards
Amir
Very knowledgeable staff with a great…
Very knowledgeable staff with a great attitude to help in what could be a scary situation.
11 juni 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Dayne
Thank you for your review.
We are delighted to note that the team at the Bath Sports and Leisure Centre has been able to help when required and deliver excellent service in your situation.
We will pass your kind words on to the General Manager.
Kind Regards
Amir
Not enough casual swim time…
There is not enough casual swim at the local pools. Too much emphasis is placed on lane swimming and fitness rather than just chilling in the pool with friends. Maybe splitting the pool into a 3 or even 2 lane width would make it more usable for casual relaxing swim without the hustle of other swimmers pushing you to keep moving. Best of both achieved by a small change of simply removing one or two lane ropes.
12 juni 2025
Antwoord van Better - Bath Sports and Leisure Centre
Dear Richard,
I appreciate your feedback regarding our BETTER centre. I will ensure that it is communicated to our team for their consideration.
Wishing you a pleasant day.
Great facilities, good value
Excellent facilities. Friendly helpful staff. Great app. Good value for money
11 juni 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Jack,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.
It brings us great joy to know that you enjoyed our facilities at the Bath Sports & Leisure Centre and that our staff made a positive impression on you with their friendliness and helpfulness. We strive to create a welcoming atmosphere for all our guests, so it’s rewarding to hear that we succeeded in making your stay enjoyable.
We’re especially glad to learn that you found our app user-friendly and that it added value to your overall experience. Your feedback is invaluable as it helps us continually improve our services.
We sincerely look forward to welcoming you back in the near future and hope to exceed your expectations yet again!
Best regards,
Charmaine
Highly recommended
Good value for money and helpful staff. Great booking system so is never overcrowded. Would highly recommend.
4 juni 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Gary
Thank you for your review and recommendation.
We are very pleased to see you find the Bath Sports and Leisure Centre good value for money, and the booking system is easy to use!
It is also wonderful to know that you are able to enjoy the facilities without them being overcrowded.
Kind Regards
Amir
Very helpful staff
21 mei 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Jan,
Thanks for your review.
We are so pleased to hear that the team at Bath Sports and Leisure Centre are so helpful!
Warm Regards
Hazal
Antwoord van Better - Bath Sports and Leisure Centre
Hi Janine,
Thanks for your review.
We are happy to hear how impressed you are with Bath Sports and Leisure Centre!
Warm Regards
Hazal
I have the student membership
I have the student membership, I thought I’d try it out this month and see if it was worth it and if I’d use it enough. It’s fantastic! I save so much money! The facilities are great! I love to go swimming and use the cold plunge and sauna!
I will definitely be getting the membership again when I start the new academic year!
14 mei 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Annie,
Thanks for your review.
It is a delight to hear how much you love Bath Sports and Leisure!
Warm Regards
Hazal
Despite positive staff
Despite positive staff, the place is standard. What put me off was some couple being affectionate in the sauna and a man coughing over me in there too. Not my vibe being 8 in a sweaty sauna and man groping his wife.
7 mei 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Nix,
Thank you for sharing your feedback!
We're glad to hear that you found the staff to be positive at the Bath Sports Centre. We sincerely apologise for the discomfort you experienced during your visit. We aim to provide a comfortable and relaxing atmosphere for all of our guests, and we appreciate your comments as they help us improve. We'll definitely address the issues you mentioned to ensure that everyone can enjoy a more pleasant and respectful environment.
We hope you'll give us another chance in the future.
Kind regards,
Charmaine
Denyse is very kind and always help me…
Denyse is very kind and always help me how to learn to swimming thank you 😊
28 april 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Jessica,
Thanks for your review.
We are so happy to hear that Denyse is so kind and encouraging!
Warm Regards
Hazal
I had a very informative induction…
I had a very informative induction session with Ben. I have used the gym the way he suggested. I have done a lbt class as well I also have 2 Zumba classes booked. It’s very convenient to get to by bus
4 april 2025
Antwoord van Better - Bath Sports and Leisure Centre
Dear Jocelyn,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a great and informative gym induction with our staff. We’re so pleased you’ve chosen us for your fitness journey!
We always aim to make our classes fun and enjoyable, and we hope you’ll love our Zumba classes just as much.
