Better - Bodmin Leisure Centre Reviews 

69
•
TrustScore 4.5 uit 5

4,4

Lostwithiel Road, PL 31 1DE Bodmin, GB

•

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Beoordeeld met 3 van de 5 sterren

I find then female tennis changing room floor very dirty even at 7am in the morning, no hairdryers, no plugs to plug in my hair straighteners, no where to hang a towel close by while showering, things... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Me and my daughter started coming to the leisure centre last year, whilst there we were asked by Judy if we'd like to join her Aqua Aerobics class and we happily agreed! We now go religiously every... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Disabled access doors have broken, lift broken which makes it very difficult for a wheelchair user especially as she has to go outside and round the centre to enter. I walked her to her van and was so... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been playing pickleball for 5 years now, in this time many clubs have started all over the country the growth of the sport has been incredible. One such club is Bodmin Leisure Centre. Hayley an... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Vrijetijdscentrum
  2. ook in
  3. Bibliotheek
  4. Gezondheidsclub
  5. Gym
  6. Openluchtzwembad
  7. Overdekt zwembad

Geschreven door het bedrijf

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contactgegevens

  • Lostwithiel Road, PL 31 1DE, Bodmin, Verenigd Koninkrijk

4,4

Uitstekend

TrustScore 4.5 uit 5

69 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(69)

5.424 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

🌟🌟🌟🌟🌟 Outstanding Coaches and a Brilliant Club!

We've been part of Bodmin Tennis Club for just over a year now, and I honestly can’t say enough good things about it! From day one, the experience has been nothing short of fantastic. My daughter absolutely loves her time on the court, and that’s all thanks to the incredible coaching team — Hayley and Steve.

They are outstanding — not only skilled and professional but also genuinely fun, kind, and encouraging. Their sessions strike the perfect balance between learning and enjoyment. My daughter has grown so much in confidence, technique, and love for the sport, and it's clear that Hayley and Steve are at the heart of that.

It’s a welcoming, friendly environment where kids thrive, and I feel so grateful to have found such a gem of a club. If you’re thinking of getting your child into tennis, I couldn’t recommend Bodmin Tennis Club, Hayley, and Steve more highly. They’re simply amazing! 🎾👏

10 mei 2025
Beoordeeld met 5 van de 5 sterren

Great support and progress at Bodmin tennis

When my boy first started at Bodmin Tennis, he was quite shy and found it a bit challenging as tennis was completely new to him. With the support and encouragement from Steve and Hayley, he’s built confidence, made new friends, and really started to enjoy himself.
Highly recommend!

16 mei 2025
Review zonder uitnodiging
Logo Better - Bodmin Leisure Centre

Antwoord van Better - Bodmin Leisure Centre

Hello Guest,

Thank you for taking the time to share your experience!

We are delighted to learn how Steve and Hayley assisted your son in building confidence during his tennis lessons. Observing our players progress both on and off the court is what makes coaching so fulfilling. We truly value your recommendation and eagerly anticipate seeing him continue to grow and have fun with us at the Bodmin Leisure Centre.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Tennis lessons

My Daughter has been attending the Tennis lessons for a number of years and loves it.
Hayley and Steve are a great team who go above and beyond for the kids.

12 mei 2025
Review zonder uitnodiging
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Antwoord van Better - Bodmin Leisure Centre

Hi Rachel,

Thank you so much for your kind words! 

We are delighted to hear that your daughter loves the tennis lessons. Hayley and Steve truly enjoy working with the kids, and it means a lot to know their efforts are appreciated. We look forward to many more great sessions ahead!

Warm regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Tennis lessons

My son attends tennis lessons with Hayley and Steve and thus far they have both been brilliant! The lessons they deliver are fun and engaging and both coaches possess a high level of expertise and patience needed when working with children.

9 mei 2025
Review zonder uitnodiging
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Antwoord van Better - Bodmin Leisure Centre

Hi,

Thank you so much for your kind words! 

We’re thrilled to hear that your son is enjoying his tennis lessons with Hayley and Steve. It’s wonderful to know that their expertise and patience are making the sessions both fun and engaging. We truly appreciate your support and look forward to helping your son continue to develop his skills!

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

The staff are so welcoming here

The staff are so welcoming here. I joined the tennis programme and was amazed at the fantastic facilities right here on my doorstep. Indoor courts so the Cornish weather won't impact my ability to play tennis but also outdoor courts to play in the sunshine. The coaches were enthusiastic and you could tell they are dedicated to the tennis here at Bodmin.

13 mei 2025
Review zonder uitnodiging
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Antwoord van Better - Bodmin Leisure Centre

Hi Hayley,

Thanks for your review.

We are so pleased to hear that the staff at Bodmin have been so welcoming and that you are enjoying Tennis!

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

Very good instructors and very friendly…

Very good instructors and very friendly staff at Bodmin centre.