Thank you so much for taking the time to share your experience with us,
Kind regards,
Sarah H
Very dirty place
Very dirty place, staff saying that they closed the steam room during the day for a cleaning, but the glass doors never been cleaned it looks disgusting, staff never smile it looks like they there working voluntary
8 april 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Patryk,
Thank you for sharing your feedback.
We're really sorry to hear about your experience at the Bath Sports & Leisure Centre. Cleanliness and customer service are very important to us, and we apologise for not meeting your expectations in these areas. We will be looking into the steam room maintenance and ensuring that it is properly cleaned. We also appreciate your comments about the staff, and we’ll work with them to improve their service and make sure guests feel welcome.
Your feedback helps us improve, and we hope to provide you with a better experience next time.
Kind regards,
Charmaine
Ideally situated
Ideally situated, friendly knowledgeable staff good choice of equipment
14 maart 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Elaine,
Thank you so much for your positive review!
We're thrilled to hear that you found our location ideal and that our staff made a great impression on you at the Bath Sports & Leisure Centre. We take great pride in offering knowledgeable and friendly service, and it's wonderful to know that this made your experience with us enjoyable.
Additionally, we're glad you were pleased with the variety of equipment we offer—we aim to provide a selection that meets the needs of all our customers. We hope to welcome you back soon, and if you ever need any assistance, don't hesitate to reach out.
Thanks again for your feedback!
Kind regards,
Charmaine
Very poor customer service
Was charged a fine for not attending a class which I had actually attended but the automated gates didn’t register me. After I contacted the helpdesk I was told it had been resolved but it’s not and now I can’t book anything via the app.
22 maart 2025
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hi Noeleen,
Thank you for sharing your experience, and we sincerely apologise for the inconvenience this has caused. We understand how frustrating it must be to be charged for something that wasn't your fault. It’s concerning to hear that the issue hasn't been fully resolved, and that you're now unable to book via the app.
We’ll make sure to escalate this matter to the appropriate team to ensure it gets sorted out as quickly as possible. In the meantime, could you please reach out to us again directly or provide your contact details so we can assist you more effectively? We’re committed to resolving this and ensuring that your experience with us improves moving forward. Our contact details are at the bottom of the home page via the main website.
Kind regards,
Charmaine
We love the swimming facilities
We love the swimming facilities, specifically for the kids.
28 februari 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Katharina,
Thank you so much for your kind feedback!
We're thrilled to hear that you and your kids enjoyed the swimming facilities. We hope to welcome you back soon for more fun and relaxation!
Warm regards,
Charmaine
Make friends and get fit!!…
The fitness instructors and the classes that they run are fantastic. They listen to to the customers and implement requests. I love the vibe when attending the gym and classes. I’ve made so many friends over the years through being a member. Wonderful place to build connections, get motivated and get fit!!
7 februari 2025
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hi Louise,
Thanks for your review.
We are so pleased to hear how much you are enjoying the classes at Bath and have made so many friends!
Warm Regards
Hazal
Patient and informative personal…
Patient and informative personal trainer, devised a training plan and very effectively demonstrated how to use each exercise machine.
21 januari 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi John,
Thanks for your review.
We are so happy to hear that the personal trainer was able to provide you with such a great training plan and hope you enjoy it!
Warm Regards
Hazal
Friendly reception and very helpful advice
Very good. I started with a friendly greeting from reception, then clear helpful advice about using gym equipment.
8 januari 2025
Antwoord van Better - Bath Sports and Leisure Centre
Hi Matthew
Thank you for taking the time to leave a review.
It's great to hear that you are having a positive experience at the Bath Sports and Leisure Centre! We're glad that the staff have been able to provide you with helpful advice and assistance in using the gym equipment.
We hope you'll be able to apply what you've learned during your gym sessions and thank you for choosing Better.
Kind Regards
Amir
Puttify was great fun for kids and adults
Had great fun doing Puttify at Bath Sports and Leisure Centre. It’s a futuristic take on crazy golf, great fun, keep a track on your score on the screens so no worries about updating a scorecard, great competition amongst family or friends. Great for adults and kids. Would definitely rerun
27 december 2024
Review zonder uitnodiging
Antwoord van Better - Bath Sports and Leisure Centre
Hi Neil
Thank you for your review,
It is great to see you enjoyed your experience attending Puttify at Bath Sports and Leisure Centre sounds like you had an amazing time!
We also thank you for letting us know that you would return we will pass the feedback on to the centre staff and hope to see you soon.
Kind Regards
Amir
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