30 april 2025
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Antwoord van Better - Bodmin Leisure Centre

Hi Jacqui

Thank you for your review. 

It is wonderful to see that the centre staff and fitness instructors are creating a friendly environment and great fitness classes at the Bodmin Leisure Centre.

We hope you continue to enjoy your experience with us, and thank you for choosing Better. 

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Brilliant company

Brilliant company. Instructors are patient and helpful. Customer service is great. Would highly recommend

24 maart 2025
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Antwoord van Better - Bodmin Leisure Centre

Hi Dorthy,

Thank you so much for your kind words! 

We're thrilled to hear that you had a positive experience with our instructors and customer service at the Bodmin Leisure Centre. Your recommendation means a lot to us. If there's anything else we can assist with, don't hesitate to reach out!

Kind regards,

Charmaine

Beoordeeld met 2 van de 5 sterren

Contact

It has been very frustrating trying to actually contact anyone at my local centre to get answers regarding my predicament

3 maart 2025
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Antwoord van Better - Bodmin Leisure Centre

Hi Leslie 

Thank you for your review. 

We are sorry to hear about your recent experience and we have requested a member of our Customer Service Team to contact you directly to assist. 

Kind Regards

Amir

Beoordeeld met 2 van de 5 sterren

Poor guidance and links to an existing…

Poor guidance and links to an existing account, created online, would not show bookings made or link up successfully.
Not easy to understand or figure out the resolution. Will stick with the website for now.

4 maart 2025
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Antwoord van Better - Bodmin Leisure Centre

Hi Bill 

Thank you for your review. 

We are sorry to see you are having trouble accessing your account and an email has been sent to you directly regarding your experience, 

Please respond to this at your earliest convenience if you need assistance. 

Kind Regards

Amir

Beoordeeld met 1 van de 5 sterren

I've been trying to cancel my…

I've been trying to cancel my membership with yourselves and you make it very hard to do so.

17 februari 2025
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Antwoord van Better - Bodmin Leisure Centre

Ticket reference number (4999542) 

Dear Kirsty,

Thank you for getting in touch and requesting that your membership be cancelled.

We have processed your cancellation, please see below the confirmation of your last DD collection date and last date of access.

Membership ID: BET5907588
Date of final payment collection: 20/02/2025
Last access date: 20/03/2025

Please contact your mutual Bank / Building Society to cancel your Direct Debit on the last access date, which will fully complete the cancellation process.

From the entire team at Better, we’d like to thank you for your custom and hope to welcome you back soon.

We hope you stay well.

Beoordeeld met 2 van de 5 sterren

2* Facilities

Staff and yoga teacher were great, but...

...£11 for a 45 minute session is asking a bit much, when:

1) The room was very cold
2) The heaters used to combat the cold were not only ineffective for such a large space, but also very loud and distracting
3) The lighting was really stark with apparently no option to dim or reduce

Yoga is all about being mindful, present, and relaxing at the end of the session. None of which is achievable in such an inappropriate space.

And... £11 for only 45 minutes!!

7 februari 2025
Review zonder uitnodiging
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Antwoord van Better - Bodmin Leisure Centre

Hi Karen,

Thanks for your review.

We are disappointed to hear you were unhappy with the class you attended at Bodmin and have passed your feedback on to the centre, so they can improve for the future.

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

Amazing support and a freindly team

Amazing support and a freindly team. Great facilities at the Bodmin Better. I am looking forward to the future with them.

9 januari 2025
Logo Better - Bodmin Leisure Centre

Antwoord van Better - Bodmin Leisure Centre

Hi Rebecca

Thank you for your review.

It is great to see you are enjoying your experience at the Bodmin Leisure Centre and the team are creating a friendly atmosphere. 

We hope you you continue to have an amazing experience with us and thank you for choosing Better. 

Kind Regards

Amir

Beoordeeld met 2 van de 5 sterren

Falls short, but with really simple changes could be great

I use this pool when visiting family - I live out of the county. But to be honest, I do not look forward to using this pool at all.

First off, car parking is great and the staff are lovely. The pool is large, full length and the perfect temperature for exercising. But my reasons for 2*s relates to the facilities. The pool has the potential to be excellent. But it is let down by poor maintenance and ill considered practices.

The cleanliness is questionable - often debris, dirt etc. is left for several days. Soap dispensers in toilets remain empty.

The poor maintenance manifests itself with broken showers, dodgy shower hoses, taped up taps (I actually cut my finger on a tap which was so old, the chrome coating had split and formed sharp edges).

A major downfall that spoils the potentially good swimming pool is the rough waves. I am fortunate to swim in pools (casually) all over the world, but this is bar far the roughest. This issue means it's difficult to take a breath without taking on water (even choking and potentially a hygiene hazard?). I see that the lane dividers are nothing more than ropes, with very few (in any) wave reducing floats. Frustratingly, poolside, there is a roll of full wave reducing lane dividers, which are totally unused.

At the far end of the pool, the end wall rises around 2 ½ feet above the water line, meaning the is nowhere to grab to make a turn (if you aren't unto tumble turns, like me). Part of that wall has a grab bar, but the majority does not, yet I see unused grab bars stacked up and dormant.

I beg the staff/management to make some really simple changes to make this pool jump quickly to being excellent.

23 december 2024
Review zonder uitnodiging
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Antwoord van Better - Bodmin Leisure Centre

Hi Tommy,

Thanks for your review.

We appreciate you providing us with this feedback as it really helps us improve and have passed this onto the centre.

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, good facilities and convenient to use .staffs are so helpful and people are friendly. Highly recommended!

17 december 2024
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Antwoord van Better - Bodmin Leisure Centre

Hi Lorie,

Thanks for your review.

We are delighted to hear that you have such a great experience at Bodmin.

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

I love the classes and gym

I love the classes I attend, Circuit Training with Ellen is amazing and I find Ellen very inspiring

2 december 2024
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Antwoord van Better - Bodmin Leisure Centre

Hi Mrs Meadows

Thank you for your review, 

It is great to see you are loving the gym and classes available at the Bodmin Leisure Centre!

We hope you continue to enjoy Ellen's classes and will pass your feedback on to the team at the Bodmin Leisure Centre.

Thank you for choosing Better. 

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Always helpful

18 september 2024
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Antwoord van Better - Bodmin Leisure Centre

Dear Angela,

We appreciate your feedback.

We are pleased to learn of the positive assistance provided by the staff at Bodmin Leisure Centre. We trust that you will derive satisfaction from your membership at this facility and take advantage of the diverse range of activities it offers.

Thank you.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, Had a great time.

13 september 2024
Logo Better - Bodmin Leisure Centre

Antwoord van Better - Bodmin Leisure Centre

Good Afternoon Jack,

We greatly appreciate your feedback.

We are thrilled to hear that you are having a positive experience with your membership at the Bodmin Leisure Centre. We hope that you will continue to find value and enjoyment in your membership at this outstanding facility.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Very easy to deal with

Very easy to deal with, when I encountered an issue they were very quick to support me

4 september 2024
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Antwoord van Better - Bodmin Leisure Centre

Good Evening Verity,

I want to express my sincere gratitude for taking the time to share your feedback with us.

We are absolutely thrilled to hear that our staff went above and beyond to assist you with your request, delivering exceptional customer service that met and exceeded your expectations. It's truly heartening to know that our team skillfully navigated any challenges to ensure a positive outcome for everyone involved. Thank you once again for sharing your experience with us.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Everyone at Bodmin Leisure Centre is…

Everyone at Bodmin Leisure Centre is always friendly and polite. James, who teaches both my son and, more recently, my daughter to swim is absolutely fantastic. They both look forward to their swimming lessons immensely.

27 augustus 2024
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Antwoord van Better - Bodmin Leisure Centre

Hi Georgina,

Thank you for your review.

We are delighted to read your review and to learn of your positive experience at Bodmin!

Warm Regards

Hazal

Beoordeeld met 1 van de 5 sterren

Rude Front Desk Staff, Zero Customer Skills

Visited on 12/08 to look around the facilities in regards to taking out a gym membership. Waited patiently second in line at the front desk. Female receptionist was taking ages to deal with a customer asking questions about universal credit. Finally the customer left and so i approached the desk, she never looked up once or acknowledged i was there. Let alone an apology for the wait. I stood a foot away from her for around 1 minute before the previous customer returned and went to the front again!
Now 2 male workers turned up and started talking to her aswell, no one ever said a thing to me or tried to help. So i walked into the gym to show myself around. This is where i saw another member of staff who i tried to get the attention off, but she chose to talk to a person on a rowing machine about the tv programme Bad Girls. I left the gym and walked down the stairs towards the changing rooms where i met a young lad, i explained to him that the front desk is useless and i just wanted a quick look around. He showed me around and i left. Obviously i am not taking out a membership, you seem to have alot of staff lingering around the front desk doing nothing
Feel free to check your front desk camera 12/08 around 4:15

12 augustus 2024
Review zonder uitnodiging
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Antwoord van Better - Bodmin Leisure Centre

Dear Jamie,

We appreciate your feedback and regret to learn about your experience at the Bodmin Leisure Centre. We sincerely apologise for the lack of acknowledgment from the staff during your tour. Please be informed that access to the centre without a membership requires accompaniment by a member of our team, and we regret any inconvenience caused.

Although we are pleased that a staff member eventually provided a tour, we are concerned that this initial experience may have dissuaded you from considering a membership with us. Should you reconsider, we would be delighted to welcome you to our community.

Your valuable feedback will be shared with the centre manager for further review and improvement.

Thank you for bringing this matter to our attention.

Best regards,

Charmaine

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